Morgan Taylor Homes Avis 12

Purchased a new-construction home from Morgan Taylor Homes; closed escrow January 31, 2025. Sharing my experience so prospective buyers know what to watch for.
In November 2025 I retained Protect Property Inspections, an independent Arizona-licensed inspector, to perform a one-year warranty inspection. The written report identified more than 70 line items across all major building systems — roof, stucco, doors and windows, garage, interiors, plumbing, electrical, HVAC, and more — measured against Arizona Workmanship Standards (Rule 4-9-108). Multiple items were flagged as safety concerns.
The tile flooring was a central issue. I documented chips, lippage, and damaged tiles throughout the home and provided photos and video. MTH's position throughout this period was that the tile was within acceptable standards. After repeated follow-ups, MTH attempted an in-place tile repair in December 2025 while I remained living in the home. That work introduced new chips, additional lippage, pointy edges, a scratched front door, damaged baseboards and door frames, and a damaged kitchen countertop.
On February 5, 2026 the Arizona Registrar of Contractors conducted a Building With Confidence inspection. The ROC inspector reached a different conclusion than the builder: the tile violated ANSI standards and ROC workmanship standards — hollow tiles exceeding 20%, lippage exceeding 1/32", and chipped tiles across multiple rooms (28 photos in the ROC report). Only after that independent finding did MTH authorize a full demolition and replacement of all tile flooring in the home — which required moving my entire household out to a temporary residence in April 2026.
During the May 12, 2026 move-back, MTH-contracted movers damaged my refrigerator and bedroom furniture. I asked MTH to address only the refrigerator. On May 19, 2026 MTH declined in writing — even though both parties had taken before-and-after photos and video, and the dent is not in the before photos.
Across the warranty period the pattern was consistent: items were typically denied, minimized, or disputed when first reported, then corrected only after repeated documentation, escalation, or external pressure. Several items remain unresolved as of this review, including baseboard and door-frame damage from the tile redo, the refrigerator damage, and the front walkway skim coat.
In my experience, MTH did not address the scope of defects until an independent governmental inspection contradicted them, then required a second attempt — a full demo and replacement — to do the work correctly. I cannot recommend them.

Two issues with 2017 Morgan Taylor Home:
1. Subcontractors Morgan Taylor uses, specifically the roofer Diversified, installed my roof incorrectly, with leaks showing up within two years of our possession. The leaks got worse. Then a new leak appeared January 1-2 2023 over the Master BR which is the site of 8 Tesla solar panels. As expected, Morgan Taylor blamed Tesla despite an investigation showing that the original 2017 roof build was the cause and that the Tesla roof footings were dry. Then Morgan Taylor and the roofer blamed the materials used which have a 10 year warranty - close inspection show that the original roof installation was done incorrectly with moisture seeping through nails causing rust and rotting of the roof felt and roof lumber, leading to water intrusion.
The roof was completely redone by a real roofer with a new 15 year warranty - the new roofer showed us pictures of the poor work done by Morgan Taylor and Diversified Roofing who kept telling me their warranty on new builds is only 2 years.
However, a well built roof should last 10-20 years and Morgan Taylor and Diversified Roofing should stand behind their work.
2. Other issue is the gas cooktop installation by Morgan Taylor in 2017. Even though they installed a propane tank to run the cooktop, their installer did not use the propane ports but instead used natural gas ports - this caused the flame to be larger and burn the pot bottoms but more importantly their incorrect use of the wrong port causes dangerous levels of carbon monoxide which is a health hazard. We used the cooktop with the wrong nozzle until the problem was pointed out to us by a gas cooktop expert in September 2022. He found the proper propane ports were taped to the underside of the cooktop - they were available but not properly installed as Morgan Taylor left the natural gas ports on our cooktop.
As a result of Morgan Taylor‘s error, we have been poisoning ourselves for 6 years. I would ask all Morgan Taylor home owners to check their gas cooktops to avoid carbon monoxide poisoning

Signed with MTH in January... they were "close" to getting the permit. It's November now and they still do not have a permit AND will not follow our contract. It is very clearly marked SEWER but they want to put in a giant seepage pit and septic in our front yard. We argued this change and their response is they can do whatever they want at their discretion.... Their argument to City of Surprise for sewer to septic was "financial hardship" but we have their builder estimate and our cost, plus what they told us the increased expense was and it's not financial hardship but smaller profit margin. In my opinion.... Bad customer service, cheap, they could care less about their customers or abiding by a contract.... buyer beware and avoid Morgan Taylor Homes.

The house that MTH produces was better than expected super happy and have no complaints

Our contractor came out today, 04/08 and resolved our issues and fixed everything we asked Morgan Taylor to do. Dean went above and beyond and made everything right! Thank you Morgan Taylor for stepping up and getting it done!

Great Company. Quick and fair pricing. Their communication was great. We purchased our own piece of land and used one of their plans which eliminated a ton of headaches. Can't say enough great things about this company.

We purchased a new home on over 1 acre with Morgan Taylor. The build was completed earlier than expected and quality was terrific. They always answered our calls/emails very quickly and kept us updated on our new home at end of each week. It was exciting to see the new pictures of the house as it was progressing. I would highly recommend Morgan Taylor as your next home builder!

Everything went smoothly! I love my new home.

The worst construction crews and customer care I’ve ever experienced. The company is building more condos (after 10 years) in my currently rented condo of almost 6 years, they begin cursing and jack hammering outside my children’s (age 2, 6, & 8) around 5:45am and any requests I’ve made to have these things adjusted I have been told “it’s just construction life”. Apparently the life of my family who pays to live here is not important nor is my children being able to play in their room without listening to profanity or sleep before school. I get the constant run around and hand off whenever I call to talk to anyone at this company and if I speak to the crew I’m told “me habla no espanol lady, haha” or “I’ll call the cops on you if you interrupt us” or “I have no idea who my supervisor is”, etc. It has been the worst year having them here trashing our condos and treated the residence like garbage, my kids are so tired and miserable, seriously the absolute worst system I have ever seen and my family works construction in California and is appalled, they don’t start construction in residential areas until 8am out of respect for families and that should be standard for all companies in residential areas. The company however takes none of it seriously and has complete disregard for people’s homes.

We're two weeks away from moving into our home. The process has been really smooth. Cindy communicated with us the whole time and our superintendent Gabe was amazing. The few times there were issues, he addressed them in a timely manner. Julie and Sarah were so kind and helpful. We loved being involved in picking our finishes at the design center and everything turned out great. So excited to look out of the family room at our breathtaking views and can't thank Morgan Taylor enough for the pleasant experience.

Absolutely Horrible Builder! We signed a contract with Morgan Taylor Homes to build a house and after 3 months they sent us an email saying that the price was increasing by 35,000 dollars because they failed to meet the HOA requirements. Stay far far away from this builder!!!