Modular Closets Avis 

I met online with Eli and he came up with a design that I loved. When the unit arrived (they had my order expedited which I appreciated) I had my contractor, who was remodeling my walk-in closet assemble it. The pieces for the corner unit were missing. My contractor identified the exact components that were missing using the modular installation reference provided and I emailed customer service asking for the specific components. I emailed Eli and heard nothing back. I called customer service and was asked by Caroline to email a list of what I needed. I sent the list with specific item numbers and the picture of my design explaining what was missing. They did send one of the drawer slides that also was missing from the original order and 2 boxes of shelves that I already had but not the components I needed. I then scheduled another online meeting with Eli and sat online for 25 minutes and he never joined the meeting. I called customer service back and spoke to Caroline again. She asked me to email her the list of components I need. I emailed them to her again and then got another email from her with the original order list and the items I needed were not on the list. She asked me to confirm what was missing from the order. What I needed to construct the modular designed by Eli was not all listed on the original order (I told her this). I don’t care if they weren’t on the list—I was told I would receive the pieces I needed to assemble the modular that Eli designed for me. I emailed back again with the list and haven’t heard a thing. I like the Modulars but they need to be secured to the walls of the closet for me to safely use them and I can’t do that until I get the corner shelving unit.

Was quick and easy and highly recommend

Every aspect of the process went flawlessly
From sales to the installation it was a wonderful experience
The end result was a closet that is well organized and best of all it looks amazing
Thank You !!!!

The design process went well. Delivery was quick. The problem arise when they sent two of the same sides for my hutch base, did not send any directions for sssemblung the hutch or corner pieces. When they sent. Replacement side, they sent the same side again. They finally got the right piece delivered nd I I was Ble to finish my closet, albeit four weeks late.

We had a couple of issues with our install. One issue was our fault in that the actual closet foot print changed during construction. After conversion with Clara, Modular Closets sent us new shelves to accommodate the actual space for no additional cost. The other issue had to do with drawer assembly. Again I contacted MC and they replaced the defective kits. All of our interactions with Modular Closets has been pleasant and professional.
The material was great and the fit up was easy. The instructions were okay but you need to pay close attention to the fasteners placement.
Great product!

Tyler in the design team was an amazing support and others in the customer service highly responsive

Very responsible and knowledgeable people

Amazing quality. Easy to design myself, assemble, and the customer service was great. We needed these closets delivered asap and they rushed our order to get it to us in time. Would buy again!

Amazing team to work with. My initial measurement given to the team was some what wrong but Modular team kept their word to deliver extra materials without any cost. I would give five star to this company and love to order for my future closets.

We couldn’t have been happier with our closet order. The quality of the drawers exceeded my expectations. It took me a full day and a half to install. But the instructions were very clear to follow. This was for a medium sized walk in closet with two drawer sections.

Great product, exactly as advertised. Not the cheapest. But high quality and great value for DIY system. I would recommend.

Great quality, easy delivery and excellent customer service. Planning to use them again for another project.

Originally, the amount of equipment we received was overwhelming and the installation directions were very general. After getting the first section built, the following sections were a simple repeat. One note to anyone buying this system… do not rely on the support help line. Contact your salesperson direct to get top shelf support. I would buy the product again, but would change a few things on the layout now that I have the experience.

This was such a great experience! From start to finish, the Modular Closets team supported us with a live project manager, helped us use the design app as well as to manage the product to fit our budget! And on top of that, they were available to chat or converse with us by phone on weekends. I don’t know of any other company that supports you in that way. We tried other online closet businesses and no other company gave nearly the same level of care. We will use the for all future projects!!!

Modular Closets was very easy to work with. I looked at a similar closet in Colorado, but Modular Closets had the corner tower and a finished floor piece. For $400 more, the Colorado company did not have the tower and finished floor piece. Modular Closets was a better deal and every question and concern was promptly addressed. They have great customer service. The installed closet looks great and is very functional; my entire experience with them was positive.

The designer helped me maximize my space and achieve a beautiful and functional closet. The materials are great quality and were easy to assemble. Great customer service.

Shipped with insufficient hardware.

After fully installing the product, I love both my closet and pantry. The reason I have a 4 instead of a five star, was because the initial plan did not consider the light switch location. The replacement section of the closet was sent, for free, once reviewed with customer service that the error was made at design. Overall, the customer service process was good. Love the product!

Fast excellent service from start to finish. The one minor issue with a part was resolved quickly and efficiently.