Museswimclub Avis 

9
•
TrustScore 3 sur 5

3,0

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Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

9 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,0

Tous les avis

(9)

2 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Shocking

Shocking. The account is no longer active and I’m still waiting on my order.

26 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Not worth the high prices

Recieved my order within 6 weeks. Bought the sportsbag Chanel the Chanel beach tote and Chanel slippers. The sportsbag they are asking 160€ that is a pretty big price for a bag non leather. Quality is ok but the black band/handle is really too fake the Chanel logo is absolutely wrong. The beach tote was ok but also a little too high in price for what it is and the slippers. Sold for leather but is pure plastic. Horrible for that price. And the Chanel Logo on top was Made of fake diamond Stones. That was I think my fault that I did not see that clearly. I thought it was a solid gold colored logo. All together I really got my order completely but the quality is so poor that it is far too high in price for What you get. I Tried it spend 273€ and will not order again.

3 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Scammers

Scammers. Absolutely shocking. Terrible quality. Cheap material. Packed poorly. Arrived after 6 weeks. No response via email or instagram when I want to return. I am totally furious. Don’t buy from these scammers.

29 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Beware!!! Scammers

Order at your own risk! I’ve waited 4 weeks, said they would send tracking, never did. I’ve now raised a chargeback with my bank for a refund. They don’t respond to emails or instagram messages. Total scammers! As per their reply I did indeed receive tracking which doesn’t exist. Funny how they can reply to a review but not to their emails or instagram messages. They had their chance to respond before I submitted the chargeback via my bank and didn’t. My claim was upheld. Fraudulent?! Rich coming from a company who sell fake goods!!

25 avril 2025
Avis spontané
Logo de Museswimclub

Réponse de Museswimclub

Kiley, you received an email on the 13th April with your tracking details. Note, this was within the processing and shipping timeframes clearly stated on our website. We look forward to successfully challenging your fraudulent chargeback ☺️
* We received an Instagram message from you on the 10th April, responded to you on the 11th and you received your tracking details on the 13th. Tracking details show your order was delivered on the 25th April. Apparently after this discourse you changed your bank claim to ‘damaged on arrival’? Silly to lie on a public forum as screenshots from Trust Pilot have been sent to your bank.

If any other businesses have had similar experiences with Kiley Yale (Maidstone, UK) please contact us at contact@museclub.com

Noté 1 sur 5 étoiles

Never purchase from this company!!

Worst company I have ever purchased from and worst customer service. Three months after I had purchased order, I had STILL not received anything. During this three month period, I tried to contact them on IG, FB and email and no one replied to me. I threatened escalating my complaints to small claims and only then did I receive a reply and a refund. I would NEVER recommend purchasing from this company - I do not know how they are still operational.

7 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Disgusting company

Disgusting company. Ordered 2 items and paid for 2 items.
Only 1 item arrived.
They won't answer my endless number of e.mails asking them to fulfil my order. Dreadful.

2 février 2025
Avis spontané
Noté 1 sur 5 étoiles

WORST COMPANY WITH WHICH I'VE EVER DEALT

Product received was drastically different than what was received. They didn't respond to my attempts at trying to return, so I filed a complaint with my credit card company. They then told the credit card company that I was a fraud and was trying to get a refund and keep the item. I contacted them again, and their response was "You’ve already filed a fraudulent chargeback so we will not be corresponding with you further- this matter is now with your bank." What a POS company.

31 mars 2025
Avis spontané
Logo de Museswimclub

Réponse de Museswimclub

Thanks for your review Alison. Hope you’re enjoying the items you tried to keep for free ☺️

Noté 1 sur 5 étoiles

Terrible communication, terrible quality

Made a purchase in Dec, only received half the order (a $70 hat) in the middle of Feb.
The other half of the order $230 pair of sandals have not been shipped, and they will not respond to DM’s or emails for a refund or update of shipping

22 décembre 2024
Avis spontané

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