Morningstarnursery Avis 

My experience with Morning Star Nursery has been deeply disappointing. From early on, it felt like financial gain was prioritised over quality care for children.

Invoices regularly contained discrepancies, with overcharging for nursery fees. I had to check each one closely, and when I raised questions, I was met with defensiveness. In particular, I found management including Beverleigh, unhelpful and dismissive of my concerns.

I was also very concerned that my child’s own nappies, wipes, and spare clothes were being used for other children. I had to frequently replace these items, and some of my child’s clothing went missing without explanation. This caused a lot of frustration and felt poorly managed.

Staff often appeared disengaged, and communication was lacking. It was difficult to get consistent or meaningful feedback from my child’s keyworker, which made it hard to feel confident in the level of care being provided.

Overall, this nursery did not meet the standards I expected in terms of professionalism, transparency, or child-focused care. Based on my experience, I would not recommend Morning Star Nursery.

I regret to share my disappointing experience regarding my child's attendance at this nursery for nearly two years. Despite the assurance of receiving proper funding benefits starting from September 2023, I have discovered consistent overcharges in my invoices until the present time, even after the application of funding.Upon raising legitimate questions and requesting detailed breakdowns of the charges, which consistently revealed discrepancies, Beverleigh abruptly terminated my child's contract under unfounded allegations. Throughout this ordeal, my credibility as a parent was undermined, and Beverleigh displayed a dismissive attitude whenever concerns were brought to their attention.After consulting with other parents I now know I am not only sole parent who has raised similar concerns about transparency and accuracy in billing. I urge prospective parents considering this nursery to thoroughly scrutinize all invoices for transparency and accuracy. As parents, we have the right to demand clear and comprehensive breakdowns of costs, including any additional charges, with full transparency regarding their nature and amount.Especially in these challenging times marked by the ongoing cost of living crisis, it is imperative that organizations uphold ethical practices and refrain from taking advantage of their patrons.