Muddy Paws Pet Insurance Avis 51

After 11 years I had to claim on my pet insurance for my beautiful doggo due to a ruptured cranial crucial ligament and an operation required. It was extremely stressful on its own but the customer service received from Muddy Paws was fantastic. I couldnt have asked for nicer people to speak to. They went through everything with me and didnt seem annoyed at all my questions due to this being the first time having to go through something like this. Their professionalism really gave me some relief in a horrible situation. The only shame about the policy was for that specific ligament although very common it only covered a certain amount and not my full policy amount but I knew that when I signed up. With that though I am glad I chose Muddy Paws to insure my girl because I couldnt have asked for better service. Everything was so easy to deal with. Thankyou so much.

Quick and simple, no confusion or worries, just the excess to pay and my cat back to his normal shouty self

No issues receiving my money back. Paid the full amount with no hassle.

Brilliant company great customer service

Claim processed in 4 weeks and payment received within 48 hours of notification.

Real customer service team available on phone to help with claims or online form questions

Dealt with a claim compassionatly , any questions were mailed and answers acknowledged quickly. Pay out was quick and without problems

Having being informed of a serious issue with his eyes, our vets confidence, along with the Paragon Team, convinced us "ALL WILL BE GOOD" .
Following many visits to both establishments, they became very friendly and helpful in both decision making, and latterly, fulfilling their promises.
We now have a "happy dog" we can look forward to keeping for a long time without any concerns.

We have an ongoing claim for our dog including a referral to a specialist dermatologist, and muddy pas have been great so far.

My dog has had ongoing osteoarthritis issues and the lifetime policy has been excellent. Making a claim is a simple process. If you have any queries it is easy to speak to an actual person at the end on the phone.

Easy and limits and deductible amounts were clear.
No hassle

What an amazing experience I received. I only had to make one phone call and Muddy Paws sorted the rest. I would definitely recommend to anyone.

Been using muddypaws for 6 years for our large breed Newfoundland. Always quick and professional. Would recommend to anyone.

Insurance claim made easy; I paid the excess direct to vet and vet did the rest ans was paid directly by the insurance company. I had been a little confused about which claim form to download but that was easily answered by a quick call to customer support.
Thank you for helping in a stressful situation.

My claim was dealt with very quickly and and was paid no problem at all, excellent communication and very professional

Only half of the cost was covered

Prompt and personal attention; claims settled quickly.

Great friendly service, dealt with swiftly

Making a claim when your pet is unwell is always stressful in addition to what you are going through already. The process to start the claim with Muddy Paws was incredibly easy and I was kept informed of each stage of the process and who was investigating the claim. I tend to move insurers each year but this claim has been very smooth and I would be happy to remain with Muddy Paws in the future. My dog Suzie has since made a full recovery and the funds were reimbursed quickly. Would highly recommend Muddy Paws. Thank you