Have been with MPID for quite a few years, the reason I haven't changed? 1) Their prices are excellent 2) Their customer service is always excellent 3) They usually reply to an email either ne... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I needed to update my insurance for my new phone, I sent off proof of purchase , and the phones IMEI number. Then they sent me a link to pay the difference within 10 minutes I got my new policy, the w... Voir plus
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Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Voir plus
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No idea how this company gets 4.5 stars. The claims process is rediculous. This gives you an idea of what I’ve been asked for: Proof of travel/proof of purchase/evidence phone usage/original box with... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Écrit par l'entreprise
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Coordonnées de contact
Get money off insurance with MPID
4,5
Excellent
973 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Réponse de Mobile Phone Insurance Direct
Hi John,
Thanks for your feedback. It's good to know you found our website straightforward and easy to navigate.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great company for value and peace of mind
Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For about £1 a week it's a no brainer. Best thing, is they automatically inform you about renewal and do it automatically. More peace of mind.
It was easy and fast to set up.
I highly recommend purchasing mobile phone insurance and Mobile Phone Insurance Direct are perfect.
Thank you.
2 octobre 2026
Réponse de Mobile Phone Insurance Direct
Hi Paul,
Thank you for such a thoughtful review. It's lovely to hear that arranging cover for your new Google Pixel 10 was quick and easy, and that you're happy with the price.
We're also pleased that the automatic renewal and reminders give you that extra reassurance. We really appreciate your recommendation and your kind words about MPID.
Kind regards,
The MPID Customer Service Team
Had previously asked to cancel it as no…
Had previously asked to cancel it as no longer had phone. Instead you decided to renew it
12 octobre 2026
Réponse de Mobile Phone Insurance Direct
Hi Louise,
We're sorry for any frustration caused regarding your policy.
Having reviewed your account, we can confirm that your policy operates on a monthly rolling basis, rather than renewing annually. Unfortunately, we have been unable to locate any previous cancellation request on our records.
We can, however, confirm that your policy has now been cancelled.
Kind regards,
The MPID Customer Service Team
All very straightforward to purchase
All very straightforward to purchase.
Haven't experienced putting a claim through so can only advise on the purchasing process.
4 octobre 2026
Réponse de Mobile Phone Insurance Direct
Hi Anna,
Thank you for sharing your experience so far. It's good to hear that arranging your cover was straightforward, and we appreciate you recognising that your review is based on the purchasing process.
Thanks for choosing MPID and taking the time to leave your feedback.
Kind regards,
The MPID Customer Service Team
Réponse de Mobile Phone Insurance Direct
Hi Andy,
Thanks for your review. We're happy to hear you found our website easy to use and the price of your cover competitive.
We appreciate you taking the time to share your experience and choosing MPID.
Kind regards,
The MPID Customer Service Team
Very quick & efficient to generate a…
Very quick & efficient to generate a quote & obtain the policy. Appears great value too.
10 octobre 2026
Réponse de Mobile Phone Insurance Direct
Hi Steve,
Thanks for sharing your experience. It's lovely to hear that getting a quote and arranging your cover was quick and efficient, and that you're happy with the value offered.
We appreciate you choosing MPID and taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Been with these guys for years and…
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so. Would recommend
8 octobre 2026
Avis spontané
Réponse de Mobile Phone Insurance Direct
Hi Andi-Beau,
It's wonderful to hear from someone who has been with us for so many years. We're glad our team has consistently been friendly and efficient whenever you've needed to update your policy with a new phone.
Your continued loyalty and recommendation mean a great deal to us. Thank you for sharing your experience.
Kind regards,
The MPID Customer Service Team
Réponse de Mobile Phone Insurance Direct
Hi Eld,
Thanks for your feedback. We’re glad the reminder arrived at the right time and that you were able to get everything sorted quickly and easily.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great insurance company
Great insurance company. I've been a customer for 2 years now and never had an issue. Claims are dealt with quickly
6 octobre 2026
Avis spontané
Réponse de Mobile Phone Insurance Direct
Hi Mo,
It means a lot to hear this from a customer who has been with us for two years. We’re especially happy that your claims have been handled quickly and that your experience with MPID has remained positive throughout.
Thank you for your continued support and for sharing your feedback.
Kind regards,
The MPID Customer Service Team
Easy to organise. Helpful staff.
Easy to organise and they sent me a copy of the policy in the post. I had a query and phoned their telephone number and my query was answered quickly by a very helpful lady.
28 septembre 2026
Réponse de Mobile Phone Insurance Direct
Hi Victoria,
Thanks for sharing your experience. We’re glad everything was easy to arrange and that receiving a copy of your policy by post was helpful.
It’s especially nice to hear that when you called with a query, our team was able to answer it quickly and provide the support you needed.
Kind regards,
The MPID Customer Service Team
Réponse de Mobile Phone Insurance Direct
Hi Joan,
Lovely to hear you had a great experience with us. We’re glad arranging your cover was fast and easy, with a price you were happy with too.
Thanks for choosing MPID.
Kind regards,
The MPID Customer Service Team
Fast easy service first class
4 octobre 2026
Réponse de Mobile Phone Insurance Direct
Hi Anthony,
First class is fantastic to hear! We’re really happy that you found the whole experience fast and easy.
Thanks for taking the time to leave us such positive feedback.
Kind regards,
The MPID Customer Service Team
GOOD PRICE
Great price to cover two mobile phones
Good experience with advisor as easy to renew fir another year
4 septembre 2026
Réponse de Mobile Phone Insurance Direct
Hi Tina,
Thanks for your review. We’re delighted the renewal of cover for both your phones was handled smoothly and that our advisor made the process easy for you.
It’s also lovely to hear you were happy with the price for another year of cover.
Kind regards,
The MPID Customer Service Team
Haven't had to make a claim yet
Haven't had to make a claim yet, but haven't had any issues with them so far. Time will tell. If I ever do need to make a claim, then we will see how good they really are.
25 septembre 2026
Réponse de Mobile Phone Insurance Direct
Hi Edward,
Thanks for sharing your experience so far. We’re glad everything has been trouble-free with your cover, and of course we hope you never find yourself needing to make a claim.
We appreciate you choosing MPID and taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Réponse de Mobile Phone Insurance Direct
Hi Christina,
Thanks for the fantastic feedback. Quick, easy and good value is exactly what we like to hear, and we’re glad the website made arranging your cover straightforward.
We really appreciate your review.
Kind regards,
The MPID Customer Service Team
Super easy to set up
1 octobre 2026
Avis spontané
Réponse de Mobile Phone Insurance Direct
Hi Jennifer,
Thanks for your review. We’re delighted to hear getting your cover set up was so simple and straightforward.
We appreciate you choosing MPID.
Kind regards,
The MPID Customer Service Team
photo required which i submitted twice…
photo required which i submitted twice and both times they rejected them so i cancelled the application
30 septembre 2026
Réponse de Mobile Phone Insurance Direct
Hi Mark,
Thank you for sharing your feedback. We’re sorry to hear the verification process became frustrating after your photos were rejected twice and ultimately led you to cancel your application.
We appreciate that clearer guidance around what is required can make a real difference when submitting verification photos, and we’ll take your comments on board as we continue to review this process.
Kind regards,
The MPID Customer Service Team
Very helpful
30 septembre 2026
Réponse de Mobile Phone Insurance Direct
Hi there,
Thanks for the kind feedback. We’re really glad our team could be helpful and provide the support you needed.
We appreciate you taking the time to let us know.
Kind regards,
The MPID Customer Service Team
Hassle free insurance
We asked for mobile phone insurance without any hassle and it seems that's what we got.
19 septembre 2026
Réponse de Mobile Phone Insurance Direct
Hi Richard,
That’s exactly the kind of experience we like to hear about. We’re glad arranging your mobile phone insurance was straightforward and hassle-free.
Thanks for choosing MPID and for sharing your feedback.
Kind regards,
The MPID Customer Service Team
So easy to get
19 septembre 2026
Réponse de Mobile Phone Insurance Direct
Hi John,
Thanks for the feedback. We’re glad getting your cover sorted was nice and simple.
Thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
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