Musicbound Avis 

Easy website to navigate, smooth ordering and prompt delivery.

The delivery of the bass guitar was excellent as was the instrument. Unfortunately, because the guitar case and stand was coming from a 3rd party supplier, these items have been delayed for some time. In fact, I've cancelled the order on the guitar stand. This is why I can only give 3 stars as opposed to 4 or 5.

Yes I've currently just started to play my guitar again, after sometime out not playing, so that is why I needed the guitar stand, in which I'm really glad I did purchase from you guys, thank you.

Ordered the last one. Cust service came straight back telling us it had slightly defective varnish, offering us 3 good choices and essentially next day fulfilment If we proceeded. Very good and enlightened human response. Guitar is also excellent.

I took my guitar to this shop in March for a standard setup. I also asked them to clean a crackly volume pot and apply a bit of glue to a small cosmetic crack on the headstock. They charged me £110 in total (£50 for the setup, £10 for strings, £25 for the glue, and £25 to clean the pot). I didn’t question the price at the time — even though it seemed steep — because I trusted they’d do a good job. Unfortunately, that trust was completely misplaced.

They originally told me the guitar would be ready in three days. It ended up taking three weeks. I was told the delay was because "glue takes ages to settle," which seemed odd. During that time, I had to go to the shop in person multiple times because they don’t answer the phone, and every visit came with a new excuse.

When I finally got the guitar back, the strings were buzzing badly. I returned it immediately. They made a quick adjustment and said it was because "the new strings need time to settle" — something I’ve never heard from any other tech. The problem persisted, so I brought it back again. This time, they said the bridge was bent and needed to be replaced.

I ordered a new bridge myself and brought the guitar back for them to install it. They offered to do the swap free of charge — fair enough — but it took another month to get my guitar back. Again, I had to chase them repeatedly, with little to no communication from their side. I only got through once by phone and expressed how frustrated I was. They promised to sort it properly.

When I eventually got the guitar back, I was told it was fixed — but the same issues were still there. At that point, they told me the guitar actually needed a full refret. Funny enough, when I first brought it in, they said nothing like that was necessary.

To top it off, when I came to collect the guitar for the final time, no one even acknowledged me. One of the brothers just handed it over without a word or apology — genuinely unfriendly and unprofessional.

This is the worst setup job I’ve ever had — and this guitar has had plenty of work done over the years without problems. I’m now taking it to a proper luthier to fix the mess they left behind. I would strongly advise avoiding this shop if you care about your instrument and your time.

Good value. Works well.

Quick delivery. As described. Excellent.

They said they close at 6, I travelled from far to come to the shop, arrived at 5:25 and they were closed. Absolute jokes.

Received 2 defective basses (1 with faulty electronics, 1 with rough finish to back of neck in manufacture) so had to return both and cancel. Was partially refunded and charged a return fee. Left out of pocket through no fault of my own after trying 2 unplayable basses so no option but to score as 1 star.

Guitar was exactly as illustrated and what I was looking for. Good value and it also arrived promptly and well packaged.

It was very easy to use the website and make a purchase. Everything went smoothly.

Shipping was fast enough. Initial contact with order fulfilment team was good when they needed to confirm my shipping address. But, the item description was not as accurate as I'd think reasonable and the single photo of the item hid the extent of the "cosmetic wear". Follow up contact with the store fell on deaf ears apparently as I've not even had an acknowledgement of my concerns.

Excellent service and arrived very quick

Getting a replacement amp from Musicbound was faultless. Making my order online was great. The description was exact, and the processing, despatch and delivery very quick and efficient. No complaints.

Excellent communication and quick postage. Item exactly as described. Thanks so much.

Great service at a great price.. loving the Aria guitar.. definitely would use again, 10/10

Nice product, hard to find. Fast shipping. Good pachaging so arrived with no issues.

Very helpful service, called in to the shop to check stock availability/product details & ordered online. Arrived within the week - very good given cheapness of delivery charges.