Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Daniel, Southampton West Quay, Superb professionalism, took his time and full of knowledge. I left very happy with my purchase and full of confidence with the 3 different fragrances I chose and h... Voir plus

Noté 5 sur 5 étoiles

I was served by Bianca at Bluewater yesterday. So warm, welcoming and has exceptional knowledge about fragrances, oil versus sprays and really explained the benefits of both well. I highly recommend h... Voir plus

Noté 1 sur 5 étoiles

I bought Raspberry Oud and truthfully speaking you can not smell it at all it wheres off, instead i smell a chemical substance of paraffin diesel in the fragrance when i spray on my wrist shoulders, t... Voir plus

Noté 5 sur 5 étoiles

Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

554 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(554)

137 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A wonderful perfume house….

Every time that I have purchased colognes from Mood London, the experience nothing short of amazing. The customer service, shipping speed, and packaging are top notch. And of course their colognes have given me more compliments than any other. I wholeheartedly recommend them.

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

I find customer services really good

I find customer services really good, helpful and orders are well packaged and dispatched in a timely manner.
I bought my first three oil fragrances from a promotional stall in my local shopping centre, loved them so much have also ordered the spray, but am going to try some of the other products.

14 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Mood

Honestly the best!!! The scents and sweets are divine, but what really stood out was the customer service. The staff were so friendly and helpful, going above and beyond to make sure I found exactly what I was looking for. Seriously impressed and will definitely be back.

12 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I have been a repeat buyer for a year+…

I have been a repeat buyer for a year+ now.
Its easy to manage the repeat orders, I can switch or skip them as I like.
The scents themselves smell divine, and last much longer than other perfume brands. Its unlikely that you wear this scent without getting compliments on it.

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Strong sensual longevity

Got a sample of Vetiver Orange at the Cardiff St David’s store and it is honestly the longest lasting most deeply scented and sensual smell I have had. I will definitely be buying more when it runs out, this has the best longevity, sillage and projection of any fragrance I have owned.

15 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Amber Oud.. Amazing

Bought my diffuser and fragrance oil from stall in Edinburgh, the gentleman that served me was very professional and engaging, not pushy at all. Chatted about the products let me smell the products and was given plenty time to pick what I wanted … in fairness the scents are amazing I would have them all. Have been online and purchased another diffuser and oils as a housewarming gift. Currently using Amber Oud… house smells amazing my all time favourite 😊

5 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I enjoyed my experience with mood London

I enjoyed my experience with mood London both online and in store. The customer services were very friendly, patient and helpful. When I wanted to repurchase the perfume in store, I couldn't remember the name of the perfume I had bought earlier. The customer service helped to sorted it out in no time and I was able to buy the exact perfume I wanted. Delivery of my perfumes were very fast, delivered within 2 working days; just what I needed. I repurchased the Rhubard and Cognac, pineapple musk and blonde maracuja last month as I enjoyed the ones I bought earlier. The perfumes are so nice, long lasting with good sillage. I will repurchase them again, as they will remain a staple in my perfume collection.

9 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic buyer’s experience

Fantastic buyer’s experience. Very nice and knowledgeable staff and good quality fragrances. I bought the three sprayer box that comes with a nice atomiser and I intend to go back for a full bottle.
Recommended!

24 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful smells that actually last

Beautiful smells that actually last !

After buying lots of other expensive perfume and getting fed up of them not lasting I tried mood after getting a sample - really pleased the smell is beautiful and stays on ! Highly recommend

11 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Was a bit sceptic at first with there…

Was a bit sceptic at first with there being that many fake fragrance companies telling you there fragrances are just like the real thing and the smell lasts all day . I have personally tried these companies and was very disappointed. I came across mood while out shopping so thought ide stop and smell the fragrances wow wow wow these are amazing smells I was still a little sceptical ordering so went with the small tester bottle . Bottle arrived In a package that went with the fragrance stunning and very expensive looking I have now became a subscriber and have also bought other fragrances to well worth it thank you mood

12 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

To be honest Mood London is a very…

To be honest Mood London is a very lovely fragrance company and with lovely staff. I love going there to buy my staff due to the customer care. My favourite oil Turkish Rose and Blonde Maracuje ❤️❤️❤️❤️❤️

19 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Mind blowing fragrance


I first smelled white oud while at a flooring outlet. One of the guys that worked there was wearing it.
Didn't have the nerve to ask him what fragrance he was wearing at the time but it drove me crazy not knowing!
So I messaged him via the company.
It was White Oud by Mood!
Just had to buy some and I'm obsessed with it.
It smells incredible and I must be addicted as I can't get enough of the enchanting smell!
Just divine ❤️

28 juillet 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus