Mukuru employees seems confused and incompetent, very poor service. To be specific the Agent by the Name DINEO LESIA. She works in the documents verification department. After receiving mon... Voir plus
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0 Stars, Mukuru is inefficient. I wish I had known earlier that it would be a hustle to collect the money. Went to different PEP stores, drove to Randburg only to see their branding everywhere but no... Voir plus
L'entreprise a répondu
Sent money online to SA from UK. my funds were never reflected though they left my account .When I tried to raise concerns I was told that I should have used a debit card instead of bank transfer.On m... Voir plus
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Absolutely thrashy service Some of your attendants at Tichagarika Shopping Centre, Glen View, Harare where plainly very rude, and outright disrespectfull. Definitely looked uninterested a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the “why” behind all we do. In the UK and the EU we operate through Remitix Limited, licence number FCA #576623.
Coordonnées de contact
The Counting House, Church Farm Business Park, Corston, BA2 9AP, Bath, Royaume-Uni
- 02071830052
- online@mukuru.com
- mukuru.com
1,2
Mauvais
231 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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They kept lying that my ID is not legit
When my old ID expired, i contacted them that i need to update because i have new identifications. They kept telling me that the document wasn't visible enough, i had to go to so much trouble and get a clear picture, only to insist that its is not legit. One of the poorest services that i received from mukuru, can't recommend them to anyone :(
28 juillet 2020
Avis spontané
Réponse : Mukuru
Hi Peter. We are terribly sorry to hear that. Our verification process is thorough and as such we try by all means to adhere to FICA regulations when registering. Kindly message us the ticket number or your email address so we may make a follow up and resolve this matter.
They dont have costomer service at all…
They dont have costomer service at all they dont care since i requested on their whatsspp number that they gsve me to change my number they have been telling me that they will call me shortly i sent sms again the said the same thing i sent the sms again for the 3rd time to do follow up the did not respond me now its been 4 wees almost a month am sending sms they just read they dont answer...if they cant help me who will...i juss wish they can tell me if they cant help me ...this is the worse insult i hv ever had 💔
28 juillet 2020
Avis spontané
Réponse : Mukuru
Hi Joyie. We apologize for the inconvenience you faced. We try by all means to deliver efficient service and as such, we would like to resolve this matter. Please send us a message on our Facebook page (www.facebook.com/mukurudotcom) so we may follow up.
I’ve sent money to Zimbabwe and they…
I’ve sent money to Zimbabwe and they keep asking for order numbers and voucher numbers when none have been used. This is ridiculous. What are you people playing at?
13 juillet 2020
Avis spontané
Réponse : Mukuru
Hello Mr Nyamfukudza,
We are happy to investigate and resolve this matter for you. May we please have your contact details so we may gather the necessary details.
Hi it's Owen I have been using this…
Hi it's Owen I have been using this bank for almost 6mnths and I lost my bank card and it's almost 1 week your crew is taking like foever to help me ,I call like everyday they take my details but the is no progress I even went to your offices in Cape town it was just time wasting ...you deserve 1 star from me
4 juin 2020
Avis spontané
Réponse : Mukuru
Hi Owen we are terribly sorry for the long wait and the bad service at our branch. May you please be kind enough and provide us with your mobile number or reach us via the Facebook page so that we can help you send money to your loved ones via our online platforms. We will look into the issue of bad service rendered at our Cape town branch in order to ensure that this does not happen again and we do apologise for the long wait you had to endure to receive a new Mukuru Card. We would like to ensure that going on forward you have the best customer experience as we strive to achieve World Class Service. Kindly note that you can also reach us via our online live chat function between 8:00 am - 7:00 pm on www.mukuru.com
I m so disappointed with the guys…
I m so disappointed with the guys working in Kempton park branch. They have returned me home twice. I was standing at the queue at 3:45pm and they told us to leave at 4:05pm. The bank only closes at 04:30pm. This happened twice to me. I rated this the worst service i have ever come across in my intire life. I am looking for other to send money home.The most painful thing is that i had to ask from work. This bank is slowly but surely becoming a nightmare it terms of service.
2 juin 2020
Avis spontané
Réponse : Mukuru
Hi Ernest we are terribly sorry for the long wait and the bad service at our branch. May you please be kind enough and provide us with your mobile number or reach us via the Facebook page so that we can help you send money to your loved ones via our online platforms. We will look into the issue of bad service rendered at our Kempton Park branch in order to ensure that this does not happen again. Once again, we apologize for this and would like to ensure that you have the best customer experience as we strive to achieve Wolrd Class Service. Kindly note that you can also reach us via our online live chat function between 8:00 am - 7:00 pm on www.mukuru.com
Its reliable on small amounts like R200…
Its reliable on small amounts like R200 maybe to R1000. Everytime l send more than R4000 l have to call, email, WhatsApp and Twitter. This 72 hours period is just a joke to them. My kids need this money urgently and they tell someone will be able to help you on Monday. Western union wins.
30 mai 2020
Avis spontané
Réponse : Mukuru
Hi Walter, we apologize for the inconvenience. May you please provide us with your contact details so that we can look into this issue. We guarantee that we are hassle-free when it comes to sending money to your loved ones regardless of the amounts. Please drop us your details so that we can advise you on how to use our safe, easy to use service. You can reach us through our facebook page too.
I thought i was being negative till i…
I thought i was being negative till i saw all these reviews.
This service must be discontinued. Rather go Western union or World Remit than use this service.
1. they take money from your account and do not complete the transfer.
2. Online support is rubbish. (chat)
3. When u ring the phones take long to answer and the quality of the calls is like calling someone on the old rural PTC Partlines.
4. They will ask you send a copy of your bank card..
Not the Best service when you want to send money to you loved ones
15 mai 2020
Avis spontané
Réponse : Mukuru
Hi Addy. We sincerely apologize for any inconvenience on our part. Regarding the issues you highlighted
1. As long as we do not encounter any errors, any funds transferred for order payments are paid within the stipulated time-frames
2. We are always online to assist in the best way possible, and if you have ever had any bad encounter we are terribly sorry to hear that.
3. Our contact center tries to maintain availability at all times and we strive to provide quality service at every turn
4. We are working on upgrading our system in order to provide a more efficient and effective verification process
We appreciate your input and feedback as it helps us improve our service. Should you need any assistance in the above, kindly let us know
Appalling
One star is more than this company deserves. Have been trying to get my order confirmed and nothing it's been 2 weeks and the service of the staff is appalling. From being told the issue is being "escalated" " to chats being ignored and disconnected. How very disappointing. The worth and salt of any company is measured by how well it handles query and works under pressure. I'm sorry to say zero positive to say about Mukuru. I would not be using this again.
11 mai 2020
Avis spontané
Réponse : Mukuru
Hi Caroline, we are terribly sorry for the inconvenience. May you please provide your contact details so that we can look into this issue and advise. Once again, we really value your support and would like to offer you the best customer experience via our platforms.
How useless are these guys
How useless are these guys? Took a chance on the request of recipient to use mukuru and 6 days later no confirmation message. I've emailed and called no response. Seriously what's wrong with you?
5 mai 2020
Avis spontané
Réponse : Mukuru
Hi Muchaingei, we are terribly sorry for the inconvenience. May you please provide your contact details so that we can look into this issue and advise. Once again, we really value your support and would like to offer you the best customer experience via our platforms.
One word useless...dont deserve a star at all...
One word useless....very inefficient, reminds me of scum..who does this this age and time sending bank card....
Took me ages to try and get money to an unwell relative till she succumbed to the illness coz she did not get money to get looked at on time as was intended....
Poor service from staff who are ill informed and incompetent....two by the names of Nyasha and Sasha....
4 mai 2020
Avis spontané
HI HOW DO I GET A STATEMENT I CANT DO…
HI HOW DO I GET A STATEMENT I CANT DO WITH *130*567#it drops when I send the email address please help I need it as soon as possible
1 mai 2020
Avis spontané
Réponse : Mukuru
Hi Mihla you can get your own Mukuru Card Statement by doing the following:
Dial *130*567# from your registered phone number.
Select Mukuru Card.
Enter your 4 digit security PIN
Select option 5 to get the statement.
Select option 1 for a 30-day statement or option 2 for a 90 day statement.
Confirm your email address
Your statement will be instantly emailed to you.
If you face any challenges, for your own security and in line with the banking sector compliance we are now required to validate your identity before we may send the statement to you.
Mukuru proves to be the best way to…
Mukuru proves to be the best way to keep and send money safe since 2015 i always get an excellent services. Friendly and competent staff. You deserve more than a 5 *.
14 avril 2020
Avis spontané
Réponse : Mukuru
Thank you. We strive to provide World Class Service at all times. Thank you for your support. #Mooooooooo
Useless
Absolutely useless stay away.4 days later money not yet received on the other end.you call them they say it’s ready to collect and yet never send message of confirmation.would never recommend this agent to anyone.
9 avril 2020
Avis spontané
Réponse : Mukuru
Hi Charlene, we are terribly sorry for the inconvenience. May you please provide your contact details so that we can look into this issue and advise. Once again, we really value your support and would like to offer you the best customer experience via our platforms.
My first time sending money with Mukuru…
My first time sending money with Mukuru I had a few problems login in so I called them .The member of staff who assisted me was very helpful he took time assisting me .Its my sister in law who recommended me .Will be sending money again with them again soon.
2 avril 2020
Avis spontané
Réponse : Mukuru
Thank you. We strive to provide World Class Service at all times. Thank you for your support. #Mooooooooo
I sent money yesterday to malawi
I sent money yesterday to malawi. Until today I haven't received the message. Assist that money is needed for a child it's urgent.
27 mars 2020
Avis spontané
The worst service ever
The worst service ever. The card verification code thing makes life difficult. Why do u proud yourself as a fast service and reliable, you aren't.
The money was needed 3 days ago, very urgent, your very favourite words "We are escalating the case" there isn't any escalation, just a worst of time. You would be thinking of ubuntu and support your people but this is above you I am sorry.
You promise to call back and you don't.
Very disappointed with your incompetence.
Please don't ask for my order number I have chatted with you on Twitter... direct calls to your customer service.
Useless please avoid them
15 mars 2020
Avis spontané
Réponse : Mukuru
We are sorry to hear about this unfortunate event, our humble apologies for the inconvenience caused. Kindly note that we are looking to improve our card verification system to ensure that you have a smooth customer experience. May you be so kind enough to inbox your mobile number so we can address this matter and keep you updated on any system upgrades.
Just a horrible experience all round
Just a horrible experience all round. Its like a clunky system with manual intervention of some sort. Just horrible, horrible experience. Spoke to the guy and i was meant to take a picture of my card like its some sort of 1987 card payment smh
28 février 2020
Avis spontané
Réponse : Mukuru
Our apologies for the inconvenience. Kindly note that we are looking to improve our card verification system to ensure that you have a smooth customer experience. May you be so kind enough to inbox your mobile number so that we can keep you update on any system upgrades.
Mukuru is the worst money transfer…
Mukuru is the worst money transfer organization I have dealt with. Their call center agents do not understand how business runs.
8 février 2020
Avis spontané
Réponse : Mukuru
Hello, AJ Nyathi, we apologize for the service rendered. May you please be kind enough and provide your contact details so that we can look into your issue and resolve any outstanding shortcomings. Looking forward to your response.
Am happy with Mukuru service,to be…
Am happy with Mukuru service,to be honest once i make order same time i gate message to pay then they also take that money any time they want and also when maybe i need some collection i use a call back then they always help me.
24 janvier 2020
Avis spontané
Réponse : Mukuru
Thank you for the humbling words. We strive to provide World Class Service at all times. Thank you for your support. #Mooooooooo
When will the technical issues Mukuru…
When will the technical issues Mukuru is experiencing going to be resolved as i need to urgently send money to Zimbabwe to take my sick grandmother to hospital???
14 janvier 2020
Avis spontané
Réponse : Mukuru
Hi Martin. We are sorry for the inconvenience. Please note that the matter has been resolved and you can now create your order, make your payment and the recipient can collect it in Zimbabwe.
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