Monvaline Avis 

DO NOT BUY FROM MONVALINE!

If I could rate them 0 I would.
The quality of the dress I ordered was awful. It had strange seams and the fabric was thin and rough.
So of course I wanted to return it. You have to email them to organise a return. First they offered me a 20 % refund if I just kept the dress. Seeing as the dress is poor this is a very bad deal. I explained that I wanted a full refund no matter the cost of the shipping. The dress cost me £40 I’m sure the shipping would not cost more than that.
It took me 8 attempts and 38 days to get them to give me the return form. Now I am past the 30 day deadline for returning. Clearly they have done that on purpose so they don’t have to give my money back.
Awful.

Do not touch this company. You think you are buying from a Dutch company. Quality of the product not anywhere neer the quality you would expect. Returns process are ridiculous. You have to send back to China.

Do NOT BUY from these Scammers!!!!!! They will send you terrible cheap products not worth the money they are charging and when you try to return them they will use any excuse not to give you the money back - they are also operating from a false company address in the Netherlands and shipping you cheap products from China

DO NOT BUY FROM THESE PEOPLE

They take several weeks to send your purchase, its made by some random Chinese company, poor quality and sent without tags so you cant return it.

A Con, save your money.

Please do not buy from this online store they are lies and they ship there item from China. I made and ordered and withing two hours I emailed them I do not want the item any longer and I want it to be cancelled. This people kept taking there time to reply to my email and trying to change my mind. After sending severally email to cancel my order. 5 days later after telling to cancel my order and after them agreeing to cancel the order, this stupid people decided to dispatch the item this morning.

Extremely poor customer service, refund attempted to be refused. Dropshipped products and breaking various consumer rights laws. DO NOT BUY FROM THIS WEBSITE!!

Absolute joke! Very misleading as they claim to be Dutch, but items are manufactured and shipped from china. The next day I placed the order I asked for it to be cancelled and proceed with refund. I filled in contact forms and tried other email addresses I found on their website and replied to their constant emails by allegedly someone called Zoe (obviously just automated vomit). The item was shipped ages later, but still my order was not cancelled. The day before I eventually received the item, I got a reply about my cancellation request stating that they can’t cancel shipments once dispatched. What a Joke!
The footwear I ordered looks nothing like the picture. Quality is of the poorest and looks cheap. I really don’t know why these companies are allowed to trade on our markets as they’re so dishonest. Needless to say the item went straight in the bin!

I ordered 3 dresses from Monvaline over £100. Didn’t fit. Tried to return they wouldn’t provide details just kept offering discounts to keep- 25% 35% 50%. Since I refused and asked full refund I’ve heard nothing. Site said Dutch when I ordered but others indicate may be Chinese. DO NOT USE their site.

Ordered 2 'premium' dresses which looked great on the website (turned into a costly mistake) - what I received looked nothing like it, poor, poor quality - no labels, very cheaply made, terrible artificial material - I'd spent a fair amount (according to the website, 70% off - still costing £70!) AVOID AVOID AVOID this 'company' I immediately asked to return - they made it incredibly hard to do so, instead offered me a 20% refund and 'a chance to keep the items'. Still awaiting the refund - very bad experience!