Murdock London Avis 

The best haircut I've had, by a long stretch.

For the last 9 years I have visited the same hairdresser and have come to expect a good, consistent salon haircut. My visit to Murdock Soho was intended to be an interim haircut to tide me over until July when she can next fit me in. I was a little apprehensive going to someone else, and going to a men's barber. However, nothing about my experience fell short of a five star rating.

When I arrived, I was offered a variety of beers and shown to the waiting area. Everything was clean, tidy and in keeping with the social distancing requirements that must be very difficult to maintain for this type of business.

I was assigned Dylan, a very friendly, chatty stylist who paid close attention, not just to what I said I wanted, but what he heard me ask for from a haircut and beard trim. Throughout the cut and conversation he pepperd in little choices and advice about style from "do you want a parting" to "do you want your beard shorter than normal - I think it will blend better with the sides". He even explained why he was doing things a certain way, which I appreciated. The cut was finished with a choice of products and aftershaves, augmented by the same expert advice received during the cut.

If you're reading this because you're unsure about the higher price than a normal men's cut. You're already open to the idea of spending the extra, and should give them a try. And ask for Dylan, he's great.

The only negative point I have, is I now need to have a difficult conversation with my regular hairdresser as I think I've found a new one. Sorry!

Great service and great products. Fast and efficient delivery. My husband is so pleased. Keep up the good work.

This review is in two parts: ordering products online and quality of products and a belated review on service at the Brewer Street branch.

Online products and service: the service is absolute first class. Easy to navigate, good promotional offers if you sign up to mailing. The products are shipped out in record time.

Beard Shampoo: brilliant
Beard Conditioner: doesn’t work for me personally
Beard oil: I don’t mind the smell, but others might not like it. Less is more as they state
Moisturiser: it’s on my shelf but not my go too

Barbers: I don’t really want to run the risk of someone ruining the beard so il caveat this with, I let them know exactly what I want. If you don’t know, you might have a different experience, so do bear this in mind. I’ve personally never found any of them being annoyed with taking instruction or thinking they know best. In fact sometimes one barber might ask another for their opinion, and whilst some might think that is a concern, to me it demonstrates they don’t think they know best. When I’ve asked for suggestions they have helped. I like the service and set up. They never push any of their products. I don’t want to single out any barber as the ones I have used have all been great. Once lockdown is over, il be visiting again.

Can't speak for all the hairdressers but do not recommend Charlie.

Didn't listen to what I asked for, and gave a very poor haircut.

Emailed the salon to complain and they didn't have the courtesy to reply.

Well designed website which makes for easy browsing through their product offering. Once order is placed, products are dispatched quickly and free of charge (May 2020). Products are not cheap but are good quality and paraben free.

MurdockLondon it's like a regular hair salon, but only with very high prices. Haircut here is like a lottery. If you are lucky you can get to a good master, if not you can get to someone who has learned to do only certain types of haircuts, while others do very badly.
As an excuse for careless work, they do not neglect anything, up to the client’s accusation that it’s his fault that the hairdresser didn’t do his job carefully.
I recommend to look for more decent places. Concierge service is just disgusting, all functions are reduced only to receiving payment for a haircut. They have not been taught to communicate with customers and the general understanding of decent services.
Obviously, this company is at sunset.