Motorpoint - Widnes Avis 

Happy with my car and the service I received.

Fantastic experience buying my car at motorpoint. Was met by Jamie on the way in, given keys to what I was interested in and left to browse with no pressure to buy. Can't fault the company or Jamie in any way it was a faultless experience, quick and easy.

My experience of buying a car from motorpoint was great from start to finish Daniel our sales person was very professional and explained everything from start to finish. I came to pick up the car and saw Rachael who took us for a test drive which was very helpul as i had not drove an automatic car before she explained everything to me regarding the car. Daniel and Rachael had great customer service skills and would recomnend Motorpoint

Charles in Derby was excellent He informed me of what was happening healers answered my calls or returned them if he missed one
There were two seperate issues with the car but each time the staff took time to locate the issue znd booked it in to be repaired They accepted my decision to Leave the car there until it was sorted They never tried to push me into doing something I didn’t want to do staff were always polite and friendly

Staff were more than helpful, I went to the Burnley store but couldn’t find what I was looking for, Ash helped me find one at the Widnes store so I drove to there and came away with my car same day , Nissan Juke and I love it . Some hot weather has just arrived and I’ve noticed the air con isn’t working, so I rang and told them and it’s booked in for Monday , great customer service .

Excellent experience from staff Daniel
Was very knowledgeable about the mg
I purchased had to come from another location
He kept me informed till the car arrived
And a mention to lewis went through all the paperwork details
I am very pleased with the car
Thank tou motorpoint widnes

No one was pushy, all very calm and people on hand if we needed them. The whole experience from a great drive to purchasing the car was excellent. The car was in excellent condition also. Would recommend. Not like other garages where they don't leave you alone! The 3 members of staff we spoke to were all really helpful

The Motorpoint staff were all very helpful and efficient. We drove away with a car on the same day and only waited 90mins while they prepped it. A big thank you to Matthew and Abby!

Overall buying process worked well.
However I went through the process of ordering and paying for a dash cam for the new car.
After about 4 days awaiting to know how to proceed with the fitting etc. I rang customer service, who promptly responded with the contact details. Arrangements and appointment made. The dash cam fitter turned up 4 days later. He asked me for the for dash cams. I told him I had not been given a dash cam. Now 10 days into my car and dash cam purchase. I now need to get hold of customers service.

Professional and efficient, very happy with the service I received.

All staff were excellent and extremely helpful - the process of buying was very quick. The only downside was the standard of valeting which was poor. I recommend the valeting company currently used be changed.

Luke was very friendly & helpful although not pushy.
Only issue I have had has been some confusion over supply of dash cameras, but hoping this is being dealt with following an email.

Polite and professional staff. Able to walk around the site without any hassle but they were available if you had questions. We were able to test drive the car we were interested in and the handover process on collection day went smoothly. I would recommend Motorpoint to anyone.

Good quick responce on arrival by sales staff

After being messed around by Carwow, I tried Motorpoint instead. They paid exactly what the instant valuation said with no messing around, and the staff instore were very helpful and advised me how to get the maximum price possible.

Enquired about a vehicle last night whilst at work response was instant so well done for that here’s where it goes down hill-I asked about number of owners and service history only to be bombarded with texts and emails to try and get me to reserve the car.i replied several times asking the same two questions and got ignored everytime they were only bothered about me reserving the car,Motor point why would I reserve a car that your either reluctant to tell me or don’t know the details I’m asking for?then to top it off I was asked what time I’d like to be contacted today I said afternoon as I work nights my phone went off at 8 this morning I perhaps wouldn’t of minded if it was to answer my questions but again it was just to see if I would reserve,absolutely ridiculous

A word of caution for all those people who are thinking of selling their car to Motorpoint.

I recently sold my late fathers car to Motorpoint. I completed the online valuation and was given a price of £33,147 which I was happy with so I made an appointment to handover the car.

When I arrived amongst other things I was asked to provide the service history. I called Mercedes and they provided that.

The sales executive said it did not have a full service history, and the last service was done late and the next service was overdue, therefore they had to reduce the offer down by £1,400.

When I explained that the services had followed the Mercedes-Benz Maintenance Management Digital Extra schedule, he argued that this was not to be relied upon and became quite belligerent.

The facts are the 1st service was done 14 days early as per the service record and the 2nd service was not due for 56 days at the time.

Today I received an email form Mercedes stating the car was due for a service in 4 weeks time. As far as Mercedes are concerned the next service was NOT overdue. So am I to believe Motorpoint or Mercedes with regards to the service schedule? I think we all know the answer.

At best this came about due to ignorance and poor training of staff, at worst it was down to sharp practices by Motorpoint

I have dealt with Motorpoint over half a dozen times over the years, this will be the last time I do so.

This is a fair and accurate review of Motorpoint Widnes,

Everything for made easy and straight forward as travelling from out of town from initial phone query to veiwing and buying/part exchange