Motorpoint - Ipswich Avis 

Brought a LEVC van from Motorpoint around 2 years ago when buying i was told the van was due a service and to contact them when its convenient for me to get it serviced not before a specific date.

Got in contact and had the van services at through Motorpoint Ipswich at a local garage.

After a 18months ownership I had a massive issue with the van and the work needed to be done under warranty.

When the warranty claim was out though it was declined due to the service history not being intact and done within a specified time frame!

Do due to the lack of knowledge or the sales man I’ve now got a £5000 bill that will need paying if I go ahead and pay myself but this work should of been done under the warranty these can come with 5 year warranty! Which was void after the service wasn’t done before a specific date!

I’ve been in talks and emails with Motorpoint for over 2months now! Not getting anywhere trying to blame me for the warranty not being intact!

In this time I’ve had to pay over £1000 to hire a van and I’ve eventually had to buy a new van due to this becoming to much of monthly payments!

Im now potentially going to be out of pocket over £6000 due to no fault of my own!

The LEVC now sits abandoned in the LEVC service garage around £10-£14000 sitting there!

This is very disappointing and frustrating as I was hoping to keep the van for another year and still have warranty intact for the next owner!

I spent days fully insulating the van and keeping it in top condition but now it just sits rotting and covered in cobwebs!

Hopefully this review will shed some light one how servicing a vehicle at the correct times with the correct items being serivced can effect your warranty!

Not impressed and mentally drained by this whole scenario!

Every step of the way was excellent with sales person answering all questions I asked. i would recommend my friend's to buy a vehicle from motorpoint.

Customer service is very good staff were so helpful and patient with client.
I will be happy to recommend more people for motorpoint Ipswich .
Nice team !!

Service provided by the Ipswich Branch was generally very good and friendly . Purchase was marred by the car being advertised on the web, with photographs of the dash, at 3,500 miles when in reality it was 7,500. The mileage discrepancy was no fault of the Ipswich Branch

Made buying a car really easy. Any issues or concerns were answered and dealt with straight away.

I am not good with cars or technology. Indeed I’m not at all interested in either which is why I was accompanied by someone who was.
Nevertheless Declan addressed himself to me and was very patient not getting exasperated by my ignorance.
Also when I panicked about the vast number of emails sent he calmly dealt with them all.

Excellent sales service , not pushy, not rushed plenty of opportunity to try without being hurried. Price was good too and very competitive. Trade in value was fair too.

Cameron at the Ipswich branch was brilliant. Myself and another family were both interested in purchasing a car, he was patient, informative and quick to respond. I had a few issues but they were all dealt with promptly and I am appreciative of the gestures of good will I received.

Ipswich depot, the customer service waas amazing, all staff very helpful and made the process very enjoyable

Helpful and attentive support with choice of vehicle and explanation.
Collection and after sales info at collection was good too. Helpful staff.

I was looking for a car and called into Motorpoint just to see what they had a sales man came out and pointed me in the right direction this was no pressure sale l was very impressed and ended up picking up my new car a week later very good service 5star

all the staff at ipswich were really helpful and made my car purchase as easy as possible.

The representative (Zac)
who dealt with us was friendly, helpful and did an excellent job. Though clearly having to deal with others he did so professionally and we never felt we were not being his focus.
However an earlier phone conversation about a test drive was a much less positive experience ( not with Zac)

Having decided it was time to buy a car I visited Motorpoint for the first time, throughout the process the staff were helpful and made sure that my requirements were met. I did not feel that I was under any pressure to buy. After chosing what make and model of vehicle I wanted and after test driving models at the Ipswich showroom the arrangement to have another spec of the car delivered to Ipswich, where after a test drive it I decided it was the vehicle I wanted. The process for the sale and to arrange collection and payment were hassel free . I would definately use them again in the future.

Impressive and quick from Motorpoint Ipswich. Really lovely people who helped me find the right car for me whilst understanding my budget restrictions. Was quick and painless.

Professional team at Ipswich

Everything , from start to finish excellant service throughout . Must give a shout out to Tom ,Sheri and Declan who were exceptional .
WELL DONE at the Ipswich branch

Friendly service and good vehicles
One downside was a lack of communication which left me chasing up progress.

Very helpful, took time to explain every step, very polite and accommodating, thank you so much I’m very satisfied and happy with the help-service given