I have placed two orders with Mr. Snuff and they have come through with flying colors in both cases, artfully managing the difficult overseas shipping with seeming ease. Packaging has been super... Voir plus
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Lisez les avis des autres
I would give Mrsnuff and his team 10 stars if I could. Every order is packed with care and I have always had a good ordering experience on the website. I feel like Mrsnuff is always looking for new... Voir plus
Great Service, Great Selection, Great People, Great Products ! A+ 100% 10/10 !!! Well Done Mr. Snuff and Crew ! Problem is my Country's Government Duty Charges are like an Organized Crime S... Voir plus
L'entreprise a répondu
Bad packaging resulting in damaged in transit. I would have thought that paying £4.50p for Royal Mail 48 would have merited decent packaging. But all three tins of snuff were placed in a padded envelo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At MrSnuff.com, we are passionate about bringing you the finest premium snuffs, whether you're an experienced aficionado or just curious about this rich tradition. Our selection spans both traditional and contemporary snuffs from around the globe. Here's what makes us stand out: Exceptional Quality: We are committed to offering only the highest quality snuffs for a truly satisfying experience. Wide Variety: Discover our extensive catalog, featuring classic favorites, exciting new blends, and unique regional specialties. Commitment to Expertise: Our knowledgeable team is here to help you find the perfect snuff to match your tastes. Revamped Customer Service: We are rededicating to providing exceptional service and building lasting relationships with our customers. Whether you're a seasoned connoisseur or a curious newcomer, MrSnuff.com welcomes you to explore the world of snuff. Browse our collection, ignite your senses, and become part of our growing community.
Coordonnées de contact
Royaume-Uni
- mrsnuff.com
4,4
Excellent
200 avis
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Mostly I believe has been electronic…
Mostly I believe has been electronic check out system.i love the snuff and the company-and what products it offers.
26 août 2024
I ordered some snuff about a week ago
I ordered some snuff about a week ago, and just got it today. I'm more than satisfied! The price was great, shipment was relatively fast. Plus, I got a free can of snus!
Thank you!
19 août 2024
Avis spontané
Réponse de MrSnuff.com
Thank you so much for your kind words! We're thrilled to hear that you're more than satisfied with your order and that the pricing and shipping met your expectations. It’s great to know you enjoyed the free can of snus as well! We truly appreciate your business and look forward to serving you again soon.
Did say 1-2 weeks but got here quick…
Did say 1-2 weeks but got here quick glad I have it with me so
26 juillet 2024
Réponse de MrSnuff.com
Thank you for your feedback! We're glad to hear that your order arrived quicker than expected and that you're happy to have it with you. We appreciate your support and hope you enjoy your purchase
Mr.snuff.com exceded my expectations
Mr.snuff.com exceded my expectations. Ordered 2 Irish No.22 and also got a free can of Hit. Fast shipping to Califonia. Got another customer, will order again.Thank you.
25 juillet 2024
Réponse de MrSnuff.com
Thank you so much for your fantastic review! We're thrilled to hear that Mr. Snuff exceeded your expectations. We're especially happy you enjoyed the Irish No.22 (and the free sample of Hit!)
As a USA customer I am very satisfied
As a USA customer I am satisfied with the: shipment speed, the packaging, the product selection and product quality.
25 juillet 2024
Réponse de MrSnuff.com
We're delighted to hear that you're happy with your order! Providing excellent service to our US customers is essential to us. Your feedback on our shipment speed, packaging, product selection, and quality is invaluable. We'll continue to strive for excellence in all areas of our business. Thank you for choosing us!
Very Quick delivery
25 juillet 2024
Réponse de MrSnuff.com
Thank you for your kind words! We're glad to hear that your order arrived so quickly. Speedy delivery is important to us, and we’re happy we were able to meet your expectations.
Réponse de MrSnuff.com
We're so glad to hear that you appreciate our unique product selection! Providing our customers with hard-to-find items is a top priority for us. Thank you for your support from the USA!
Horse crap
Over a month and package hasnt shown up. Waited weeks and no email replies. Scummy, dishonest business
24 juin 2024
Avis spontané
Réponse de MrSnuff.com
We apologize and understand your frustration with the delay in receiving your order. If you can email us at support@mrsnuff.com with your order number, we will certainly look into this matter.
Réponse de MrSnuff.com
We're delighted to know that you enjoyed your shopping experience with us. Your feedback on our website, shipping speed, and product quality is much appreciated.
My "go-to" snuff supplier
I've been doing business with MrSnuff for almost two years now and my orders have always come in a timely manner. The orders are fulfilled correctly, with nothing missing or in error. Another great quality about MrSnuff is when I have inquired about something, the response is very prompt and helpful. The old website seemed to be more intuitive and was easier to navigate than the new one. I hope that an effort is made to improve on that soon. Also, it's with great disappointment that only occasionally, an item I'm wishing to purchase is sold out. I'm hoping that this can be improved on as well. The criticisms are minor and I struggled to come up with a few because overall, doing business with MrSnuff has been wonderful and it truly is great to be able to buy snuffs that aren't available in the U.S.
17 juillet 2024
Réponse de MrSnuff.com
Thank you for your detailed and constructive feedback. We appreciate your loyalty to MrSnuff over the past two years. Your satisfaction with our order fulfillment, shipping times, and customer service is very encouraging.
We understand your concerns about the new website and product availability. Your input is invaluable to us as we continually strive to improve our customer experience. We are actively working on enhancing the website's user-friendliness and are exploring ways to increase product availability.
Thank you again for your honest feedback. We value your business and look forward to serving you for many years to come.
Delivered ahead of schduled delivery to…
Delivered ahead of schduled delivery to U.S. Bonus points: 2 extra unordered containers of snuff added to delivery package. Not quite sure what the "extra" snuffs are, but gladly accepted!
17 juillet 2024
Réponse de MrSnuff.com
Wow, that's fantastic to hear! We're thrilled that your order arrived ahead of schedule and that you received two extra 'surprises' :)
It's always exciting to discover new snuffs.
Thank you for your kind words. We appreciate your business and hope you enjoyed your extra treats!
Years of outstanding service and many…
Years of outstanding service and many orders! They have never let me down and always provide prompt, friendly service. I have grown to really appreciate mrsnuff and enjoy their excellent staff as well. 5 stars.
24 juillet 2024
Avis spontané
Réponse de MrSnuff.com
We’re incredibly grateful for your loyalty and kind words. It's wonderful to know that we've consistently met your expectations over the years. Our team is dedicated to providing excellent service, and we're happy to hear that it shows. Thank you for being a valued customer!
Réponse de MrSnuff.com
We're thrilled to hear you're happy with our product selection and shipping speed! Our goal is to provide a wide range of options and quick delivery, so it's great to know we're on the right track. Thank you for your business!
Super quick transit to States!
Super quick transit to States!
Both orders so far processed very quickly!
17 juillet 2024
Réponse de MrSnuff.com
That's fantastic! We're happy to hear your orders were processed and shipped promptly. We appreciate your business and hope to continue providing excellent service.
Nailed it!!!
Great variety, priced right, got stateside in a timely manner, and received order 2 days earlier than expected. Tops all around!!!
16 juillet 2024
Réponse de MrSnuff.com
We're over the moon to hear such positive feedback! It's wonderful to know that our product selection, pricing, and shipping met your expectations. Receiving your order earlier than expected is an added bonus! Thanks for choosing Mr. Snuff.
I still enjoy getting a good product at…
I still enjoy getting a good product at a very, very good price that doesn’t happen nowadays very of
17 juillet 2024
Réponse de MrSnuff.com
We're so glad you appreciate the value we offer! Finding quality products at affordable prices can be a challenge these days, and we're committed to providing just that. Thank you for your continued support!
Réponse de MrSnuff.com
We appreciate your positive feedback. We're glad you're happy with our products and delivery times.
I’d give 0 starts if I could
I’d give 0 starts if I could, I had emailed 3 times within 11 days, no response. Then my order was cancelled. I asked why, still no response. These People are either understaffed or just lazy and unprofessional
23 mars 2024
Avis spontané
Réponse de MrSnuff.com
We apologize for the poor service you've experienced. Your feedback is important to us, and we understand your frustration with the lack of communication and order cancellation. This is not the standard of service we strive for, and we'll investigate this matter thoroughly.
Please email us: support@mrsnuff.com, provide your order number, and we will personally follow up with you to resolve this issue promptly.
Placed order never received product
Placed order. Received tracking. Nothing ever arrived. After multiple afftempts they finally responded saying it was "returned by customs". Then offered me my money back -shipping as in store credit. I will be fighting for my entire refund from them. Stay away
3 mars 2024
Avis spontané
Réponse de MrSnuff.com
Hi Taylor, We are sorry that you never received your order. We have recently taken over Mr Snuff and we have been working to improve the customer experience. Your order was returned by customs, we did email you about this twice and issued a store credit. You got back to us to say you did not want a store credit so we issued you with a full refund on the 24th March. Occasionally there are issues with shipping parcels containing tobacco products from overseas, this is something that is out of our control and we do our best to keep customers informed if this happens. We also re-ship once the parcels are returned to us at no cost to the customer. We hope in the future you will give us another chance.
Bogus tracking numbers says my goods…
Bogus tracking numbers says my goods were never posted. Stay away from these scammers, I am a South African on holiday
29 février 2024
Avis spontané
Réponse de MrSnuff.com
Hi, We are sorry you did not receive your order. We recently took over Mr Snuff and are looking to improve the customer experience. Your order was made on 27th Feb and dispatched on 28th Feb with a Deutsche post tracking number. You did reach out to us by email on the 4th March and we responded to you with an update on your order. The tracking shows the parcel was delivered on the 7th March. We hope you got it and it did not miss you with being on vacation.
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