Moonfuinternational Avis 12

An awful experience. Moonfu promised to refund money to me…then played me for 3 months with promises. And then ghosted me. I have retained all documentation. Additionally, They have no idea of how to advertise on YouTube. This is a shady, fly by night company with no scruples. CAVEAT EMPTOR.
BUYER BEWARE!!!

Moonfu has met my wildest demands! They are a company that is the Gold & Platinum in the industry. They are Leading the Pack and should be given 10 Stars in the industry!!! Most would label me as very demanding, know what I want, and will not accept anything less. MOONFU exceeded EVERY expectation and ensured that my creativity came to life! Alex and Allison, I have you both for life, and I will continue to use you on every million-dollar project I have currently and moving forward. I will be the billboard for Moonfu!! I wish you all much-continued success!!

Everything possible is wrong...
1. They did what they wanted, not what was requested.
2. They claim that because of COVID and their Graphic Designers going to work directly under the table with their clients that a) they are prohibited from using anything other than a group email address, b) you will never know the name of your "Award Winning Designer", b) You will never get a phone number you can dial direct and reach your Personal Project Manager, c)... the excuses go on.
3. Stationery designs... envelope design would not meet US Postal Regulations for 1st Class or Bulk mailings.
4. I asked for their designers to provide their thoughts on proposed color combinations, review color gradients for issues related to banding in commercial printing, and to provide expert guidance on selection of colors that would be very similar across RGB for web and either CMYK or Pantone Spot color for printing. Crickets.
5. I asked for guidance on how to evaluate the web page templates they provided for my consideration. When that got no answer I asked them for information on why their web team proposed the themes / designs they did? Why did they think those were good pages for me to review. Again, no response.
6. I specifically asked them if they use Generative AI to develop any aspect of the logos they developed. I also suspected they were using designers overseas because any change requested would be delivered overnight (perfect timing for designers in India or China or elsewhere to do the work... which I would have no problem with if that was how they achieved their rock bottom pricing.) I was told that all of their designers lived and worked in either Chicago or New York City.
7. In dealing with one of their project managers I referenced the "descender" on the lower case letter p as being problematic. They had zero knowledge of anything typographic at all.
8. Oh yes, 8 is the number of Project Managers that were assigned to my account during the first 6 revisions of my logo before I called foul on their promise of ad Dedicated Project Manager. I actually really liked Project Manager #1 "Adam" that I spoke with, and thought things were turned around by the time "Steve" assigned "Alison" to my account.

Ultimately, I took one of the 8 or 9 completely Generative AI looking concepts they gave me as initial concepts from their Designers who did not use AI... and crafted my own logo. (I was a product manager on Adobe Illustrator long ago... technically I am an expert, creatively I am absolutely not... which is why I spent money on a creative agency.)
I've provided my own logo in Illustrator format to Moonfu, "as a design idea / concept"... I asked them refine it, gave them free license to modify in anyway, and to clean it up so it met their professional standards... not a thing was done to it.

If all that you care about is rock-bottom pricing, and you have no need for the logo or artwork to reflect your brand identity, or what you feel is the aesthetic you desire, well then this may be the right firm for you to select.
You can guess what my thoughts are if aesthetics, intentionality of design, quality of print production, faithful interpretation/communication of your brand's personality and promise... if any of those are important to you, hmmm.

And I have every email, every piece of artwork, and all my notes saved should the authenticity and accuracy of my review be questioned. What is most sad, is that I really enjoyed speaking with the three peole I think are real (and not Generative). It's even more sad that I spent money on Moonfu because I honestly thought it was going to Professional Graphic Designers (somewhere in the world), who in my 15 year experience working for Adobe, I know are collectively brilliant individuals full of creativity, and desire to delight their clients and who are unfortunately attempting to make a living in a world that undervalues their contributions. And I fell for it.

Very pleased with Moonfu's service.
The project manager assigned to our project, Ms. Alison, has been fantastic. She with her design team has gone over & beyond to make us satsfied

Fantastic company with great customer service and highly skilled design teams! The project manager and design team knew exactly what I wanted!! I highly recommend this company for all of your business needs!!

I'm very happy to work with this company this guys are very professional I'm very satisfied with the work they did for me thank you 👍

Very positive experience. They were very intuitive with my requests and very responsive when I requested changes. They were also very patient when I decided to change my whole color palette. I would recommend them.

Horrible experience with this company. They took days to do simple revisions and kept blaming the QA department?They also ignored a lot of my requests regarding revisions sending the wrong logos and not making simple changes. It went downhill after I refused their offer for a $1K website which I did not need at the time. 3 weeks later I have a logo that I'm not 100% happy with but wanted to just end the games this company was playing.

I was supposed to have 4 renowned GA's doing my logo. Based on the photos they had sent me on previous work they had done, my logo was nothing like these. Maybe my renowned graphic artists were all at a convention and not available. Garbage

Moonfu was very creative with creating my logo and it was perfect. Great to work with I will use them again

I've had a great opportunity to work with Jason and the Team at Moonfu - they rebranded my logo for my local barber shop in Utah - The revisions process was responsive and easy to use. The only thing that held it back was that I didn't respond as quickly to THEM. Overall, can't recommend this process and Moonfu with more energy.

Cannot recommend them more highly. Jason and the team at Moonfu followed up tenaciously. They are consummate professionals and did an outstanding job. Outstanding job!

When you talk about service - and you all know that's my jam - Moonfu International is the bee's knees.
They made sure I walked away from this exchange satisfied, and I am. Thoroughly. And given my single particular request, as difficult as it was to understand and execute, they got it done.
When one designer didn't work, I received a new one When there were questions left unanswered or wishes still unclear, a phone call ensuring clarity put Moonfu on track to deliver exactly what I wanted: a new logo I love. Many thanks...

And the price? Forget about it! One of the best cold call offers I've received. Give 'em a try.