Motorpoint - Newport Avis 

We had great service off Owain and his colleague.

The booking process was very straight forward and the staff were patient and friendly. I would thoroughly recommend Motorpoint for buying a car.

Chris Kettle was absolutely excellent in helping me buy my car. He was really frienfly and very knowledgeable, and made the whole process very easy.

The staff were very knowledgable,helpful and professional,pleased with service received from Jon Richards and Cory Harris at Newport branch

The experience from start to finish with marc williams in newport was brill he could not do enough for us and explained everthing

Great service. No overselling.

Very efficient and professional

Really easy to purchase a car from Motorpoint Newport, All the team was excellent! Not pushy in anyway. Very pleased with the whole experience so much so we've bought 2 cars this year from them. A+++

Had a great experience buying my new car. Sam weaver from the newport store went above and beyond to help make this easy and smooth. I had such a great experience and I was taken care of by the team. Wonderful day.

Everything was straightforward. Staff friendly.

Great customer service from the start. Staff were friendly and helpful but not at all pushy. We were offered hot drinks in their cafe and given plenty to check the car and decide if we wanted to go ahead. The vehicle was immaculate and had been valeted to a very high standard. Would definitely recommend.

Huge array of cars with all types available.
The personal service we received from Marc Williams was second to none.

Great service overall

Great experience, went smoothly as it should when you buy a hire purchasing.

Very friendly staff, we had Tom he was great couldnt do enough for us. He brought all the cars around we wanted to see since all the ones I wanted to see were out back! (Typical) 😅 thank you for the fantastic car

Tyler was really helpful and walked me through the process really well massive shoutout to him he is an amazing employee.

Very good from start to finish, good staff and the right prices and part exchange

The sales people were very helpful without being over exuberant .

Great service from Mike, but let down by the cleaning department

I had a good experience from start to finish with Mike. He could tell I didn’t want to be bothered while looking around, so he gave me the space I needed and left me to it. When I needed help, I knew where to find him. I pointed out something I wanted putting right, and it was sorted without any fuss.

Mike also called me the following day to arrange a test drive. Throughout the whole experience, he was professional, approachable and, most importantly, there was absolutely no pressure to buy. It made the whole process much more comfortable.

The only real criticism I have is the standard of cleaning and preparation before the car goes onto the sales floor. Unfortunately, it was well below what I would expect and is something the dealership really needs to look at.

The only reason I haven’t marked my overall experience down more is because of Mike’s excellent customer service and professional manner.

Mike: 10/10 – Professional, helpful and no pressure.

Cleaning department: 3/10 – A standard that needs serious improvement.

Overall, a big thank you to Mike for making the buying experience a positive one. The preparation of the vehicles just needs to match the standard of customer service he provides.

I went down to Newport Motorpoint only just to look but not buy from there, just get a idea which make and model to look at, having already been to 2 other car dealerships which nobody came to us to check if we wanted anymore information I headed down to Motorpoint only to look and see what I could find, we looked at a few but was a little disappointed with what I had in mind,
When checking a few cars out it was Joel giving out the keys to the vehicles. We were chatting about a few things, when we spotted a yellow Peugeot 208 it really stood out, having checked it out only to discover it was a diesel which unfortunately wouldn’t suit me, having again chattering with Joel who was extremely helpful, told me that was one in another branch he could shipped down to Newport but he told me it was a different yellow, having gone to his desk I said what other colours have you got, there he found my car a blue Peugeot 208. Even that day I took it for a test drive it was a car that I wasn’t looking at, there was no pressure from Joel at all, the following day I messaged him I was interested in the car, I was in work until 6 but Joel told me previously that he to finish at 6, after a email from Joel to say that he would wait for me, when turning up he was there, again no pressure from him I sat back in the car checking it out again, chatting with Joel about a few things and guiding it through with me, I am very fussy, I made the purchase that evening, again no pressure from Joel. I felt at ease, he guided me through everything I needed to know, from booking in my collection time, adding my car tax, going through the part exchange process, to the financial planning, Joel’s customer service was second to none he is a asset to Newport Motorpoint, I would highly recommend Joel. Also with the after care he said if I need anything to drop him a e mail. Highly recommended Joel,