Daniela helped me get my order straightened out and showed what great customer service is. She was very prompt, friendly and this kind of help ensures that I'll be a repeat customer whenever I need t... Voir plus
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I purchased some Mueller Keeps tools with the full belief according to their website that they were made in Germany. Out of the 4 Mueller Keeps tools only one of them indicated on the package and the... Voir plus
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These folks were awesome to deal with. I’m a HD mechanic by trade as well as a farmer, and I’m always hesitant to buy online from someone new. I’ve bought twice from them so far, and both times they’v... Voir plus
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I am happy that i was able to buy it at a great price but the backorder was very long. I am very pleased with the customer service. Daniela was able to answer all my questions and she is good at follo... Voir plus
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À propos de l'entreprise
- Magasin d'outillage
- Équipement de réparation automobile
- Fournisseur d'outils pneumatiques
- Fabricant d'outils
- Service de location d'outils
- Grossiste en outils
Écrit par l'entreprise
We are a fast-growing online tool store providing our customers with the highest value brands! 🛠 Online Tool Distributor 📦 Free & Fast Delivery 🇨🇦 Canadian Owned - The Mechanic's Toolbox™
Coordonnées de contact
8-211 Boul. Brien, J6A 0A4, Repentigny, Canada
- 1-800-905-0410
- support@mprtools.com
- mprtools.com
4,3
Excellent
33 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service!
Your agent Daniela Giraldo Calderón is an asset to your company. Her customer service is stellar.
There was a delivery issue all week (Tuesday thru Friday). Finally resolved and Daniela was friendly and professional over 4 days and several emails. I appreciate her work on my behalf.
25 novembre 2025
Avis spontané
Réponse : MPR Tools & Equipment
Thank you so much for your wonderful feedback! We’re thrilled to hear that Daniela provided you with exceptional support throughout the delivery issue.
We appreciate your patience over the past few days, and we’re glad everything was resolved. If you ever need anything else, we’re always here to help!
Thank you for choosing MPR Tools & Equipment. 💛🔧
Great customer service and friendly…
Great customer service and friendly staff at the montreal warehouse depot!
Really good prices and they are fast at resolving any issues with orders.
Highly recommended.
27 novembre 2025
Avis spontané
Réponse : MPR Tools & Equipment
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our Montreal warehouse depot. Providing excellent service and fast solutions is always our priority, and it's wonderful to know we met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future!
MPR Tools & Equipment
The absolute best way to get your…
The absolute best way to get your tools! They have tons of selection and delivery is fast!
17 novembre 2025
Avis spontané
Réponse : MPR Tools & Equipment
Thank you so much for your kind words!
We're thrilled to hear you're happy with our selection and fast delivery. MPR Tools & Equipment is always here to provide you with the best tools and service.
Best,
MPR Tools & Equipment
Quick and easy
14 novembre 2025
Avis spontané
Réponse : MPR Tools & Equipment
Dear Maggie,
Thank you so much for your support and positive comment!
Your appreciation means the world to us :)
Best,
MPR Tools & Equipment
Good Selection and Personable
Good selection, fast communication and shipping. Eager to answer questions and very helpful.
23 octobre 2025
Avis spontané
Réponse : MPR Tools & Equipment
Thank you so much for your kind words! 😊 We’re thrilled to hear you were happy with our selection, fast communication, and support. Our team always strives to provide helpful and prompt service. We appreciate your trust and look forward to serving you again soon!
- MPR Tools & Equipment
Front door staff girl was so sweet
Front door staff girl was so sweet. One of the two guys was also really helpful but the them who seemed to be the boss was super rude. I had a problem with my order. I just seemed to piss off that dude.
22 octobre 2025
Avis spontané
Réponse : MPR Tools & Equipment
Hi Maeli,
Thank you for sharing your feedback. We’re glad to hear that our front door staff and one of our team members were helpful — we’ll be sure to pass along your kind words. However, we’re very sorry to learn about your interaction with the other staff member. That’s not the level of respect or service we expect from our team.
We’re looking into this to ensure it doesn’t happen again. Please know that your experience matters to us, and we appreciate you taking the time to let us know so we can improve.
— The MPR Tools & Equipment Team
**What a Mess – Completely Unacceptable!**
Ordered "two tools", both supposed to arrive in "1–3 business days". Only one showed up — and it was the "wrong one entirely". The other didn’t even ship until I called to point out 'their' mistake.
Then came the real frustration: they "refused" to send the correct replacement until I returned the wrong tool first. Seriously? 'You send me the wrong product and I’m the one jumping through hoops to fix it?'
When I tried to cancel the whole order (because this delay completely wrecked my schedule with a client), they said they “couldn’t” cancel because the other item had 'just shipped'. Convenient timing, right? Now I’m waiting for a return label, sending the wrong tool back, and still have no working solution.
This entire process is a "total waste of time". You made the error — own it, fix it, and don’t make your customers pay for your incompetence. "Do better."
In the end, I'm still waiting over a week later when I finally had a chance to ship the incorrect tool back.
Customer service was very polite and helpful.
21 octobre 2025
Avis spontané
Réponse : MPR Tools & Equipment
Hi Noah,
We’re very sorry for the inconvenience caused by this mix-up. We understand how frustrating this situation has been, and we appreciate your patience. Our team is already in contact with you and will be resolving this matter very soon.
Thank you for bringing this to our attention — we’re committed to making things right and ensuring a smoother experience moving forward.
— The MPR Tools & Equipment Team
Réponse : MPR Tools & Equipment
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you’re happy with both the speed of our service and the quality of our products. Your support means a lot to our small business, and we look forward to serving you again soon!
I did not receive my material yet.
27 août 2025
Avis spontané
Réponse : MPR Tools & Equipment
Dear Customer,
I’m very sorry for the delay you’ve experienced. We haven’t been able to locate an order under your name yet, but I’ll investigate right away.
Could you please share:
- Order number (or marketplace order ID)
- Full name and email used at checkout
You can reply to this email or reach us at
support@mprtools.com
or +1 (800) 905-0410.
We’re eager to help and will prioritize your case as soon as we have these details.
Thank you for your patience.
Regards,
Suraj Deshmukh | Customer Happiness
MPR Tools & Equipment
Great service!!
20 août 2025
Avis spontané
Réponse : MPR Tools & Equipment
Thanks a ton! We’re thrilled to hear you’re pleased with our service—it means a lot to us!!
Very good except forbthe Aftership order tracking
Website was straight forward to use and item was shipped without issue. The only complaint is with the order tracking by Aftership. It should be just clicking a button to track the order but it makes you work for it.
14 août 2025
Avis spontané
Réponse : MPR Tools & Equipment
Thanks so much for sharing your experience! We’re happy the ordering and shipping went smoothly. We also hear you on the tracking process—our team is working to make it as simple as just one click.
Réponse : MPR Tools & Equipment
We really appreciate your feedback! Providing fast delivery with reliable tracking is our goal, and we’re thrilled we delivered that for you!
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