Motor Claims Line  Avis 

just want to say big thanks to Andy. From start to finish customer service has been superb. Got the replacement car next day and to a high spec . Got paid out after about 3 weeks of start of claim and hire car for a further week to give us time to get a new one. I didn't bother chasing up as I was kept updated every week with what is happening with the claim. Hardly any paperwork. Been a very good experience. Thanks Andy.

Motor Claims Line made everything easy for me! Andy was on the end of the phone answering all my questions! At a time when a car crash throws your world upside down, it was so good of Andy to help me sort my claim out! It went very smoothly & very quickly! Really happy with the service!

Called the company because I have not got anywhere with my claim for damage to my vehicle . Was told I had a wrong number very rudely and it was not something they could deal with as the accident was last year . Guy was very rude in his manner so think about it before you call . Also I have proof by way of dashcam footage etc .

Great service from the motor claims line team. Every person I spoke to was kind, respectful and very helpful. They explained the steps and made the process so seamless.
They were very easy to get a hold of and made extra effort to keep me updated.
Would definitely use this service again if I’m ever in such a position.

First time in 60 years of motoring I had to make a claim. Not knowing what to do I thought I'd give Motor Claims Line a try. Best decision I made. A courtesy car was sorted out and my car picked up the day I reported it. The assessor wrote the car off and the payment was in my account within 2 weeks. I also can keep the courtesy car for 7 days after I got the money. Faultless service.

Was involved in a motorcycle accident with a private taxi who did a hit and run after the accident. All footage was recorded. I approach MotorClaimsOnline who claim they can help all claims including motorcycle claims. Been riding for 21 years with zero claims against me. Having submitted all my video evidence they refused to help and even had to audacity to say they will not help me as I was at fault. Yet they advertise on their website they deal with both non-fault and at fault drivers.

I was also prepared to send police evidence from traffic collision supporting my theory that I was not at fault, and ignored all my messages.

According to their feedback they claim I was at fault, yet I have evidence saying otherwise. Today, I just received confirmation from my insurer that I was 100% not at fault and will be paid out in full for the repairs. I have also spoken to Met Police who also confirmed the company never approached them to verify the evidence. A decent insurance company would a good understanding of the highway code to determine fault. Sadly, MotorClaimsLine is not one of them as physical evidence says otherwise.

I have read some of the reviews in more detail. Lots of things just don't add up which leads me to believe the company is a solicitor company disguised as a motor claims company. Their real company called CC Response NW Ltd is also disguised as number of other companies touting for business.

Looking at the reviews it would appear this is more of an opportunistic company who will only go with winnable claims. However, having further examined their page most of the reviews appear to have been written by new account holders with only 1-2 reviews under their name, which leads me to think they were written by fake inactive account holders.

First time I have contacted Motor Claims for my claim.The whole team were very helpful and professional. They have settled my claim very quickly. I will gladly recommend them to anyone.

Call handling and rapid response and customer service care over all brilliant

Very reliable service. I had my damage fixed to perfection and the team were really accommodating throughout the whole process.

Highly recommend Motor claims line!
Natasha dealt with my claim and was extremely helpful and understanding. I’ve never had an accident with a vehicle before, so had no idea what the process was going to be. But I was told a detailed step by step process from beginning to end. Any questions I had were answered straight away. I will 100% be recommending Motor claims line! Thank you all!

Really helpful and fast to respond! Couldn’t fault them.

My car was hit by the local recycling truck, after 5 weeks of trying to get hold of their insurance company with no luck, I checked on line and found motor claims line, made the call and spoke with Natasha, my problem was handled quickly and efficiently, I’m not sure where I would have been without Natasha and the team there, they were superb from beginning to end, highly recommend them.

They was quick and very helpful with all the steps that i needed to do and kept me updated in the process. Very happy with the everyone ive spoken to.

Somebody hit my car and as I was only third party, fire and theft, my insurance company weren't very helpful. Someone suggested motor claims line and although it's been a stressful couple of weeks, Andy and the team have been great.
All my questions have been answered in a way I understand and I've been happy with the result.

Natasha
a super star lady She's so helpful. She help me SO much!!
thank you so much Natasha
for your kindness and patient
sandra

My claim CC/19248 was dealt with fast and effectively. Since the day of my accident I have been in a courtesy car even before my car got taken in and I have experience being totally comfortable at all times. Natasha, contacted me and was very willing to help and support me every step of the way. I am very grateful for everything and the company lived up to every expectation and more. Thanks again to the team and I will definitely be recommending your services to my family and friends.

After my car was involved in an accident that wasn't my fault I was so stressed and didn't know what to do. Thankfully Andy at Motor Claims was there to give me advice and help every step of the way. The whole team made the process so easy and calmed me down a lot! They were very efficient in dealing with my claim and got me exactly the outcome I was hoping for. Can't recommend them enough!

Motor Claims have been very communicative, helpful and handy. My 5 star goes to Natasha for her positve energy handling my case. Thank you

Thank you so much to Natasha for helping me. I had my first ever accident which was non fault, I had no idea what to do. She was so quick in organising and getting everything sorted for me. She talked me through everything that was going to happen! Hopefully I don’t have to do this again but if I do I know where I’ll be going and who to ask for. Thank you so much.

Andy and the team were fantastic after an accident that wasn't my fault. They sorted out a hire car and dealt with the 3rd party insurance as they refused to accept liability. Would definitely recommend Motor Claims Line to anyone after an accident. Thanks Andy and the team.