Mocka - New Zealand Avis 

621
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered the beige Teddy bunk bed & mattress bundle for our growing family of grandchildren. We all love them. Beautiful product which looks great. Safe and sturdy for our young ones to use (5 yea... Voir plus

Noté 5 sur 5 étoiles

Always love our Mocka purchases. I’m always impressed with the quality and ease to assemble. It is always quick for delivery. We have been using Mocka furniture for years and especially for our son’s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We’re so happy with our Zack Entertainment Unit! We got the Walnut finish and it looks gorgeous in our living room under the TV. It has such a nice modern but warm feel, and the color is beautiful.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great bunks. I wasn’t going to buy metal bunks because I thought they would be squeaky but I went into the shop and saw how solid they were. I ended up ordering them online a week later when they went... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles

Écrit par l'entreprise

Our mission is to help you bring design into your home and transform each room into a space you’ll love. We’re dedicated to creating quality, on-trend and design-led pieces that elevate a space while remaining accessible, understandable and brilliantly functional; all at a price that doesn't cost the earth.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

621 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(621)

490 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent customer service in store

Excellent customer service in store, and lovely products we are very happy, looks so awesome in our lounge and dining area. Highly recommend!

26 juin 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Raywyn, Thank you for your lovely review! We’re so glad you’re happy with your products and had such a great experience in store. It’s wonderful to hear they look great in your lounge and dining area. We really appreciate your recommendation!

Noté 5 sur 5 étoiles

Excellent communication

Excellent communication, quick delivery with very clear instructions.

9 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Monique, Thank you for your review! We’re glad you were happy with the communication, quick delivery, and clear instructions. We really appreciate your support!

Noté 5 sur 5 étoiles

Great product and easy construction

Great product and easy construction. Quick pick up

14 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Lynn, Thank you for your review! We’re glad you’re happy with the product and found it easy to assemble, and that your pick-up was quick and convenient.

Noté 4 sur 5 étoiles

Very fast turn around time

Very fast turn around time! The drawers are stunning, and very well made. Easy to assemble too. Only drawback for me was I expecting a bit more capacity, but I could have done more homework there.

31 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Amber, Thank you for your review! We’re so glad you’re loving the drawers and found them easy to assemble. We appreciate your feedback on the storage capacity and hope you continue to enjoy them!

Noté 5 sur 5 étoiles

Spotty desk.

We are very happy with the two Spotty desks we bought for our primary school aged children. They are a decent size and will last our kids through high school, and the draws are perfect for holding their supplies.
The installation instructions are so easy to follow that our 9 year put the desks together herself with only minimal input from a supervising adult.

20 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Lauretta, Thank you for your lovely review! We’re so glad the Spotty desks are a great fit for your children and that they have plenty of space to grow with them. It’s fantastic to hear the instructions were easy enough for your 9-year-old to help put them together too!

Noté 5 sur 5 étoiles

Sturdy and Fast

First item I've bought from Mocka and very impressed! The bed is very sturdy and shipping was incredibly fast. Very easy to follow assembly instructions

20 juin 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello, Thank you for your lovely review! We’re so glad your first Mocka purchase has been such a positive experience. It’s great to hear you’re happy with the sturdy bed, fast delivery, and easy-to-follow instructions.

Noté 5 sur 5 étoiles

Very impressed!

Mocka was super easy to navigate in regards to their website and check out, quick delivery, beautiful quality, and assembly instructions were super clear (especially for someone currently struggling with baby brain!).

30 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Lexi, Thank you for your lovely review! We’re so glad you found the website easy to navigate, delivery quick, and the quality and instructions up to scratch. We’re especially happy the assembly instructions were clear and easy to follow!

Noté 5 sur 5 étoiles

Mocka are great at customer service

Mocka are great at customer service. Responsive and personable over the phone and by email. Wuick to replace missing parts. Well done!

30 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Sam, Thank you for your lovely review! We’re so glad you had such a positive experience with our customer service team and that we could quickly sort out the missing parts. We really appreciate your kind words and support!

Noté 5 sur 5 étoiles

Highly recommend

The products have very good quality. Shipping was fast. Love both products in my daughter's nursery. Make it look so chic :) Love it!

29 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Shimin, Thank you for your lovely review! We’re so glad you’re happy with the quality and fast delivery, and that the pieces look so chic in your daughter’s nursery. We really appreciate your support!

Noté 5 sur 5 étoiles

Delivery is always fast and items are…

Delivery is always fast and items are of a consistently good quality

10 juillet 2026
Avis spontané
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Réponse de Mocka - New Zealand

Hello, Thank you for your review! We’re so glad you’ve consistently had a great experience with our delivery and product quality. We really appreciate your continued support!

Noté 4 sur 5 étoiles

This purchase all worked out well in the end.

When I made the order I didn't realise the delivery date would be 4 months away which was a little frustrating as it was for a Grandson's birthday present. That said, Mocka's initial explanation and the follow up customer service was very good. They emailed me at every stage of the Theo Kids Bookshelf and Toy Drawer Organisers journey from the arrival at their warehouse until delivery at my own home.

27 février 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Merv, Thank you for your honest review. We’re sorry the pre-order timeframe was unexpected, but we’re glad our team kept you updated throughout the process and that you were happy with the communication and service. We hope your grandson enjoys his new bookshelf and toy organisers!

Noté 5 sur 5 étoiles

Chair is exactly as advertised

Chair is exactly as advertised, Attractive and functional, arrived quickly

13 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Karyn, Thank you for your review! We’re glad to hear the chair was exactly as advertised, arrived quickly, and is both attractive and functional. We really appreciate your support!

Noté 5 sur 5 étoiles

Quality Product

Enjoyed the user-friendly website and the prompt delivery!!!

8 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Elizabeth, Thank you for your lovely review! We’re glad you found our website easy to use and were happy with the prompt delivery. We really appreciate your support!

Noté 4 sur 5 étoiles

Postage was very quick

Postage was very quick. Unit was easier than other flatpacks iv done. Only issue I have is the 'natural wood' top on Sadie looks a bit fake but can't complain for the price

24 juin 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Simone, Thank you for your review! We’re glad you were happy with the quick delivery and found the unit easier to assemble than other flatpacks. We appreciate your honest feedback on the natural wood finish and are pleased you feel it offers great value for the price.

Noté 5 sur 5 étoiles

Accomodating and quick service

I had a faulty colour on my cabinet and they were super accomodating to replace and it arrived in less than 24hours. Prompt service

24 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Holly, Thank you for your lovely review! We’re glad our team could quickly arrange a replacement and get it to you so promptly. We really appreciate your kind words about our service!

Noté 4 sur 5 étoiles

Customer service was a 10/10

Customer service was a 10/10
As for the chair it’s so beautiful! Bit firm for my liking but that’s a personal preference.
Love the stool it came with, definitely worth getting also.

27 juin 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Destiny, Thank you for your lovely review! We’re so glad you had such a positive experience with our customer service and are loving the chair and matching stool. We appreciate your feedback on the firmness and are happy to hear you feel the stool was worth adding too!

Noté 5 sur 5 étoiles

Lovely unit

Item arrived quite quickly and it was easy to put together
Colour is lovely!

24 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Alison, Thank you for your review! We’re glad it arrived quickly, was easy to assemble, and that you’re loving the colour. We really appreciate your support!

Noté 5 sur 5 étoiles

Arrived promptly

Arrived promptly - good for the price. Relatively easy to assemble with a screwdriver .

26 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Rachel, Thank you for your review! We’re glad it arrived promptly and that you found it relatively easy to assemble. It’s great to hear you feel it offers good value for the price.

Noté 5 sur 5 étoiles

Purchased all our bedroom drawers and…

Purchased all our bedroom drawers and side tables from Mocka- love!!
The Jesse bedside table goes really well with the Chelsea lowboy drawers. The Hastings drawers and side tables look stunning together!!

I am not a DIY gal and tools are not my friends but the instructions were great and although it took me a while to put them together it was a straightforward process.

When we placed our order we were waiting for settlement day so the Mocha team was super helpful and accomodating and held our order on our request and sent our order out the day prior to settlement so it would be there by the time we started moving everything in. Many other companies would not do this for us.

Top quality customer service and great product for an affordable price!

3 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Taryn, Thank you for your lovely review! We’re so glad you’re loving your bedroom furniture and had such a positive experience with our team. We really appreciate your support!

Noté 4 sur 5 étoiles

Travertine and Marble Table Lamp

I love these lamps! They finish off my bedroom beautifully. I ordered both on the same day, although they arrived four days apart. Well worth the wait.

18 juillet 2026
Avis spontané
Logo de Mocka - New Zealand

Réponse de Mocka - New Zealand

Hello Jo, Thank you for your lovely review! We’re so glad you’re loving the lamps and that they finish off your bedroom beautifully. We really appreciate your patience and support!

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