I initially reached out some weeks ago but there were no available CPP RCH's courses yet, pending approval from Payroll Org. Anna was kind enough to keep my details and alerted me as soon as app... Voir plus
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Lisez les avis des autres
Had some minor issues with CPE hrs showing up and completely amazed by the prompt and conscientious customer service to understand, troubleshoot, and resolve the issues. HUGE shout out to Sam, who we... Voir plus
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I was concerned today because a live webinar I attended did not have completion credit post to my account. The CSR that helped me let me know it will likely post tomorrow as it's not an automatic proc... Voir plus
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I’ve been working with MYCPE for over two years now, and they’ve proven to be the best offshore staffing company I’ve partnered with. The team I have is excellent and continues to improve all the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
🌟 #1 Quality Continuing Education Platform 🌟 Since 2019, MYCPE ONE has been the trusted choice for over 250,000 professionals seeking to enhance their skills and meet compliance requirements. We offer a subscription-based platform providing 15,000+ hours of CPE content across 500+ subject areas in Accounting, Tax, Finance, HR, and Technology. Our platform features 700+ expert instructors and 100+ Advanced Certification programs designed to help you diversify your practice and stay ahead of industry trends. Whether you're an individual professional or part of a team, MYCPE ONE provides the resources you need. Our Individual Subscription offers unlimited access for just $199/year, including all learning formats such as live webinars, on-demand courses, podcasts, e-books, and more. For organizations, our Teams Subscription provides tailored solutions with compliance tracking, team management features. Along with our newly added Learning and Development for CPA and Accounting Firms at $499/user. Contact us for custom pricing and to see how we can support your team’s educational goals. We pride ourselves on innovation and accessibility, dropping 1 new piece of content every hour to ensure you have the latest and most relevant information at your fingertips. Our platform is designed for ease of use, with features like swift credit reporting, an exclusive mobile app, and real-time online agent support to make your learning experience seamless and effective. Join MYCPE ONE and experience a reduction in continuing education costs by up to 80%, without compromising on quality. As others strive to reach our standards, we continue to lead in providing top-notch, affordable education for professionals worldwide. Location :Online Platform Service Area: Global Hours of Operation: 24/7 Online Access Our platform is available at any time, allowing you to learn and meet compliance at your convenience. Support Hours: Monday - Friday: 9:00 AM - 5:00 PM (EST) 📞 Support Contact: 646-688-5128 Email: support@mycpe.com Phone Number: 📞 646-688-2884 Website URL: www.my-cpe.com Products/Services: Individual Subscription: $199/year Unlimited access to 15,000+ hours of CPE content across all formats. Teams Subscription: Contact US 646-688-2884 Customized solutions for organizations, including compliance tracking and team management
Coordonnées de contact
1600 Highway 6 South, Suite 250, 77478, Sugar Land, Etats-Unis
- (646) 688-5128
- jay@my-cpe.com
- my-cpe.com
4,7
Excellent
673 avis
A répondu à 100 % de ses avis négatifs
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Very good experience in subscribing the…
Very good experience in subscribing the CPE plan.
26 mai 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this, Pankaj! We’re glad you had a smooth experience subscribing to the CPE plan.
We appreciate you choosing MYCPE ONE and look forward to supporting your learning journey.
Réponse de MYCPE ONE
Thank you for sharing this, Paul!
We’re glad our chat agent was able to respond to your questions quickly.
Timely, helpful support is something we take seriously at MYCPE ONE, and we appreciate you taking a moment to let us know.
Thank you for the quick response.
6 mai 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this! We know timely support can make all the difference, so we’re glad our team could respond quickly and help when you needed it.
We appreciate your support and are happy to have you with MYCPE ONE.
Anna is great
Anna is great. She helped me feel comfortable with the harsh language in your new terms of service and gave me a renewal discount. Thanks!
30 avril 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this, Dawn.
We’re glad Anna could walk you through the new terms in a way that felt clear and comfortable, and help with your renewal as well.
We know policy language can sometimes feel a bit heavy, so we appreciate your patience and are happy our team could support you through it.
So helpful!
Richard was very helpful in providing information to help me decide on my renewal.
23 mars 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this Carrington!
We’re glad Richard could give you the clarity you needed to make the right decision on your renewal. Helping professionals feel confident in their choices is something we really value at MYCPE ONE. We appreciate your feedback!
Réponse de MYCPE ONE
Thank you for sharing this!
We’re glad you had a smooth experience and received timely support. Being responsive and making things easier for our learners is something we truly focus on at MYCPE ONE. We appreciate your feedback!
MyCPE customer support is great!
I was concerned today because a live webinar I attended did not have completion credit post to my account. The CSR that helped me let me know it will likely post tomorrow as it's not an automatic process to record this completion. Thankful for their help!
18 mars 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this, John!
We’re glad our team could step in quickly and give you clarity around the credit update.
We know how important it is to stay on track with your CPE, and it’s great to hear the support helped put things at ease.
Appreciate you taking the time to share your experience!
Cost Effective
Richard was very helpful. I signed up for GOLD to ensure I meet all my CPE requirements for the year since my job isn't sending us to trainings, this is a cost effective subscription that should meet my needs.
3 mars 2026
Avis spontané
Réponse de MYCPE ONE
Thank you, Keilah!
We’re glad Richard could help you find the right option and get everything set up smoothly. One of our goals at MYCPE ONE is to make it easy and affordable for professionals to stay on top of their CPE requirements without relying on employer-sponsored training.
If you know other professionals looking for a flexible way to complete their hours, we’d love for you to point them our way.
Richard was the best
Richard was the best. Very knowledgeable and not pushy
27 février 2026
Avis spontané
Réponse de MYCPE ONE
Thank you, Rick! We’re really glad to hear Richard struck the right balance - knowledgeable, helpful, and never pushy. That’s exactly the kind of experience we want every learner to have.
We appreciate you sharing this!
Richard
Richard. He replied quickly and gave me assistance to reach my goal
5 février 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this Sherry!
We’re glad Richard was able to respond quickly and help you get where you needed to be. We appreciate you taking the time to let us know.
Above & Beyond
John went above and beyond in assisting me! He could have provided me instructions but he updated my qualifications. Thank you for your superior customer service. Also, the content of this site for certification is superb!!!
2 février 2026
Avis spontané
Réponse de MYCPE ONE
Thank you so much for sharing this, Angelina!
We’re really glad John could step in and take care of that for you; going the extra mile like that is something we truly value. It’s also great to hear you’re enjoying the certification content. We appreciate you taking the time to let us know!
Anna was great !
Anna was efficient, informative, and customer friendly.
29 janvier 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this, Jim!
We’re glad Anna could help you so efficiently and make the experience a positive one. We appreciate you taking the time to let us know.
Set Up My Team
I was able to accomplish what I was trying to do, however, the timing it took to complete was longer than expected. Additionally, I saw promotional pricing to set up an annual subscription for $189 per year as opposed to $199. While trying to set up a subscription for my Firm and the others in it, I was hopeful to receive the promotional pricing since I could alternatively just have my team create accounts for themselves and I reimburse them. That wasn't an option offered, and I had decided to rather just get the team subscription set up now anyways despite the extra $30 cost. Regardless, the agent I worked with was helpful and I was able to accomplish what I was trying to do. Thank you for that.
13 janvier 2026
Avis spontané
Réponse de MYCPE ONE
Hi Scott,
Thank you for taking the time to share your detailed feedback. I sincerely apologize for the longer-than-expected time it took to complete the setup—your experience matters to us, and we appreciate your patience.
I’d also like to clarify the pricing concern you raised. The $189 promotional price was part of our Black Friday campaign and was available only to first-time individual subscribers, which was mentioned on our pricing page at the time. We did notice that a few users found this unclear, and based on that feedback, we’ve since updated the placement and visibility of the message “For first-time users only – $189 offer price” to avoid any future confusion.
I understand you had discussed this with Stacy earlier, and I apologize that this distinction was not clearly explained to you at that point. I’ve shared your feedback with her directly so we can improve our communication moving forward.
Regarding the Firm subscription, the standard price is $199, and we do not charge anything additional beyond this. There’s also no negotiation buffer built into this pricing, as the Firm plan includes substantial added value and infrastructure that isn’t available with individual subscriptions, such as:
· Centralized Dashboard & Admin Controls to manage your entire team’s CPE from one place
· Automated CPE Tracking & Reporting, reducing administrative effort and audit prep
· Ability to track CPE credits for in-house events and external/on-demand courses in one centralized system
· Single billing cycle for all users, eliminating the need to manage individual reimbursements
Despite these additional capabilities and the investment behind them, we’ve intentionally kept the Firm subscription priced the same as our Individual plan, rather than charging separately for these features.
We truly appreciate your understanding and are glad to hear that, overall, you were able to accomplish what you needed with the help of our agent. Please don’t hesitate to reach out if there’s anything further we can assist you with—we’re always here to help.
I would not recommend this website
I would not recommend this website. The platform is not user-friendly, and on multiple occasions—after completing 4–5 hours of a 6-hour webinar—I encountered error messages that caused all course progress to be lost. This forced me to restart the entire course, only to experience the same issue again. This happened across several courses and regardless of the browser or device used.
I contacted customer support and opened a ticket, but even after three weeks I have received no response. Additionally, I was surprised by the automatic renewal of the subscription, which I only noticed through my bank statement. Users should be aware that this requires an active opt-out.
12 janvier 2026
Avis spontané
Réponse de MYCPE ONE
Hi Sabrina,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the experience you described, and we want to address your concerns transparently.
Your review regarding the platform usability was received on January 12th. The very next day, our team attempted to trace any support tickets or communication under your name to better understand and investigate the issue. Unfortunately, we were unable to locate any prior outreach linked to your account. As a result, we responded to the review and requested that you contact us directly at mark.weins@my-cpe.com so we could gather the necessary details and assist you promptly.
As of today, it has been over 20 days, and we are still awaiting further information from you to help us move forward. We truly want to resolve this for you—losing course progress and facing technical interruptions is not the experience we want any of our users to have, and we take such feedback very seriously.
If you’re willing to cooperate by reaching out with a few details (such as the email used on the platform or the specific courses affected), our team is more than happy to investigate and support you. We genuinely care about your experience and are still hopeful to connect with you and make this right.
Looking forward to hearing from you.
Best regards, Team MYCPE ONE
Broken promises
I loved the website until I had trouble with one of their certifications- Certified Tax Strategy Specialist. I completed all of the certification courses but didn't get the certificate that was promised for all of my hard work. I talked to multiple people on their staff thru live chat, email and phone over the course of 10 weeks. I emailed them copies of the individual certifcates for each course as they requested and more than one said they could see it was completed and would get it fixed. They would give me deadlines for when it would be fixed but no one ever fixed it. After 2 1/2 months of this I have finally given up on ever getting the certifcation. I will not renew my subscription with this company nor will I ever recommend their site. There are other companies with more competent customer service.
7 janvier 2026
Avis spontané
Réponse de MYCPE ONE
Hi Heather,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve faced regarding the Certified Tax Strategy Specialist certification.
This is certainly not the level of service or follow-through we strive to provide.
Your effort in completing all required courses is genuinely valued, and it’s disappointing to hear that despite multiple follow-ups and confirmations, the issue remained unresolved. We understand how discouraging this must have been, especially after the time and dedication you invested.
We would truly appreciate one final opportunity to personally review and resolve this matter for you. Please reach out directly to Mark Weins at mark.weins@my-cpe.com, and this will be handled on priority to ensure proper closure.
Thank you again for your honest feedback—it helps us improve our processes and accountability. We hope to regain your trust.
Warm regards,
MYCPE ONE Team
She knew exactly what I needed and…
She knew exactly what I needed and arranged for the special pricing to be billed. Very Helpful
5 janvier 2026
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this!
We’re glad our team could understand your needs quickly and help with the right pricing. Making things clear and easy for our learners is something we truly value.
Adam Wolf was attentive
Adam Wolf was attentive. He provided MANY suggestions for courses that might be relevant for me, and guided me in the registration process
31 décembre 2025
Avis spontané
Réponse de MYCPE ONE
Thank you for sharing this, Donna!
We’re glad Adam could help guide you through the options and make the registration process easier. Helping learners find the right courses is something we truly care about, and it’s great to hear that came through.
Completely unforgiving refund policy
Completely unforgiving refund policy! If you don't remember to go in and select to cancel the auto-renewal they automatically sign you up for, they won't refund, even if you request it immediately. My auto-renewal came on Christmas Day with no warning and a $70 price increase from last year; I saw it and requested a refund within hours and all they did was on the following Monday send me a link to their Terms and Conditions, which says that a failure to cancel auto-renewal is not a condition for getting a refund; the only possible reasons for refunds are tech problems on THEIR side.
The content that I did access was ok but I only used it for one 2-hour course this past year (I did use it for more in 2024), but the fact that they can't even give a personal response, just send you an email with a link to Terms and Conditions is just plain rude. Avoid!
29 décembre 2025
Avis spontané
Réponse de MYCPE ONE
Hi Elissa,
We truly regret the experience you’ve had and sincerely appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, and we genuinely wanted the opportunity to explain things more clearly.
We also attempted to reach you multiple times to discuss this personally; however, our calls were unsuccessful as they were connecting to your previous employer. We made several efforts to get in touch, as we believe this matter is best addressed with proper context.
Regarding the pricing concern, we’d like to provide some clarity. The standard price of our Gold Membership is $299. During a promotional period in 2024, it was offered at a discounted rate of $199, and you received it at an even lower price of $179 as part of a limited-time offer.
Although this offer was primarily intended for first-time subscribers, since you had been with us since 2022, we extended this benefit to you as a valued and loyal customer.
For your most recent renewal, while the standard price remains $299, your subscription was renewed at $249—meaning you still received a discounted rate of $50. Previously, you had received a larger discount of $120, and the difference you’re noticing is due to the earlier limited-time promotional pricing.
We completely understand that this may not have been clear at the time, and that’s exactly why we were hoping to connect with you directly to walk you through the details and address your concerns properly.
We sincerely apologize for any inconvenience caused and would truly appreciate another opportunity to speak with you and resolve this matter to your satisfaction.
Please feel free to reach out to us at your convenience.
Kind regards,
Customer Success Team
Réponse de MYCPE ONE
Much appreciated! Glad to have you learning with MYCPE ONE.
Helpful to get me back subscribed
23 décembre 2025
Avis spontané
Réponse de MYCPE ONE
Thanks for letting us know, Martin!
We’re glad we could help get you re-subscribed without any hassle. Happy to have you back learning with MYCPE ONE.
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