I return to Montbell for many reasons. Firstly they produce superior product which is guaranteed to keep me warm and dry. There's the speed and reliability of their service. The ultra quick postage,... Voir plus
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Polite but incompetent. After I placed an order, came back to me several times to say the item in the colour ordered wasn't available. When I finally said I'd prefer to cancel the orde, suddenly the i... Voir plus
Lets face it, We all want the best equipment we can afford… Sometimes that means waiting for sales, or ordering from overseas in the off-season.. If you size is available, then jump on it… best mat... Voir plus
L'entreprise a répondu
Top quality products that perform as promised. Delivery is always faster than quoted. The Plasma vest and jacket are super lightweight and offer incredible warmth to weight ration. The jacket is light... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Montbell Australia is a leading outdoor retailer of some of the best outdoor clothing, accessories and equipment. Whether you are camping, travelling or hiking the great outdoors (or watching the kids' sport or walking the dog) we have a fantastic range of outdoor clothing, footwear and gear to enjoy the great outdoors. We have two stores in Sydney, one in Kent St Sydney and the other on Penshurst St Chatswood. For those preferring to buy online, we have an online store - www.montbelloutdoor.com.au
Coordonnées de contact
488 Penshurst St, 2069, Chatswood, Australie
- +61 2 92649376
- shop@montbelloutdoor.com.au
- montbelloutdoor.com.au
4,5
Excellent
481 avis
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Ordered shoes and socks online
Ordered shoes and socks online, no problems at all. Will use Montbell again in the future.
24 novembre 2023
Réponse de Montbell Australia
Thanks so much for using our online services and for sharing your feedback!
I bought beanie for my Grandson who was…
I bought beanie for my Grandson who was going to Iceland for Christmas, he loves it
26 novembre 2023
Réponse de Montbell Australia
Glad to hear it, I hope that the beanie keeps him nice and warm.
Customer service and stock availability
1 décembre 2023
Réponse de Montbell Australia
Thanks for sharing your experience
Rapid service
This is the second time I have ordered from Montbell. They have on both occasions given excellent service.
25 novembre 2023
Réponse de Montbell Australia
Great to hear, we work hard to deliver excellent customer service so thank you for the positive feedback.
Good gear and price
29 novembre 2023
Réponse de Montbell Australia
We love Montbell and are so glad that you appreciate the gear!
Réponse de Montbell Australia
Montbell makes some brilliant rainwear, I hope that your piece is serving you well.
fast honest no nonsense shipping great
23 novembre 2023
Réponse de Montbell Australia
I'm glad to hear that the process was nice and simple, thank you!
Easy website to navigate.
Easy website to navigate.
Prompt reply to email when needed.
Excellent product.
22 novembre 2023
Réponse de Montbell Australia
Glad to hear that you enjoyed the experience of purchasing with us, thanks for sharing your feedback.
Trustworthy Company and quick to ship
22 novembre 2023
Réponse de Montbell Australia
Thanks for sharing your experience!
Efficiency
Incredible purchase experience: so pleased with the personnel and products!
11 novembre 2023
Réponse de Montbell Australia
Glad to gear that everything worked smoothly for you, thanks for sharing your experience.
fast delivery.
18 novembre 2023
Réponse de Montbell Australia
Thanks, we always strive for prompt dispatch and delivery.
Good personal service
16 novembre 2023
Réponse de Montbell Australia
Glad to hear that our staff were able to provide good service to you, thanks for sharing your experience.
Great staff selling great product.
4 novembre 2023
Réponse de Montbell Australia
Glad to hear you enjoyed your experience!
Helpful sales staff
Helpful advice from sales staff, notification when product was in stock, goods delivered promptly and quality upon delivery was as expected.
23 octobre 2023
Réponse de Montbell Australia
We pride ourselves on good service so I'll be sure to pass on the feedback, thanks for letting us know.
I felt instant warmth the first time I…
I felt instant warmth the first time I put this jacket on. Superbly comfortable, light, and packs down to a small size. When on trips I carry the jacket in an ultrasil compression dry sack which compresses the jacket to about half the size of the stuff sack it came with.
21 octobre 2023
Réponse de Montbell Australia
Hi Kevin,
Thanks for leaving a review. Glad that you are enjoying the Jacket!
Great service and product
17 octobre 2023
Réponse de Montbell Australia
Thanks for sharing your experience with our brand.
Very poor and disinterested service
There were a lot of staff, minimal customers, yet my wife and I were made to feel like an inconvenience, if we asked for assistance or sizing.
At one stage we were told we would have to go to another store to get the sizing we needed in that product and that was after my wife prompted the assistant to check other stores.
There was also no communication around the sale, which lead to confusion.
We spent a decent amount of money there and were very disappointed with the service.
We won’t be returning.
As an aside, we found a very small competitor down the road and the experience was chalk and cheese.
16 octobre 2023
Réponse de Montbell Australia
Hello Dave,
Thank you very much for leaving your honest feedback and bringing this issue to our attention. This is absolutely unacceptable service and not at all what we want customers to experience in our stores. Are you able to let us know in which store you had this experience so that we can immediately investigate?
Hopefully, you will be willing to visit us again in the future to receive a far higher degree of service.
Regards,
Josh
Poor service related to broken montbell bag
Following the advice of Montbell city store, I took a 2 year old Montbell bag with a handle that was falling apart (held together by tape) in for warranty assessment. The bag was taken by Montbell chatswood staff, no receipt was given. I was not contacted. I rang twice the following week and was told the bay was not covered by warranty. The bag was not returned to me.
8 octobre 2023
I have puffer jacket and am so over the…
I have puffer jacket and am so over the pockets getting jammed with zip. Seriously for the cost and value this should not be happening..! issue has been ongoing since I brought Jacket to travel and trek in Nepal..!
2 novembre 2023
Avis spontané
Réponse de Montbell Australia
Hi Lea,
Thanks for letting us know that you're unhappy with your jacket, we're sorry to hear that this has happened as it is highly unusual feedback for one of our products.
If you reach out to us at shop@montbelloutdoor.com.au with information about what jacket you have we can try to find a resolution for you.
Regards,
Josh
Incredible Rain Jacket
Incredible Rain Jacket. Kept me dry during a storm. I was hiking Cape To Cape in WA. Definitely recommend. Lightweight, breathable and good length.
30 septembre 2023
Réponse de Montbell Australia
Glad to hear you liked the product!
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