Motorpoint - Newport Avis 1 486

This was our first experience of Motorpoint and it was great. From help finding the right car, arranging finance, and the final handover the whole experience was seamless.
It was also a pleasure dealing with Lauren who for a young lady was very knowledgeable, and made us feel at ease.

Rhys made the experience very easy and enjoyable. Great service!

Went to the Newport centre Wales for about 12noon and they took away my car. After about 20 mins the gay came back and said the online valuation is correct and if you agree the money will be in the bank in just a few minutes. That was Friday and now its Tuesday and still no money despite a phone call, an app chat and 2 emails to Lewis the assistant manager. Feeling very ignored and worried its a 15k car and I need the cash.

I messaged through the website to book a test drive and was contacted by Owen who arranged a test drive at a time that was suitable for me. I contacted him again to change the time which was not a problem and the car was ready to test drive when I arrived. There was no pressure to buy the car and Owen was on hand to answer any questions my husband and I had. I was part exchanging my car and that went as smoothly as purchasing my new car. Excellent service from start to finish.

Helpful staff ensured a pleasant shopping experience

Friendly staff,good prices and good part exchange.

The initial contact was at times frustrating, dealing with different people.
Trying to move a vehicle was fairly easy when I asked if motorpoint wanted to sell the car.
The actual collection of the car in time allocation needs to be longer.
I spent the following three days on Utube finding things out that should have been explained at the dealership.

Chose a car on the day and picked it up a 2 days later
Excellent advice and excellent service
Thank you motorpoint

Bought a BMW 1 series earlier from Motorpoint from Edwin Ricci, a first class salesman who was a pleasure to deal with. The process was very quick and easy . His manager was also fantastic resolving a minor issue for me, no thanks to customer service!.

Many thanks Edwin and please also pass on my gratitude to your boss.

Excellent customer service from Chris Kettle. Very helpful and friendly

Great experience. My second car through Motorpoint very smooth and easy service. Thank you 😊

Marc Williams was excellent. He was so helpful and down to earth. Made the whole process enjoyable. I had already been into store twice before and the previous sales man didn't seem interested so I was glad when I returned a 3rd time that I met Marc. Top Sales man.

The salesmen were very friendly and did not pressure us at all .

Very patient, showed us many lovely cars. Cory was wonderful. A very pleasant and knowledgeable young man.
Edwin was very professional, patient and accommodating.

Very helpful staff especially Mike Couch. Talked me through everything when buying my car. Great service. 😍

very quick in managing things; however, need to spend more time to brief people about the car and its specs, options around their budget, buying process, any potential offers, price matching, etc.

Very friendly answered all my questions and was hassle free a quick turn around

Very recent purchase of Toyota Aygo from Newport branch. Can't fault the customer service. However, I wish more questioning could have been done on my needs to better understand the pupose of the purchase and suitable vehicle.

Warm welcome

Great experience actually purchasing the car and the salesman was great and helpful.

Since pick up day it went downhill. Booked a collection appointment and was left waiting for 45 minutes in the waiting area, even when we asked staff what the delay was we were told "we'll find someone to help now" with no avail. In the end another staff member felt sorry for us and sorted the collection out themselves.

Found a fault with the air con within the same week was told to take it to Kwik fit for a regas and Motorpoint will cover this. Kwikfit confirmed aircon leak.

Reported it back to Motorpoint and was told it has to go back to the manufacturer as covered by warranty. Had to take time off work as the manufacturer could only do day time appointments.

In our opinion, we bought a faulty product and Motorpoint should have taken ownership and fixed the issue. If it needed to go back to manufacturer this should have been something for Motorpoint to sort. Would not buy a car from them again, as once we had the car we were fobbed off to the manufacturer. If we bought a faulty appliance from another store, they would have taken ownership of the issue and not shipped us about to other garages!