Momenta Finance Avis 

111
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We had an excellent experience with Momenta from start to finish. Our requirement was not straight forward by any means however the team (Emma, Tom, Luke, Owen & Rachael) were incredibly accomodatin... Voir plus

Noté 5 sur 5 étoiles

Merchant Money's Pay as you trade product provided my business with the cash that it needed in order to open a second pub. The best part of the product was that there was no financial pressure on the... Voir plus

Noté 5 sur 5 étoiles

Merchant Money go that extra mile to help their customers. They have been with us from the start of our Journey and have supported us to grow our Business and help with our new startup. The staff are... Voir plus

Noté 5 sur 5 étoiles

I submitted two cases to Merchant Money for CBILS. Nick Newton, the BDM was incredibly supportive and extremely helpful. One case had been declined by 4 lenders but Merchant Money eventually approved... Voir plus

À propos de l'entreprise

  1. Société financière non banquière
  2. aussi dans
  3. Service de finances alternatives

À propos de Momenta Finance

Écrit par l'entreprise

Momenta Finance is a leading business finance provider operating throughout the UK. We specialise in supporting small and medium-sized enterprises (SMEs) with tailored business loan facilities.

Our offerings include Unsecured Business Loans, Secured Business Loans, Business Cash Advances, Bridging Loans, and Asset Finance.

By combining advanced risk assessment technology with practical common sense, we have revolutionised the approach to business lending. This allows us to efficiently assess and approve loans, providing businesses with the financial support they need promptly.

We're proud to be accredited by the government-owned British Business Bank. For more information about our services, please visit our website or email us. We look forward to helping your business succeed

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

111 avis

5 étoiles
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2 étoiles
1 étoile

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4,8

Tous les avis

(111)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Straightforward and Eficient

Simple, straightforward process. Friendly and eficient people to deal with, who really understand your business. Highly recommended.

28 février 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Fast and efficient. Even when there was slight problem, it was resolved very quickly.

17 février 2020
Avis spontané
Noté 1 sur 5 étoiles

This is the worst Loan company ever

This is the worst Loan company ever. It's best to avoid them and take your business elsewhere.

I missed one direct debit when I was on holiday and they promptly issued a small claim against me and my company. I called them to explain the situation and offered to pay by direct debit over the phone. They would not take debit card payments. The only payment methods available to them were bank transfers or another direct debit. I explained to them that I can make the payment over the phone as it was easier but my explanation fell on deaf ears. I can't believe that in this day and age a loan company has no facility to accept payments over the phone. I then managed to get the bank transfer done and they still proceeded to file the small claims. There is no customer care at all. Horrible customer service. Best avoided.

Update
The only communication I ever received were email notifications of failed DD payments. I was on holiday and therefore not checking my emails.The emails have no information on how I could make an alternative payment, not even a phone number. The missed payment was on 1 Jan and 3 weeks later you issued a court claim. Replay my conversation with your assistant again and you will note that you confirmed that you never attempted to call me at all. In her own words, you are not obliged to call me. I had to 2 further emails before I could get confirmation that the court claim will be cancelled.

3 février 2020
Avis spontané
Logo de Momenta Finance

Réponse de Momenta Finance

Dear Mr. Chizanga,

We are sorry that you feel that you have been treated unfairly under the circumstances that you have set out below. We hold ourselves accountable to the highest level of customer service and in also always treating customers fairly, especially when they fall behind with required loan repayment obligations.

We have studied our records, including email correspondence and recorded telephone calls, of the events you describe. From those, we would arrive at a different conclusion of events what you have described. Merchant Money in fact tried to make contact with you for over a full calendar month to discuss the missed loan repayment with no response by you to any of our approaches. Due to that lack of response, we had no option but to proceed in submitting a claim against you for the payment due in order to protect our position on the 24th of January 2020. You then responded immediately. Despite you making the required payment shortly thereafter, we were not able to prevent the confirmation of the claim being issued on the 27th of January 2020, which is due process that needs to be followed by UK legal process, regardless if payment is made prior to any claim being issued. We can confirm that Merchant Money subsequently settled the claim in full on the 4th of February 2020.

Your frustration in not being able to make a payment using a credit or debit card over the phone is noted and Merchant Money will shortly be in a position where we will be able to accept such forms of payment. We apologies of the inconvenience of not being able to action this for you at the time.

Sincerely,
The Merchant Money Team

Noté 5 sur 5 étoiles

Fantastic products and great service

Fantastic products and great service. Not only have Merchant Money been able to provide my clients with great financial solutions the customer service has been amazing. My clients have been able to access funds rapidly thanks to their smooth underwriting process. Highly recommend.

2 mai 2019
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service Provided

Very professional. They understand your needs perfectly and give a quick decision, Jonathan is excellent to deal with. Very efficient and would recommend using them for any funding required.

19 février 2019
Avis spontané
Noté 5 sur 5 étoiles

Understood and appreciated my…

Understood and appreciated my situation.

Stayed late to ensure the job was done and my needs were met.

Such outstanding customer service, I wouldn't hesitate to recommend.

Incredibly thorough and quickly offered solutions when obstacles arose.

Many thanks

8 août 2018
Avis spontané
Noté 5 sur 5 étoiles

Great Funding line

A funder who looks outside the box...... real pleasure to deal with on a variety of deals and levels

8 juin 2018
Avis spontané
Noté 5 sur 5 étoiles

A joy to work with

A joy to work with, always friendly and informative. Work quickly and enjoy doing business with them.

1 juin 2018
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Olivia was friendly, polite and was able to provide us with a good and affordable loan :)
Thanks!

8 février 2018
Avis spontané
Noté 5 sur 5 étoiles

David einig

I was very happy with how Danny sorted things for me. They did a great job and it was really good that the underwriter came out and met me and wanted to learn about my company

13 décembre 2017
Avis spontané
Noté 5 sur 5 étoiles

wow amazing customer service

wow

what amazing rapid service.

daivd Branco will make you feel real comfortable and listen and construct a perfect tailoring loan.

then olvia would follow up with rapid service completing in 24hrs.

thanks so much for the kind effort and trust

Pnks boutique.

12 décembre 2017
Avis spontané

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