Mukuru employees seems confused and incompetent, very poor service. To be specific the Agent by the Name DINEO LESIA. She works in the documents verification department. After receiving mon... Voir plus
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Lisez les avis des autres
0 Stars, Mukuru is inefficient. I wish I had known earlier that it would be a hustle to collect the money. Went to different PEP stores, drove to Randburg only to see their branding everywhere but no... Voir plus
L'entreprise a répondu
Sent money online to SA from UK. my funds were never reflected though they left my account .When I tried to raise concerns I was told that I should have used a debit card instead of bank transfer.On m... Voir plus
L'entreprise a répondu
Absolutely thrashy service Some of your attendants at Tichagarika Shopping Centre, Glen View, Harare where plainly very rude, and outright disrespectfull. Definitely looked uninterested a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the “why” behind all we do. In the UK and the EU we operate through Remitix Limited, licence number FCA #576623.
Coordonnées de contact
The Counting House, Church Farm Business Park, Corston, BA2 9AP, Bath, Royaume-Uni
- 02071830052
- online@mukuru.com
- mukuru.com
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231 avis
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Mukuru Shouldn't be trusted
Mukuru has been a poor service provider.
My client sent me money since last month, it was successful and he was debited but I wasn't credited. they don't reply both my client and I.
I'm reporting to the authorities
13 mars 2025
Avis spontané
Réponse : Mukuru
Hi Jamiu,
Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this must be for you.
To assist you as quickly as possible, could you please provide the following details?
Your registered cellphone number
The transaction reference number
Once we receive this information, we will escalate your request for urgent attention.
Looking forward to your response.
My card was blocked I went to unblock…
My card was blocked I went to unblock it prior to it being activated I had some money sent in.I asked the agent who helped me to unblock he said said email to wallet with proof of payment I did that and no one has responded to my email.Such a poor customer service
5 février 2025
Avis spontané
Réponse : Mukuru
Hi Carryne
Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this must be for you.
To assist you as quickly as possible, could you please provide the following details?
Your registered cellphone number
The transaction reference number
Once we receive this information, we will escalate your request for urgent attention.
Looking forward to your response.
Someone reversed their money after i gave them my services
Someone sent me money and then they reversed the money after i gave them what they bought from me what kind of money tranfer is this someone can just reverse money without you involving all clients and understand the situation
31 janvier 2025
Avis spontané
Réponse : Mukuru
Good Day Samuel,
Thank you for bringing this to our attention. We understand your frustration regarding the reversed transaction after you had provided your services. We sincerely apologize for any inconvenience or loss this has caused you.
We want to assure you that Mukuru takes these matters very seriously. While we facilitate the transfer of funds, we are unfortunately not involved in disputes regarding the underlying agreements between senders and recipients. Reversals can occur for various reasons. It's important to understand that Mukuru acts as a conduit for the funds and is obligated to comply with legitimate reversal requests.
We understand this situation is difficult, and we want to assist you as much as possible. To help us understand the situation better and potentially provide you with information about the reversal, please provide us with the transaction Reference Number (if available): This will help us quickly locate the transaction details.
Date and approximate time of the original transfer: This will help us narrow down the search.
Our team will investigate the reversal and provide you with any information we are able to share, while respecting the privacy of all parties involved.
While we cannot directly intervene in disputes between individuals, we are committed to providing you with the information and support we can within our capacity. We hope to hear from you soon so we can assist you further.
Terrible terrible terrible.
Terrible terrible terrible.
Have been using other money transfer companies over the years but don't know what made me this to use Mukuru and it has turned out to be time wasting and to top it all they cancelled my transaction after two days of waiting when I have sent everything documents they requested.
They could have at least tried to explain that due to fall in exchange rate that they couldn't honour my transaction but instead they kept me waiting with endless requests of every documents you can think of including asking for bank statements showing the payment on my account which I gladly went and had it sent then they start asking anything they can think of (I sent to them just to make them sit up and listen).
After I have missed the opportunity to pay for goods due to Mukuru didn't complete my transaction they now asking me to go and make another £1500 transaction so that they can pay with lower exchange rate while I wait for days for refund of my original payment.
Disgusting company that I wouldn't recommend them to my worst enemy.
I should even take them to court for compensation for what they put me through.
This is my transaction number if anyone wants to find out more from mukuru 141939771.
Each time you call to enquire about your transaction they will request a document and when you send it to them they will confirm that everything is fine and all the documents required that they have received them so your transaction will be completed in 10 minutes and hours later when you call again they will start all over the same requesting documents they have already received and confirm okay just to waste your time and avoid making your transaction because they don't want to pay you their advertised exchange rate because the rate has gone down. 10 minutes will turn to hours and hours into days.
What a joke?
Never again will I use Mukuru.
141939771.
25 janvier 2025
Avis spontané
Réponse : Mukuru
Dear Bartholomew,
We sincerely regret the frustration and inconvenience you encountered with your transaction. We understand that seamless money transfers are essential, and we are truly sorry that your experience did not meet expectations.
After reviewing your case, we recognize that multiple document requests may have caused unnecessary delays. While our compliance checks are crucial for security and regulatory adherence, we acknowledge that the process should be as smooth and efficient as possible. We will be reviewing our approach to prevent similar issues in the future.
Additionally, we regret any miscommunication regarding exchange rate fluctuations and the cancellation of your transaction. Transparency is a core value for us, and your feedback helps us refine how we communicate important details with our customers. Your concerns will be escalated internally to ensure continuous improvement in our processes.
Please rest assured that your refund was processed as a priority. If you require any further assistance, do not hesitate to contact us at qa@mukuru.com.
Once again, we appreciate your patience and feedback. Your insights are invaluable in helping us enhance our service, and we hope to restore your confidence in us moving forward.
Your charges are too much!!!!!the more…
Your charges are too much!!!!!the more money you send the more the charges . I wanted to send 3k home they charged me 500 rand what is this nonsense Mukuru. Problem you like to follow black Market prices. Do better. Anyway I'm off to Mama Money take care
14 janvier 2025
Avis spontané
Réponse : Mukuru
Dear Lucky,
Thank you for sharing your feedback with us. We’re sorry to hear that you’re unhappy with our charges and truly understand your concerns.
At Mukuru, we strive to provide a reliable, safe, and convenient money transfer service, ensuring your loved ones receive the funds securely and on time. Our charges are influenced by various factors, including exchange rates, operational costs, and market conditions, to ensure we deliver on this promise.
We continuously work to offer competitive pricing and understand that affordability is important to our customers. We’ll share your feedback with our team to review and explore ways to improve our pricing structure.
We value your loyalty and hope you’ll reconsider us in the future. If you have further questions or need clarification, please reach out to us at qa@mukuru.com.
Thank you for taking the time to share your concerns—we appreciate your feedback and will use it to enhance our services.
I have been paying my premiums and when…
I have been paying my premiums and when my father in law passed away, I notified Mukuru. The problem came when I send them claim documents, they want a certified copy of an ID for the deceased but it's unfortunate especially in Zimbabwe to find that ID because the ID will be taken the moment they process a burial order, I did the affidavit stating what happened to the ID but the agent said try another means to get that ID because without that ID there is no way the claim will be processed,I suspect it's just a scam this thing of Mukuru policy, other funeral policies just request a burial order, affidavit stating what happened to the ID and copy ID of the Policy holder . If it's not a scam please address that issue of requesting a long list of documents which can not be found
8 janvier 2025
Avis spontané
Réponse : Mukuru
Good day Daniel,
Thank you for sharing your concerns with us. We truly understand the difficulties you’ve faced regarding the ID requirement, and we sincerely apologize for any frustration this has caused.
Please know that we have reached out to our insurance team, and they have already been in contact with you to advise on the necessary documentation that can be used to replace the deceased's ID. These requirements are in line with the initial agreement and are part of the regulatory measures we must follow to ensure compliance and security.
We appreciate your patience in this matter, and we are committed to helping you complete the claim process as smoothly as possible. If you have any further questions or need additional support, please don't hesitate to reach out.
Warm regards,
Guys I don't advise you to use this…
Guys I don't advise you to use this Mukuru yoooh I'm struggling to get my money, I went to the branch and they said I have to email Mukuru and I did everything what they asked me to do until they told me that that's the last stage but since December last year I'm still waiting, each and every time when I call the phone is answered with different people asking me same and useless questions and at the branch here in Rustenburg the service is very bad they don't even help instead of them to call the head office and explain my issue but they don't even care, I don't know what's the meaning of that branch, I don't know that it's problem to use this bank to receive my wages, I not happy at all and I rather use another small bank with good service than to use this Mukuru with a lot of corruption😕😕😕
Please improve your service both at branches and head office it's like we're working with toddlers
Very very very bad service 👎👎👎 1/10
3 janvier 2025
Avis spontané
Réponse : Mukuru
Hi Frank,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration this issue may have caused. We are committed to resolving your concern as quickly as possible.
To assist you effectively, could you kindly provide us with your registered cell number or account number? This will help us locate your account and investigate the matter thoroughly.
You may share this information here or email us directly at qa@mukuru.com. We value your patience and understanding, and we look forward to assisting you further.
Very poor services .money which was…
Very poor services .money which was sent 4 days ago hasn’t been received . Not advisable to send money abroad using Mukuru X
0/10
31 décembre 2024
Avis spontané
Réponse : Mukuru
Hi Talent,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration this issue may have caused. We are committed to resolving your concern as quickly as possible.
To assist you effectively, could you kindly provide us with your registered cell number or account number? This will help us locate your account and investigate the matter thoroughly.
You may share this information here or email us directly at qa@mukuru.com. We value your patience and understanding, and we look forward to assisting you further.
Funeral Policy smell of Scam
I have a funeral policy with you. Have been paying my premiums then all of a sudden my policy is cancelled. Received a WhatsApp message saying that they are acknowledging that I canceled my policy. The agent did it at their own accord. They wanted to dupe me into paying an amount to initiate a new policy, again without me consenting to it. I truly believe there is really no funeral policy, it is a scam to take money from poor people
27 décembre 2024
Avis spontané
Réponse : Mukuru
Dear Regina,
Thank you for reaching out to us. We sincerely regret to hear about your dissatisfaction with our service, which has led to mistrust. Please rest assured that we take your concerns seriously and will have our insurance representative contact you to resolve the matter promptly.
To assist you efficiently, may we kindly request your registered Mukuru phone number?
We appreciate your patience and look forward to resolving this for you.
Terrible platform
Terrible platform, stay well away!!
You have to phone them many times to get funds transferred, then they impose payment limits, then they impose different collection limits, then charge massive fees at both ends!! They are currently holding money refusing to return it to me, nor will they pay it to the person I am sending it through. So basically they have stolen my money!! Stay well away!! They are saying its all in the terms and conditions which it may well be, but they are not making it clear enough.
12 décembre 2024
Avis spontané
Réponse : Mukuru
Dear Stuart
Thank you for reaching out to share your experience. I am sorry to hear about the challenges you’ve faced and appreciate the opportunity to address your concerns.
We understand how frustrating it can be to encounter repeated issues when transferring funds. I would like to assure you that we take such matters seriously and are committed to providing a seamless service to all our customers.
Regarding the points you’ve raised:
Multiple Calls for Fund Transfers: This is not the level of service we aim to provide. We will review your interactions to understand why multiple calls were necessary and identify areas for improvement.
Payment and Collection Limits: These limits are in place for compliance and security reasons. However, we will ensure that our policies are clearly communicated to avoid any confusion.
Fees: We strive to maintain transparency regarding our fee structure. The exchange rate we offer includes a small margin to cover the cost of converting your money into the recipient's currency. While it may differ slightly from the market rate, this allows us to maintain the speed and security of your transfer.
We understand the seriousness of this issue and would like to investigate it further. Could you please provide the transaction details or reference number so we can address this as a priority?
Your feedback about the clarity of our terms and conditions is noted, and we are committed to making necessary improvements to ensure our customers have a clear understanding of our processes.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter. Please feel free to contact me directly at qa@mukuru.com if you have additional details or require further assistance.
Don’t bother
Don’t bother, it’s the worst ever! I just had the worst day ever, at the Ngara branch today. my client in Zim sent me money via Mukuru, only 2k. I went to their Ngara branch today, with copies of my ID, OB no to prove that I lost my ID, I showed my digital id on eCitizen, I showed photos of the Id from 2018, photos of me holding it against my face. I showed every possible proof that I was Gloria Grace Isichi. You see, my understanding was that, I need to proof that I’m me, yeah? And a company establishing in Kenya, I assumed they’d do their due diligence and come up with solutions to the issue, right? Wrong. So I asked her, the CCA, can I speak to someone higher up, not to be difficult but the lady is a foreigner, I felt she didn’t understand and I was tired of translating things from my head before communicating with her. She called her “boss” who gave her a perfect solution to my problem. She outright refused to serve me, and was there someone else who could help me? NO😂. There’s only one branch along thika road and on the website, there’s no indication that I can go to SBM bank as an alternative. So I’m stranded, crying, and overwhelmed coz now I’ve been here 3hrs and the only person who can help won’t. A client comes in, after sometime he asks, nini mbaya(what’s wrong) I explained, he tells me, “enda tu Home, huyu hawezi kukusaidia” - translation, just Go Home, she won’t help you. Her explanation was, that when the central bank audits their acc, they’ll see that she skipped protocol and served me😂. I offered to leave the copies of my ID signed with my MPESA registered phone number. Gloria Grace Isichi, so if the central bank asks who is this fraud, frauding Zimbabweans out of $20, they’ll easily find me. Yeah? NO.
Also, why would hire someone who doesn’t speak Swahili, to work directly with clients in a country whose majority of the population speak Swahili?! I mean? It’s 101 marketing.
Why would you make the limit of an app, made to make transactions between African countries $45 for MPESA?!
Then, why don’t you have a customer care number for Kenyans?! The WhatsApp prompts are annoying, just direct me to a human being?!
Now I have to tell my client, btw, the money you sent me, I didn’t get it. Can I inconvenience you to wait in line, and send it to a friend of mine who didn’t lose her ID?!
I didn’t get the agents name at Ngara, but even I know, your client is the biggest asset, and referrals are important for business growth
8 novembre 2024
Avis spontané
Réponse : Mukuru
Dear Gloria Grace,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you faced at our Ngara branch. We understand how essential it is for you to access your funds promptly, and your feedback has highlighted important areas for improvement.
We apologize for the lack of support and the challenges you encountered in verifying your identity. As a remittance company, we are bound by strict protocols for identity verification to ensure the safety of our clients’ funds. While we understand that you did not have the original documents with you, assisting without them would place us at risk of non-compliance with regulatory requirements. These protocols are in place to protect both you and the organization, ensuring that funds are only collected by the intended recipient.
Additionally, we have shared your suggestion to have Swahili-speaking consultants at our branches to better support our customers. Thank you for your understanding, and please feel free to reach out if there is anything further we can do to assist.
Hi good day my name is Clarah Sibanda…
Hi good day my name is Clarah Sibanda am not happy about your service as Mukuru client.On Saturday 19/10/24they was a purchase that was done in Capetown DL Shein for R1136 l was surprised coz l had my card with this shows tht Mukuru bank is not legit it’s a scam.l went to the nearest Mukuru office in yeoville jhb.The agent advice me to email the walletmukuru.com for me to get the previous statement coz they blocked my card instantly they issued me a new card and they told me to go and report the case so tht the police will investigate the issue.i did sent the email to Mukuru wallet till today l haven’t received any response from them. l was given a new card of which yesterday 24/10/24 at 8:32 pm again they tried to make a purchase again for R245 at Meilogistics but didn’t go thru coz it needed the OTP.I feel that this bank is a scam the agents are sharing our information with scammers or they are the ones doing it till today my money was not reversed back to my account.Am going to withdraw all my money and use Hello lPaisa.Am not happy at all😢you have just lost a customer becoz of your poor service.Almost a week no help…
19 octobre 2024
Avis spontané
Réponse : Mukuru
Dear Clarah,
Thank you for reaching out, and we are truly sorry for the distressing experience you've had. I understand how concerning it must be to see unauthorized transactions on your account. We apologize for the delay in response from our Wallet Support team and for any inconvenience this has caused. Please kindly provide us with your registered cellphone number and full names in order for us to investigate the incident urgently please.
In competant service
I Sent money on the 30th of September 2024, I cancelled it and I am still waiting for my refund 10days later. Any time I call no one knows when I will receive it
30 août 2024
Avis spontané
Réponse : Mukuru
Hi Samantha,
Thank you for reaching out to us.
We’re sorry to hear about the issue you're facing, and we’d be happy to assist you further. Could you kindly provide us with the following details so we can look into this for you:
Full name:
Order number:
Registered phone number:
Thank you for your patience, and we look forward to resolving this for you.
Do not trust Mukuru, you will pay for it....
I don't know whether it's lack of professionalism or ignorance, i had money sent to my account on a Monday and was as usual expecting it the next morning. Funny enough and horrendously the EFT was not processed and when i call in for follow and the supposed agents just said is we have no idea what is going on and the time period for the money to reflect is not guaranteed. All i have to do is just wait; The worst thing is that even by Wednesday there where still stories. I regret the decision of trusting Mukuru, there is no customer service at all, the worst in the Financial industries ever.... I wish idid not have to use a star to rate their services😡😡😡😡
5 août 2024
Avis spontané
Réponse : Mukuru
Hi Lookout
I'm sorry to hear about your experience with your card. We fully understand that you were frustrated and disappointed and we sincerely appologise for that. Ensuring that your money is transferred accurately and promptly is crucial, and it's understandable to expect better communication and service.
Please rest assured that we take your feedback seriously and are taking steps to improve our processes to prevent similar situations in the future. We value your trust in Mukuru and are dedicated to providing you with the best possible service.
Thank you for taking our call to explain the situation. We did experience a technical issue that delayed the funds transfer. However, the issue has been addressed with urgency, and we can confirm that your funds have now been successfully transferred to your card. If you need further assistance or have any other concerns, please let us know. Thank you for your understanding.
Terrible, slow and not recommended.
Pathetic. Not only was the customer support terrible, the service is slow. Money doesn't arrive on time and there is no ability to track it. "The funds will be transferred to your account shortly" should be replaced with "several days later". The company has no real time support and for a company that has expanded into sending to a number of destinations worldwide, its ridiculous in this day and age.
Customer support is slow,
30 juillet 2024
Avis spontané
Réponse : Mukuru
Hi Nyasha,
We wanted to express our gratitude for your patience and understanding while we resolved the recent issue with your transaction. Your experience is very important to us, and we are committed to ensuring that our services meet your expectations. We are glad that your funds have successfully reflected into your bank account and thank you for taking our call and confirming that.
Please rest assured that we take your feedback seriously and are taking steps to improve our processes to prevent similar situations in the future. We value your trust in Mukuru and are dedicated to providing you with the best possible service.
Should you have any more questions or need further assistance, feel free to contact us at qa@mukuru.com. We are here to help.
Thank you once again for your support.
Mukuru are underhandedly collecting sender data
I sent money to Zimbabwe using World Remit, when the receiver tried to collect their money from Mukuru, they were told they needed a picture of MY PASSPORT/ID as well as their own. I asked why this was needed because World Remit did not stipulate anything like that but did not receive explanation. I went on X, Mukuru said it was a security measure and I asked why their business partners, in this case World Remit, did not know of this extra security measure of getting data on senders. That was still not answered. The way I see it, these guys are collecting senders' data and I'm not sure the purposes are altruistic. They wanted all the details from my passport!
I will try and ring their unreachable number again to see if they will explain what they are doing. I will also check if the laws on data collection since Mukuru seem to have offices in London.
In the end, the receiver did not get the money because Mukuru said "Please note that orders not collected within 24 hours cancels on our side . You will need to contact world remit for further assistance as the order is with them ."
Funny thing, World Remit stated in their email: "The cash pickup transfer you sent is now available for xxxxx to collect.
What does xxxxx need to do?
They need to quote TRANSACTIONNO and present their ID to collect the cash from Mukuru. They must make sure the photo ID hasn’t expired, and the name on the photo ID matches the receiver name provided.
Please note if the cash isn't picked up in 70 days, the transaction will be automatically cancelled and the money refunded back into your account."
Very poor business practice and I do not trust them; money transfer companies should be warning customers about Mukuru.
24 juillet 2024
Avis spontané
Réponse : Mukuru
Dear Jay,
Thank you for reaching out to us. We appreciate your prompt response and the provision of the requested documentation for our Anti-Money Laundering (AML) compliance checks. Your cooperation is invaluable to us in maintaining the highest standards of security and integrity in our financial operations.
We apologize for any inconvenience the compliance process may have caused. Rest assured, we prioritize the privacy and security of your personal information, employing stringent security measures to protect your data.
Regarding your World Remit order, please be advised that it remains active until cancelled by the sender. Upon collection of a World Remit order at Mukuru, a unique Mukuru order is generated, which is valid for 24 hours.
Should you have further inquiries or need additional information about our AML policies or other concerns, do not hesitate to contact us at qa@mukuru.com.
Thank you for your understanding and continued cooperation.
Will no longer be using! Proceed with caution
I’ve just received a call from one of the employers saying that they have been trying to reach me for the past week due to a refund from a different customer going to my account!
I was made to feel like it was my mistake even though I am currently travelling due to a wedding!
Funny enough, when it was my refund they didn’t act this quick. I’ve asked them to delete my details as will not be using their company!!!
15 juillet 2024
Avis spontané
Réponse : Mukuru
Good Day Xoliso,
Thank you for reaching out. We would like to contact you to gather more information about the incident and assist you effectively. Could you please provide us with your contact number and email address?
We look forward to your response.
I am very disappointed with how Mukuru…
I am very disappointed with how Mukuru does not take us and our concerns seriously. I decided to send money to Zim and used my FNB account to deposit money into their Mukuru FNB account. To my surprise I'm being told I have to wait 48 hours to get it processed because I made payment on a weekend.
The funny part is I also used a different application to send money to someone in Zim and transferred money from my FNB account into that other entity FNB account within 20 mins I received my references on a Sunday.
Mukuru has a rule of banking hours which only applies to Mukuru, other entities like Ria Sikhona auto processes money orders even on a weekend. It's only at Mukuru where their systems can't be relied on public holidays and weekends. I'm still waiting for my payment to clear because their bank is closed from their side. Upon seeing that my transaction won't be processed in time, I asked for a refund. I was shocked to hear it will take 5 business days to get it, whereas with Ria Sikhona you will get it in the some day after the refund is raised. I'm seriously disappointed please upgrade your systems and auto process transaction on weekends and public holidays like other competitors out there that process payments effectively and efficiently. I know that intra bank transfers reflect instantly irregardless of the time it was made. I wonder why it's only at Mukuru where it's not possible.
7 juillet 2024
Avis spontané
Réponse : Mukuru
Good Day Musa
Thank you for reaching out to us. We acknowledge your query and would like to appologise for any inconvenience the payment transfer may have caused. We requested your contact details in order to explain the EFT payment situation. We are currently banking witch Access bank as our main bank.
Therefore interbank EFT transactions are also subject to certain checks for fraud and risk purposes, and therefore are processed with a 24- to 48-hour delay. The electronic transfer of funds process provides for the money to effectively be kept in suspense until the actual transfer takes place. This includes immediate payments. I hope this clarifies the eft payment delay reasons.
Thank you again for choosing Mukuru. If you have any further inquiries, kindly reach out to us at qa@mukuru.com or 0860018555.
STAY AWAY! AVOID! RUN!!!!!!!!!!!!!
STAY AWAY. They are not paying out funds.
4 juillet 2024
Avis spontané
Réponse : Mukuru
Hi Pk
Thank you for taking the time to rate our service. We would like to contact you to understand and investigate your remittance issue further. Please provide us with your contact number and/or email address so we can assist you promptly.
We apologize for any inconvenience this may have caused and are committed to resolving the issue for you. Your feedback is important to us.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
Yeeeay I bought airtime for my brother…
Yeeeay I bought airtime for my brother and mother via app, they haven't received the airtime but money was deducted from my account... Aaaay cha
19 juin 2024
Avis spontané
Réponse : Mukuru
Good Day Amanda
Thank you for reaching out to us. We apologize for the inconvenience caused when your airtime purchase failed.
Please note that if airtime transactions fail after being deducted from your card, the funds are credited to your loyalty affiliate credit balance on the card. This will allow you to purchase airtime again. Instead of selecting the card for payment, please select the affiliate credit to pay for the airtime purchase.
Thank you again for choosing Mukuru. If you have any further inquiries, kindly reach out to us at qa@mukuru.com or 0860018555.
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