Modelle Avis 

I got 1 item missing in the package and when I tried reaching out and got a reply saying that the item was out of stock and I will get refund for that item, but what if I dint check the quantity? Modelle would have silently ignored and not even inform and refund the money? This is very bad experience I had and now it comes to trust issue with Modelle.. makes me think to shop again with Modelle..

The greenacre modelle is terrible, the service is bad, the staff are rude and ignorent. i bought a top and it had a missing button so i went back to them a few minutes later and the lady says i cant return it or even exchange it and made me go all the way to chester hill which was very far and hard for me to go to just to get a dress from them when greenacre would have easily exchanged it. muslims shouldn't be like this.

It’s were damaged when arrived, customer service won’t return my calls. I am from the US and no longer will be shopping from this location.

I love shopping with Modelle, it’s easy and very quick to receive your order. I would recommend everyone to buy from here the best thing is they quality is great 😊 👍

It was really fast delivery despite not being express delivery. Funnily enough, I made an order to a comparable business (the day before this purchase) via express post and it’s a week later compared to Modelle. I’m very impressed.

Beautiful and affordable hijabs, I love them 😍💖

The dress is completely see through not happy at all

I will most defiently be ordering from modelle again, I loved how my hijab and how it turned out. The shipping was a bit pricey but I understand why it was because I live across the country.

Good quality and early shipping i really happy with the quality thanks.

Beautiful Dress..was exactly what was advertised
+exceptionall service.

Clothes are as expected
Good quality

Fast delivery, great quality

Thanks so much…delivery on time and everything was same size.. I do love it all my scarf high quality and good material.. 🥰🥰🥰

I recently purchased some items online (my second time ordering). I received a dress in a different colour to the one I ordered. I reached out to Modelle via email who confirmed it was the wrong colour and that they would speak to the team and get back to me "as soon as possible".
After waiting a day I sent a follow up and my response was that they couldn't issue a return label due to me not being in AU and if I wanted a $10 voucher. I declined this, because I paid 5x that for the dress I ordered.
I said I either wanted a refund, a return label or the actual item ordered shipped to me. After not getting a reply after a day (which is ample time to respond to your customers btw) I decided I couldn't be bothered dealing with Modelle anymore and disputed the transaction through my payment provider. I then sent an email to Modelle letting them know I had gone to Afterpay since they were not helping me recifty the mistake made. I explained a $10 voucher to spend within the company again is disrespectful, I definitely did not want to shop there again after this.
So that email got me a response and a phone call saying that the "IT team" or the postal carrier couldnt print the label.
I called the lady who handled this out on the phonecall (I will name her but presumably she's a Manager or the Owner) for poorly handling the situation. She obviously needs a lesson in customer service because your unsincere sorry, rude tone and lack of understanding shows because you couldn't even understand my frustrations as the customer. After all that at least I got a refund but it did take a lot of effort.

So here is my review I promised to publish in my final email that sent to you guys to let others know about my own experience.

It’s been 8 business days (!) since I did my order and nothing has been shipped yet. Waiting PATIENTLY as I’m moving overseas in the next two weeks.

Half of my order never arrived. I returned the half that did arrive and they refused to issue me a refund. Close to $150 Aud was stolen by these people.
If they have scammed you please file a dispute with your bank, it is the only chance you have. I am in the process of doing this.