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ModelsLab Avis 14

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TrustScore 2 sur 5

2,2

Service technique
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À propos de l'entreprise

  1. Service technique

Écrit par l'entreprise

Doing the groundwork for making AI more accessible. Models Lab is a suite of APIs that make it easy for businesses to create visual content. Our APIs are easy to use and integrate with various applications, making it possible for businesses of all sizes to take advantage of our services.

Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

14 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 1 sur 5 étoiles

Wrongfully charged by ModelsLab with no help to fix it.

I was charged $47 (it said it was to be a recurring fee) by ModelsLab in February 2026. Notwithstanding how difficult it is to contact them, when I finally got to "Support," Jitendra, who was clearly not a human being, was in a loop. Send me your email, send invoice #, blah blah blah. I replied 3 maybe 4 times with the exact same response. When I asked to speak to a human, he cut me off. Last, I sent them a copy of the withdrawal to my bank account from them--absolutely no response. Infuriating and likely illegal.

9 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Total scam

Total scam. I want to use this service so I transfer 10$ to my account. Everything was fine until I wanted to subscribe to standard plan which cost 47$. I subscribed and after one day they tried to debit 151.18$ from my bank account. Then I had a conversation about this with support team and they said it was a mistake. That was really weird. This month I decided that I don't want to use this platfrom anymore but my subscription is past due right now and I can't cancel the subscription anymore. They tried to debit 94$ two times but why? The standard subscription cost 47$. And they said that I need to renew my subscription to cancel it so I need to pay 47$ again but why? I don't want to use this service and I'm not sure that they debit 47$ but 94$. Such a bad policy and service. DO NOT RECOMMEND IT!

8 janvier 2026
Avis spontané
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Réponse : ModelsLab

Hi Alina,

We're sorry to hear about your experience and understand your concern regarding the billing issue. This is not the experience we want our users to have.

Please contact our support team with your account email so we can review the charges and resolve this as quickly as possible.

Contact to :- support@modelslab.com
– Modelslab Support Team

Noté 5 sur 5 étoiles

Best Voice Cloning Tool, it changes Podcast journey

I run a podcast network, and i wanted to experiment with new shows without hiring new hosts, with ModelsLab’s voice cloning, i created synthetic voices that sound natural and consistent. It allowed me to produce pilot episodes, test new formats, and i even localize content into different languages using the dubbing tool. This is next-gen podcast production made scalable.

15 avril 2025
Avis spontané
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Réponse : ModelsLab

Hi Eva,

Thanks a ton for the 5 stars!
We’re thrilled to have you as part of our community. Your positive words fuel our passion to keep getting better. Excited to continue this journey with you!

Noté 1 sur 5 étoiles

Awful API with a bunch of undocumented…

Awful API with a bunch of undocumented errors. At first glance, there is documentation, but this is until the first errors (which they have quite often), then it turns out that the documentation is very poorly and not fully described

24 mars 2025
Avis spontané
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Réponse : ModelsLab

Hi Aliaksandr,

Thank you for your feedback. We’re sorry to hear about your experience. Our documentation has recently been improved and is now much clearer and easier to integrate.

If you still have any questions or face any issues, please feel free to contact us at support@modelslab.com and our team will be happy to assist you.

– Modelslab Support Team

Noté 1 sur 5 étoiles

Audiogen doesnt work

Audiogen doesnt work, broken product
subscribed to try but no refund.

STAY AWAY. Scammy

7 mars 2025
Avis spontané
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Réponse : ModelsLab

Hi Jiremi,

We’re really sorry to hear about your experience, and we want to make things right. Could you please provide your email ID? This will help us locate your account and close your issue quickly.

We appreciate your patience and understanding

Thanks
Modelslab
support@modelslab.com

Noté 1 sur 5 étoiles

Do not sign up to this service!

They promise you a refund if you don't like it. I tested it and it was horrible. 10 minutes after signing up, I requested a refund. They ignored my request and I lost my money.

20 février 2025
Avis spontané
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Réponse : ModelsLab

Hi Karma,

We’re really sorry to hear about your experience, and we want to make things right. Could you please provide your email ID? This will help us locate your account and process your refund as quickly as possible.

We appreciate your patience and understanding

Thanks
Modelslab
support@modelslab.com

Noté 1 sur 5 étoiles

you cannot delete your free trial Account…

you cannot delete your free trial account your self.
They keep your data for 30 days god know if the will charge me after that period since they do not even confirm by mail !

12 février 2025
Avis spontané
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Réponse : ModelsLab

Hi Andreas Heilmann,

We’re truly sorry for the confusion and frustration you’ve experienced. We understand how concerning this must be.

To clarify, we do keep data for 30 days to ensure a smooth experience in case users decide to continue with our service. However, we want to assure you that you will not be charged after the trial period without your consent.

If you’re feeling uncertain, please provide your email ID, and we’ll personally make sure your account is properly canceled and that no charges will occur.

We apologize once again for any inconvenience, and we appreciate your patience and feedback.


Thanks
Modelslab
support@modelslab.com

Noté 1 sur 5 étoiles

They promised a refund for a cancelled subscription but no refund

They promised a refund for a subscription that was cancelled and I did not get one. I ADVISE YOU NOT TO go with these resellers because they are not even the real modelslab but using other API.

Not to mention that the IMAGES ARE soooo terrible. You tell it to create a house and it gives you a horse. Completely unrelated.

AVOID AVOID AVOID

8 octobre 2024
Avis spontané
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Réponse : ModelsLab

Hi Stefen,

We’re sorry for any inconvenience you’ve experienced. We wanted to let you know that your refund has already been processed.

If you have any other concerns or need further assistance, please feel free to reach out. We appreciate your patience and understanding.

Thanks
Modelslab
support@modelslab.com

Noté 1 sur 5 étoiles

SCAMMERS

I had a terrible experience with their API, which is full of bugs. I requested a refund, and they kept stalling for two weeks, only to inform me that the refund period had expired. I definitely do not recommend this service. Additionally, their API is built on top of another, so it’s easier to go directly to the source, like on sites such as replicate, Stay away!

28 septembre 2024
Avis spontané
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Réponse : ModelsLab

Hi Carlos,

We're sorry to hear about your experience. Modelslab provides inference for both open-source and third-party AI models through a single API, allowing developers to access 100,000+ AI models from one platform.

Our product performance, speed, and reliability have improved significantly, and many customers use the platform successfully. If you’re still facing any issues or would like us to review your case, please contact our support team so we can assist you.

Contact to :- support@modelslab.com
– Modelslab Support Team

Noté 1 sur 5 étoiles

it's a bad choice

5 septembre 2023
Avis spontané
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Réponse : ModelsLab

Hi Dalila,

We're sorry to hear that you feel this way. Your feedback is important to us, and we’re always working to improve our platform and user experience.

If you faced any specific issue while using Modelslab, please feel free to contact our support team so we can assist you and make things right.

Contact to : support@modelslab.com

– Modelslab Support Team

Noté 1 sur 5 étoiles

Total scam indian company

The trash company has terrible APIs and is slower than a dumb road roller. I would never work with this company; it is a total scam. Data is totally insecure, what else can be expected from a indian company?

16 juillet 2024
Avis spontané
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Réponse : ModelsLab

Hi Mustakim,

We're sorry to hear that you had a negative experience. At Modelslab, we take performance, reliability, and data security very seriously, and our team continuously works to improve our infrastructure and services.

If you faced any specific issue while using our APIs, please feel free to contact our support team so we can look into it and assist you.

Contact to :- support@modelslab.com

– Modelslab Support Team

Noté 1 sur 5 étoiles

Terrible experience from ModelsLab (service)

I'm using ModelsLab from over 3 months. At start while we were working on the POC, it was great - the image generation quality and response time.

But as we shift to production with very moderate traffic ~30 image generation per day. It started getting worst - every day there are many failed cases, downtime and image generation taking too long (10-15mins). We had many customer complaints.

And today it reached the limits, they updated the image bucket storage and it doesn't have public access so all the generated images are private and links are inaccessible.

23 juin 2024
Avis spontané
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Réponse : ModelsLab

Hi Wendy,

Thank you for sharing your feedback and for using Modelslab. We're sorry to hear about the issues you experienced.

We want to let you know that our infrastructure has been significantly improved to provide better reliability, faster response times, and more stable API performance. We continuously upgrade our systems to ensure a smoother production experience for our users.

If you are still facing any issues, please reach out to our support team so we can review your case and assist you.

Contact to :- support@modelslab.com

– Modelslab Support Team

Noté 5 sur 5 étoiles

I love to work with the team from…

I love to work with the team from modelslab and all the possibilities of the api! Anytime more features and all time working to offer a stable service! thanks for the great support!

21 mai 2024
Avis spontané
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Réponse : ModelsLab

Hi Daniel,

Thank you so much for your kind words! We're glad to hear that you're enjoying working with Modelslab and our API. Our team is always working to add new features and maintain a stable, reliable service.

We truly appreciate your support! 🚀

– Modelslab Support Team

Noté 5 sur 5 étoiles

A very responsible team, constantly developing new futures!

I have been using this service for months and I am very happy with it! They offered very good API services from the beginning and now they offer even more! They are constantly developing, the team is always there to help! The documentation is clear, and they provide a variety of API services at good prices!

13 novembre 2023
Avis spontané
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Réponse : ModelsLab

Thank you Piotr!

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