Mwave Australia Avis 

I was really excited for my new order. They did contact me the day after I ordered, as one part was incorrect. I paid straight away and I have heard nothing since. I have emailed and used the support board for weeks with no response. I have now had to raise a claim through the bank. I really do recommend doing your research on the day. This company was purchased by another company rating badly on this platform. Social media pages for the companies indicate many people are concerned. At this point in time I recommend buying elsewhere.

IF YOU ACUTALLY WANT YOUR PRODUCT, DO NOT ORDER FROM THEM!!

First your company did not notify the customer that your product is out of stock. Second, It took your company more than 3 weeks to get back to your customer that you can't fulfill the product. Then you ask your customer to wait indefinitely because you don't know when you can get the product in stock. Your customer asks for a refund and you are telling me that there is no guarantee that I will get my money back?

Offer me a "gesture of goodwill" for free express shipping and 10% off? Bro I waited more than 3 weeks to not even get a notice until I started to follow up. You gotta be kidding me Mwave.

Took my money, never received what I've paid for. Keeping my money and tell me I should wait indfinitely? This sounds like the biggest scam to me. This is not how you do business.

My order is getting delayed and they cant give me an ETA because mwave is going through acquisition.
Beware if you are planning to place a big order.

I have 2 seperate orders, yet neither one has been dispatched.

It's been two weeks now with my orders stuck on processing. Everything was in stock when I placed my order.

Even with a change of ownership, there shouldn't have been a delay of this magnitude.

I've cancelled my order today but lord only knows when I'll get my two grand back.

Scumbags of the earth

They have gone into voluntary administration because they are disloyal thieving scum.

I have spent over 1850 on a monitor and 3 finalmouse UXLs recently and 1 finalmouse is faulty and they refuse to send the other 2 I purchased in full and paid for express shipping, 2 weeks ago

They also made me keep a faulty monitor

Terrible customer service. I placed an order online, after 2 weeks I had not received my order. I called them to follow up only to be told they were stock taking and that post was delayed. I asked them to go check with the warehouse and they were unable to do that. There seems to be no communication between departments. Waiting on refund.

Bought a headset on their website, I swear it said in stock but after checking why it hadn't shipped after 4 business days, I saw that they had it as pre-order. I changed the headset to one they had listed as "in stock at supplier". After 3 business days I tried to contact them to get an updated ETA, I tried to call them 6 times throughout the day only to find them hang up on me with no ability to leave message. I then get an email the following day that the business has been acquired by Digidirect and the order has now been delayed so they can change their accounts over and conduct a stocktake.
I called customer service who tell me it's delayed best case by at least 3 business days. When I asked about refunding it, they said they wouldn't be able to do that for at least 3 business days either which means I can't buy it through another supplier as I wouldn't have the funds back. I asked if I could just go into a Digidirect store in Brisbane to get it and told no that's not an option either.
Terrible customer experience and I'm no closer to getting an essential headset for me to do my job with no ETA in sight. Not a happy customer

Preordered an item on 31 January 2025. Since then the price of the item has risen.
As of 14 June 2025, I've received one update from them, and the only reason I got that update is because I wrote to them multiple times asking for it.
Their response was that they're trying to fulfil the preorders but they're unable to get stock. That sounds reasonable except for the fact that multiple other retailers have had the item in stock now for months.
It's obvious that Mwave has NO intention to supply the item, they're not trying to because it'll cost them money. Instead they are happy to continue holding my money pretending that they're trying to get stock in, but they're not.
Why not just be honest about it, say we can't fulfil your order because we'll lose money on it and provide a refund. Rather than pretending to be trying to continue fulfilling the order made 4.5 months ago.
They've really stuffed me around with their dishonesty and lack of communication and I will NEVER make a purchase from Mwave again.

I bought a 4 bay hhd expansion box. It would not work for me. After 2 days of trying I worked out that bay 3 was not recoganising the drive - which worked perfectly of the other 3 bays. I returned the unit and they claimed they could not replicate the fault. I had already bought a replacement box that worked perfectly. They refused to give me a refund as I had not kept the original box. I am now $337.00 out of pocket and they have the drive back. Discusted with their customer service.

Great Store with good selection of products and keen prices

Great service, got everything I wanted fast

We have ordered a couple of items from Mwave, all have had great prices, well below others. All items were packed well and received in excellent / new condition. The only 'issue' is when Mwave do not stock items, they have to order them in and this process did take an extra day or so above the stated delivery time. Take this in mind when ordering if you need something asap. We would order with them again.

This company is a scam. They sell items they don't have but are marked as 'in stock'. You pay. They sit on your money, earning interest for a month. Then they tell you the item is out of stock and they can no longer get it. They off you a substitute similar item but refuse to tell you what it is before you decide, forcing you to take a refund which could take up to 10 days more. I ordered an item on 20/03 and received an email today telling me it's not available. 29 days. Read other reviews and they say the same thing. It's not just a one off. It's a course of conduct. A scam.

I prefer Mwave over other retailers like PLE, CPL, Computer Alliance, & PCCG because they offer unconditionally free postage with $250+ spending. Though I'd definitely buy more products more often if Mwave offered free postage for $100+, which I'm sure would lead to greater revenue in the long run.

Another big plus by my standards is user experience when browsing & comparing products on the site. Mwave's site is NEARLY perfect. I love the seamlessness of browsing thanks to the automatic categorical expansions when I hover my mouse over. It helps me get to the specific item page efficiently (e.g. DDR5 RAM took me 3 seconds from home page).

Aspects that I'd appreciate upgrades on:
- cart management (updating quantity of items can be done with - & + buttons | price updates from cart edits take way too long - not instant like PLE & Umart)
- general component pricing (not always competitive compared to Scorptec & Umart for example)

Cheers for the overall positive experience Mwave, keep up the good stuff!

Super Smooth and reliable.
Thanks You!

I've ordered from Mwave twice and the delivery has always been fast and accurate and the product (Dell lap top charger) has worked well.

It's always easy to shop with MWAVE. You order online and in most cases, you can pick up your order within a couple of hours or within 24 hours.

Very fast dispatch, saved the day.