Monster Cleaning Avis 

Cleaner turned up on time and worked very hard on my double oven which had been long neglected. The result seems incredible.The kitchen was left in a very tidy condition.The company had phoned me twice beforehand in a very professional way to confirm the appointment. and the arrangements for parking. Will seriously consider investigating their other cleaning services.

Booked oven cleaning service, arrived 30 minutes late. I used this company over a year ago and they were 3 hours late! Gave them the benefit of the doubt. Okay job done on the cooker but some marks left on the window, when asked he shrugged and mumbled something I couldn't understand (English was not his mother tongue and communication to tell him where to park was a bit of a struggle). He asked for the cash once complete but of course strategic pricing means that unless you have exact change you ain't getting any change back, so he walked away with a £4 tip and didn't retaliate with even a smile. Overall okay but wouldn't use again.

UPDATE: after posting the review the company contacted me to offer a refund of my change plus some which I have now received. They have offered their apologies and also offer a discount on any future services and a named contact for any services going forward.

My tenant forgot to arrange a cleaning, so I quickly searched around and found Monster. I had to call them a day before the tenant moved out, but they managed to fix me with a cleaning team. All I can say is that they did a perfect job and I got steam cleaning for just £30! Check out report confirmed it, they even cleaned the front door. Happy to have their details for future services, as they said they are expanding their service range. I'll definitely will use them again.

I wish I had read the reviews before going ahead with my booking this morning.

Had a scheduled appointment yesterday and only found out nobody was coming when I called to find out where my cleaner was. I don’t know why I agreed, but I let them rebook me for first thing in the morning.
The cleaner didn’t say much and continued with cleaning my cooker. In my initial email, I requested a thorough clean of my cooker, inside and out. To my disappointment, this didn’t include the hob and no one pointed that out to me. I asked the cleaner if he can do it, he could barely speak any English and left me with a half completed job and £65 out of pocket.

The customer services team is making me feel like I should be grateful she rebooked me in and that I should have made a call when cleaner was still here. Getting bored of hitting the reply button, it’s clear they cover their backsides and give very little regard to the customer’s needs.

Avoid if possible, there are plenty of oven/cooker cleaning companies out there

For everyone moving out soon I strongly recommend their services in combination with steam cleaning especially. The cleaning did wonders to the carpets, which the landlord initially wanted to replace. I am so grateful I trusted them with this task, the property was left spotless and I got my rental deposit back with no problem. Also, their prices are affordable, their team was very friendly and helpful, their cleaning was very effective. I am very content and highly recommend them!

I booked to have my carpets cleaned for xmas. They seemed very professional wanting me to confirm my booking however when I phoned them to confirm they could not guarantee a time and I as left with dirty carpets for xmas................Unacceptable

Its a worst unprofessional company I have ever come across. I called up to check if the cleaners are coming as scheduled but to my dismay they didnt even care to inform me beforehand that they dont have cleaners available and I came to know only when I called up to check their schedule.

Keep away from this company, I am next taking them to small compensation court for the damages I will incur for not getting carpets cleaned before end of tenancy

I use one of their cleaners on a regular basis for 3 hours once a week and she helps me out a lot. Recently we decided to steam clean all the carpets, as we have a baby on the way and their carpet tech came next day and did all the rooms. Took him 3 hours, as there was furniture to be moved , but the results were astonishing!! 5 star service on both services.

This is NOT a professional company, but a second rate domestic cleaning company. One woman turned up to do an End Of Tenancy Clean and seemed more interested in having smoke breaks than cleaning my flat. Overall her work was disappointing and she missed numerous areas, which I was assured would be cleaned in the quote provided. I had to ask her to go over several areas again. Other areas which I initially thought were OK, on closer inspection were not done properly. A waste of 5 hours and £156. My subsequent feedback to the company was completely ignored. AVOID!

Avoid - they did such a bad job of our end-of-tenancy clean that the checkout firm classed it as 'Domestic Clean' and made us liable for £200 re-clean fee leaving us over £350 out of pocket. We would have been better off doing nothing. They are not professional cleaners.

They also took 6 hours to do the clean as we had to wait for the carpet cleaner to arrive, who might we add was appalled by how poor the clean was conducted so he was manically trying to get the spots they missed - unfortunately he didn't find them all.

Monster's response to us was a £20 refund which is insulting given the failure. We petitioned hard that this was insufficient and now they won't reply to our emails.

No offer of a re-clean which wouldn't have been possible anyway due to end of tenancy.