Motorpoint - Newport Avis 

There was no hard sell. We were able to browse at our leisure and use our mobile to scan the qr code for all the details. The salesman was helpful and after a test drive, he guided us through the process. We had an issue with the air conditioning but it was resolved immediately. Cannot fault the customer service.

Pleasant staff
No pressure talks
Able to leisurely walk around
Plenty of choice
Calm environment with free tea and coffee

When we first visited motorpoint to view vehicles we were asked if we needed any help which we declined. There were no sales people trying to or influence use. We were left to our own devices too view vehicles in our own time. When we found vehicles we wanted to test drive they were bought out to us with no issues at all. Over all good experience highly recommended.

Always friendly and helpful staff. Bought a few cars from the Newport branch over the years. Would happily return next time too!

The welcome and friendly staff and selection of cars with the expert knowledge of the details behind each car

Good service over all.

Experience was great to be fair.
Very cool sales people. Not pushy. Found the perfect car.

The guys and girls at Newport were great from the moment we walked in we were greeted and told how things work there. We got given a price sheet and was left alone to look around no pushy salesman on our every move as I don’t like that I’ve walked away from places like that before so this was great. After looking at many cars we found the one we wanted and we sat down with Ben and he went over all our options and a test drive again hassle free. I found the same spec car elsewhere for less and told Ben and also sent he the link so he could show his manager to see what they could do when we were out on the test drive. When we returned Ben told us they are able to price match the car I found for less so we agreed the sale and paid a deposit and arranged to collect the next day. On collection day again the team were fantastic told them I was here to collect they gave us the keys and pointed us in the direction of the collection area and told us to have a look around and make sure we are happy. We found the car had a good look over this time and being in the day there was better light that’s when I noticed one wheel was darker than the others and it stood out in the light. When back in mentioned what I had found and on hand over we had the pleasure of dealing with John. John came out had a look and agreed it was darker and said this should have been spotted and apologised and took us inside showed us the coffee area where were waited to see what John could do. Unfortunately being a Saturday there was nothing they could do on the day but will have it all sorted the following Monday but we couldn’t make the Monday so agreed to collect on the Thursday so we went home disappointed as you do but can’t fault the team again helpful and understanding from day one. Collection day came and the same process we had a look over the car and it was all sorted we were happy and when back to finish the sale and Josh was on handover and was great, sat us down got us drink and then explained our options again. For the hassle on the first collection day John mentioned a car care pack and fuel money my wife told this to Josh but said we don’t want this we wanted car mats and so told Josh the ones she wanted and Josh and team Motorpoint for the hassle and inconvenience and a goodwill gesture sorted the mats she wanted….. absolutely fantastic customer service. It’s not about getting the mats it’s the whole experience and listening to the customer we didn’t want this and that we wanted something else and they did what they could. From day one we had the pleasure of dealing with a great team at Motorpoint Newport and if it’s wasn’t for Ben,John and Josh with their professionalism and dedication in their customer service we may not have brought the car we wanted so thank to everyone but specially Ben,John and Josh!!

I’m very disappointed with my experience with Motorpoint.

On 2 August, Motorpoint physically inspected my car and gave me a £6,300 part-exchange valuation. During the inspection, they identified a warning light/issue and told me to have it repaired and bring the car back within approximately two weeks.

I followed their advice, paid to have the issue repaired, and returned as instructed. I had also paid £200 to reserve the vehicle I wanted to purchase, based on the valuation and information I had been given.

When I returned, I was told that my car needed to be valued again and that the new valuation could be around £6,000 instead of £6,300.

My main concern is that I was not told beforehand that, after following their advice and paying for the repair, my valuation could be reduced. If I had known this, I could have made a different decision before spending money on the repair and paying the £200 booking fee.

I have asked Motorpoint management to explain why the valuation has changed and why I was not made aware of this possibility beforehand.

I hope Motorpoint will review the situation fairly and take responsibility for the advice I was given.

The process was smooth and easy from start to finish. Our Sales Rep, Michael Crouch was amazing. He explained everything very clearly and had time to answer any questions, no matter how small, that we had.

Prompt and efficient service. Very friendly staff on hand to provide accurate information. This was a positive experience from sale to collection. 5 Stars!

No pressure sale. Sam who dealt with me was very helpful assisting with my questions

I wasn’t pressured to buy. The buying process was very easy. The staff were very knowledgeable and friendly.

excellent customer service

Michael C was great! Went through everything with me carefully and made sure I was happy with the car helped with any questions I had and gave me the best options! Sales team weren’t pushy and didn’t approach as soon as you walked in which was great they let you do your thing and helped when needed!!! 10/10 customers service!!!

Good prices and a good selection the person I felt with was very helpful even though me had been in post 2months

Great experience at Motorpoint

The staff were very keen to help in ensuring a smooth service during the vehicle’s exchange.