Transparent International Movers Avis 

Overpriced and nothing but shiny sales nonsense. They sub-contract everything out to companies that do not care about your goods. We had stuff stolen and damaged and they couldnt care less. They charged for a full container and when our goods arrived it took up less than 50%. Use someone else please as using Transparent for our move to the UK was the worst decision we have made.

The team was super helpful, and they really helped me understand everything in easily. Would definitely recommend to others.

Do NOT Trust Transparent International

This company is a complete disaster. It’s been over 23 weeks, and I still don’t have my belongings. They ignored my request to return my items after massive delays, shipped everything without my approval, and have completely ghosted me! No tracking info, no updates, and no response to my emails or calls.

Months later, I’ve had ZERO resolution, no refund, and no compensation. Their customer service is non-existent, and their handling of my shipment from NY to Geneva is a nightmare. Avoid Transparent International at all costs!

We recently moved to the US and contracted AGS as our shipping firm from our departing country. AGS partnered with Transparent International here in New York to transfer our belongings upon arrival here in the US to our house. We contacted Transparent International several times to request information, follow-up and try to arrange delivery of our belongings. We submitted to them all complete and approved documentation 23 days ago. The firm proposed and then repeatedly cancelled delivery of our belongings at short notice over this period - on three separate occasions (13, 20 and 24 September). On each occasion we tried to take time off work and arrange childcare - even paying for childcare - to ensure we could receive our belongings. After many calls and emails, Transparent International has finally agreed to delivery our belongings tomorrow, Tuesday October 1 2024. However, within a short time of agreeing delivery, Transparent International sent us an invoice for over 2000 USD of (non-itemised) demurrage costs incurred during the period that they had repeatedly failed to deliver our belongings. Today, they have sent a follow-up email stating that they will only deliver our belongings tomorrow on the basis that we pay the demurrage costs that they incurred through their delays and repeated failures to deliver. We have attempted to address this issue through our original contracted shipping agent - AGS. AGS reviewed the situation, suggested that we are not liable for the demurrage costs and has sought clarification from Transparent International, which remains unconfirmed. These belongings are clothes, furniture and basic household goods for our family with four young children. It is shameful and disappointing to see this level of unprofessionalism and poor business practice here in the US.

I definitely trust them to do my move in the future. Coordinators are really good, and the sales team is really responsive. I would use them any day of the week!

Great and very nice staff! Made my moving process fast and easy I would highly recommend.

Friendly movers and great service. They were careful with my items and went above and beyond.

My mom recently moved from California to the Philippines to retire, and she had collected many fragile items over the years from places like TJMaxx and thrift stores. We needed a reliable moving company to take care of her belongings. After some research, I found Transparent International Movers.

We were really impressed with their service. They handled all the paperwork, making everything easy for us. They provided great advice and were very patient with my elderly mom throughout the process.

I’m happy to report that all her items arrived in the Philippines in perfect condition—none were damaged. We’re very satisfied with their service and will happily recommend them to the Filipino community here in Southern California!

Honestly, I had hesitations about this company at first, but after some desperation and leap of faith, I have become a customer of theirs for life. Best shipping company I have ever used with completely reliable process.

First of let me start be saying thanks for all your help with my move! Huge shout out to the entire team, don’t know how I would have moved out of NYC w/o all your help. 10/10 would recommend.

Great Service

Everything was a smooth transaction. Whenever I had a question, the staff was quick to help me as well too. Highly recommend!

Do you research and don't use this company! I was never informed that Transparent would be using a separate company once my shipment was in Europe. The companies they outsource to are very lackluster and slow. It took 6 weeks beyond the move in date for me to receive my belongings after moving into my apartment. They were aware of my move in date several months prior to the date and my shipment was in Europe. There was a huge lack of communication on their part. I had multiple missing boxes as well as broken furniture and I received less than $300 in compensation.

Believe the reviews. I went with transparent due to the high pressure sales, that was my first mistake. Once they have your packages and money, you never hear back from them. After repeated calls and emails, I found out 6 weeks later my things have not even left the destination. What are they even doing?

Transparent is going to be my go to when I come back to the states. I moved a few times in the past, and honestly this was definitely one of the smoother operations that I’ve seen

It takes a lot to move overseas but I am glad that I found Transparent!

Transparent International really taught me a lot even though I was just someone who wanted to move some stuff over to Brazil! They were very nice and walked me through a lot

Transparent was a good moving company honestly. Worked with a few in the past, but they really steered me in the right direction. Really had a good time with their sales people - there was a little confusion with some of the paper work but it was on my end as things were a little hectic haha. Regardless - thanks Transparent!

The move was Incredibly smooth and they really helped me throughout the whole process. Lucas helped me out a lot since I didn’t know much of what was going on haha

Transparent international really did what they said they would, I am truly grateful for how seamless they made the whole process. I had been stressing the move over for weeks until they took the wheel and got me on the right track. Thank you!

Don’t' use this company! I contracted this “Transparent” company on April 2024. The sales person sounded very friendly, so I used them even though they were not the cheapest quote. I paid over $3800 (insurance not included) just hoping I can get quality services and was told there was no fees on the other end, but it turned out I had to pay over $200 extra “fee” when my stuff arrived the other end. First, the packing was not "professional" as they claimed, the packers were just two men showing up to move my boxes! It was miserable! I spoke to them endlessly before the pick-up day about the size of box for my bicycle, I want it to be professionally packed. On the day of moving, all they came up with was just one single layer of bubble wrap!!! They were not prepared at all and they don’t have bicycle boxes! No box, nothing for the few things I left for them to pack for me!! All they did was throwing a loose layer of bubble wrap!! They over-estimated the size of my moving and promised a refund of $294, but after I made the extra payment of +$200 on the receiving end, I sent them a number of email asking for the promised refund, their response has been “silence”...... Now that a couple of months has gone by, I no longer hope to have my money back. I am writing this to warn whoever is being tricked to use them. Don’t fool by the friendliness of the sales person, this is not an honest business!