Motor Trade Logistics Avis 

Jack was fabulous - rang the night before with an ETA as promised, arrived punctually and was professional, friendly, approachable and helpful with the sale. Helped us complete the V5C piece online with DVLA and was reassuring throughout. Thank you Jack

Our vehicle was collected by Matty, following selling our vehicle with motorway. Matty kept in contact with us, great communication, very professional and friendly. Punctual and helpful with the sale.
Pleasure to deal with.

I needed to move 4 vehicles, making the booking was easy and staff were very helpful. The drivers were all very polite helpful.

Craig came to collect our car today his communication was very professional he made us feel at ease with the whole process very polite from start to finish made sure I was happy with everything even help with the dvla reporting I had sold the car
Frank Bryan

Fantastic service from start to finish. Craig G kept us upto date with regular updates and really put us at ease. Easy hassle free service and a genuinely decent guy.

Great experience with car pick. Criag couldn't be more helpful and assisted me at all points of the sale. Genuine 5 star experience

Great customer service.
Good communication from beginning to end.
I was continually updated as to when my car would be collected, after auction price agreed on Friday.
Craig arrived on time & in full uniform so was easy to recognise when collected from the station.
He was very knowledgeable so Inspection & all finalities done swiftly which made the whole experience pain free.
Lovely guy.

I spoke to Zubair on the phone. Who was extremely courteous and polite. I had a dilemma and needed a quick collection. He did everything he could to get that arranged for me, swiftly and promptly. Made my day. Thank you very much for all your help.

Great experience, car collected by John. What a lovely chap, professional and friendly. Can’t recommend highly enough, thank you.

Sold my car today and was collected by Motor Trade Logistics fantastic service I would like to say Thank you to Graig who collected the car really polite professional ensured the handover was completed also kept me updated the whole time. Thank you

Khayaam picked my car up today from Barry, South Wales for a Motorway sale, all I can say is what a lovely gentleman, professional and kind. Transaction went so smoothly, thank you both Motor Trade Logistics and Khayaam

They went above and beyond to return a personal item that I left in the car. Much appreciated.

They were collecting for webuyprestigecar. Khalifa collected. Credit to them. Made the handover process easy. He is even returning an item I left in the car. Star.

Excellent communication and on time even with some difficulties getting to where I live, Zubair was polite, courteous and very profesional, first class service.

Ian, Northumberland

Motor Trade Logistics and Motorway: Reliable Service, But Watch Out for Dealer Tactics.

Motor Trade Logistics and Motorway have both proven to be reliable companies that offer good customer service.
The person who came out to do the appraisal was professional, polite, and respectful.
Motorway arranged the collection of my car, which was sold to a dealer called FRF Motors, based in Wales. The process from start to finish was smooth, and I was kept well informed throughout by both companies.

Now, about the dealer and their tactics (I’ve left a similar review on Motorway to help spread awareness):
The car was valued at a competitive price, which I verified using platforms like Autotrader and Carwow. Using the app on my phone, I uploaded all the necessary photos and documents. FRF Motors arranged for Motor Trade Logistics to collect the car. The person who came was polite and communicated well. Although there was a connection issue with the Motorway app on his phone, he managed to complete the appraisal.

The Dealer Experience: Disappointing

Unfortunately, the dealer used the same old tactics to knock the price down. They tried to find faults that, when they resell the car from their forecourt, will suddenly become “acceptable for its age.” Their approach is to place a higher bid and then, on the day of collection, attempt to reduce the price. That’s exactly what happened to me.

Apparently, there was a stone chip that wasn’t flagged in the MOT and wasn’t mentioned when I bought the car a few months ago from a main dealer. To be fair, I didn’t disclose it either, as I only noticed it during the appraisal obviously my fault. Still, it’s a 2017 plate, not a pristine car, so a stone chip shouldn’t be a big deal. I had taken half a day off work and didn’t want to waste more time. The dealer knocked off £150. All that fuss just to shave off £150. Their behaviour was rude, aggressive, and even included threats to cancel the sale if I didn’t accept the final offer.

Final Thoughts
Despite the dealer experience, I’m still satisfied with Motor Trade and Motorway. It’s not really their fault. My advice is to upload clear photos of any damage you can spot. I missed two minor issues, and they used that to reduce the price. But honestly, I’m convinced that no matter how many photos you upload, they will still try to knock something off even if it’s just £100. Maybe they get a thrill or sense of achievement from it. It’s typical car dealer behaviour, and sadly, they’ve earned their bad reputation for a reason.

MTL were the company , designated to pick up my car after selling to a dealer , they kept me well informed of the date of collection , and updated throughout the actual day . The pickup driver was Wayne who was very professional and , extremely knowledgeable , ,but importantly a really friendly charismatic chap , who talked me through the car examination process before completion . Would definitely recommend this company .

Steven came down to me. I had adequate notice he was coming to inspect the vehicle. He is well spoken, talked me through the process inspected the car and once he was happy and all the paperwork was done he was gone.

The chap from MTL arrived on time after prior call.
He was very thorough in examination of exterior and interior. He suggested I ride with him for test drive which I did.
After he spoke to buyer I received payment into my designated bank account.
I would certainly recommend MTL.

Ousegun Fagbemi very informative excellent customer service pleasure to speak to, time keeping was excellent kept me up-to-date with the whole inspection

Paul was very friendly and approachable from the beginning, he was able to answer any questions I had. He was very understanding and I felt there was no pressure. Would highly recommend using Paul, I will definitely be using him again in future if needed. Thanks again Paul.