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Mulberry Park Silks Avis 

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TrustScore 3 sur 5

3,2

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À propos de l'entreprise

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Écrit par l'entreprise

Nestled in the charming seaside town of Branford, Connecticut, Mulberry Park Silks proudly continues the unique textile legacy of our home state. At one time, Connecticut was a center for silk production, known not just for its beautiful fabric, but for the innovation and industrious spirit unique to the region. While silk is no longer produced here, we are proud to carry on the historical connection to this luxurious textile by selling the finest quality silk pillowcases, bedding, and accessories in the market. Our discerning clients expect only the best, and that’s precisely what they get at Mulberry Park Silks. Every silk product we sell is made from the finest silk on the market, to exacting specifications and attention to detail. At the same time, we respect and honor the virtue of “Yankee thrift” by delivering the very best value in silk bedding and accessories. After all, fine silk is an investment and—like any good investment—it needs to perform beautifully. At Mulberry Park Silks, we are more than a silk company: we are custodians of a tradition, champions of comfort, and curators of luxury. We cannot wait to help you begin your journey into silk. Welcome to the Mulberry Park Silks family.

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3,2

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TrustScore 3 sur 5

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0 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

LOVE SILK bedding BUT rewards are not working

LOVE SILK bedding. But they do very fishy reward program. when you check out it doesn't let you apply reward you have saved. DO NOT LIKE their "reward" games.

11 décembre 2024
Avis spontané
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Réponse de Mulberry Park Silks

Dear Nadya,
Thank you so much for your kind words about our silk bedding—we’re delighted to hear that you love the quality of our products. We also appreciate your honest feedback regarding our rewards program.
We want to sincerely apologize for the inconvenience you experienced. There was a technical glitch in our system that temporarily prevented customers from applying their rewards alongside other discounts. During that time, we asked customers to reach out via phone, email, or live chat so our team could manually apply the rewards.
The good news is that this issue has since been resolved, and loyalty points can now be applied to any purchase at checkout, even when other discounts are in use. As always, if you experience any difficulties using or accessing your loyalty points, we encourage you to contact our dedicated customer service team, who will be more than happy to assist you.
We truly appreciate your continued support and understanding and hope your future shopping experience will be nothing short of perfect.
Warmly,
The Mulberry Park Silks Team

Noté 1 sur 5 étoiles

DO NO BUY THESE SHEETS

DO NO BUY THESE SHEETS. They will rip and tear, and after speaking with "custom service" they will make you feel like you are the only person it has happened to. Kendra said "maybe our company silks are not meant for you." I spent thousands on the sheets and duvet, first time in my life I invested heavy into my bed and linens (reason because i've been in 3 car accidents over the years that make it hard for my body to stay asleep without waking up numb). Bottom line, they will not replace your sheets if tears after a measly 45 days, so expect to waste your money. On their website it says "durable" sheets many times, when it really should advertise as delicate. And I did wash with the special silk detergent on gentle, and air dry no heat. Wish I could upload the photos of the actual sheets now. So disappointed in Mulberry park silks, I guess call them if you want a real "piece of sheet".

30 octobre 2024
Avis spontané
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Réponse de Mulberry Park Silks

Dear Citizen,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your continued frustration with our products. Please know that our intention has always been to help resolve our customer’s concerns to the best of our ability.
When you contacted us regarding a rip in your original fitted sheets, we were able to replace them under our warranty policy. Even though the damage you experienced was not due to a manufacturing defect, we made an exception for you because it was within our 45-day warranty coverage period. As specified in our policy, any product provided under a warranty claim is not eligible for additional warranty coverage. Our policy is designed to cover manufacturing defects and, while we made an exception in your case to offer a replacement, we must adhere to these guidelines to ensure fairness and sustainability for our business.
As contradictory as it may sound, silk is both a delicate and durable fiber, depending on how it's handled and the context in which it's used. Silk fibers are among the strongest natural fibers, even stronger than steel of the same diameter. When cared for properly, high-quality silk (like Grade 6A Mulberry silk) can last for years without damage. On the other hand, silk fibers can weaken with friction, leading to small tears if not handled properly. Sharp objects or rough surfaces can cause snags, making silk less forgiving than other fabrics like cotton or polyester. After your second time reaching out to us regarding your ripped sheets and after receiving a complimentary replacement, we suggested that our silk bedding may not be the ideal match for your needs.
We genuinely appreciate your investment in our products and are sorry that your experience didn’t meet your expectations. Our goal is always to provide high-quality products along with excellent customer service, and we’re disappointed to hear that you felt otherwise.
Warm regards,
The Mulberry Park Silks Team

Noté 5 sur 5 étoiles

Love

I have recently ordered two different sets of skinny scrunchies from them as well as their free swatch samples. The order arrived about a week later and was just as described.

The scrunchies are smooth and silky. The elastic on the inside seems sturdy as well. I also love the fact that they offer free sample swatches so that you can see the colors as they are before making a product purchase. They also have a reward program.

25 juin 2021
Avis spontané
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Réponse de Mulberry Park Silks

Dear Zoe,
Thank you so much for your thoughtful review! We're delighted to hear that you love your skinny scrunchies and that they arrived just as expected. We take great pride in crafting our silk accessories with the finest Grade 6A Mulberry Silk, ensuring both durability and luxury in every product.

We're also thrilled that you found our free swatch samples helpful in selecting the perfect color! We know how important it is to see and feel the silk in person, and we're always happy to provide this extra service for our customers.

Our rewards program is just one of the ways we like to show appreciation to our loyal customers, and we look forward to helping you "Indulge in Self-Care" with more of our silk essentials in the future.

If you ever have any questions or need assistance, feel free to reach out—we’re always happy to help!

Wishing you many more silky-smooth hair days,
~The Mulberry Park Silks Team

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