Gone to Pot
Customer service was always poor. Now rock bottom.
Incapable of answering the question you ask. Only capable of answering the question they conjure for themselves. Of what use to anyone is that? This alone makes them, for all intents and purposes, un-usable. Why do they bother? Nor should you.
Inconsistent terms. Delivery/germination guaranteed it states here. But no, on another page it states they are not guaranteed. WTF?
They stubbornly, wilfully will only use Royal Mail. Supposedly tracked (yeah, right, hohoho) parcels disappear - with no explanation - from Royal Mail. What the Hell do MSNL and Royal Mail imagine 'tracked' means in the public's mind? 'Tracked' - in the ordinary meaning of the word - Royal Mail is NOT! They need to wake up to themselves and engage couriers like other, far more professional vendors do.
They need a taskmaster who'll crack a whip over them.
And, not uniquely, they've become quite expensive lately.
Combined with all the hassles, and much more niggardly T&C's, what was once reasonable value for money is now poor. Thumbs down!