well done with my order, had a bigger list of items that were not available in other places - was prepared to wait more then a month and here got my order within 10days. Btw thanks for few tips on... Voir plus
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Absolutely terrible. I had to wait weeks for my order and for a response from customer service (who are actually very friendly, though that doesn't help me much). Now that I’ve finally received it,... Voir plus
Max and team were great. Unfortunately Fed Ex couriers weren’t. Damaging for a small family run business who work hard. Max went to great lengths to help resolve and received package 3 days late
Ordered Toilet basin and frame . Seller was available always via phone and chased down the missing packages Please stop using Fedex complete waste of time , seems many other customers also hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Coordonnées de contact
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, Royaume-Uni
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3,5
Moyen
138 avis
Demande des avis aux clients
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Useless!
The order took three weeks to arrive, all items apparently were in stock.
The toilet seat is missing.
Tried emailing but with no response !
Would be nice to have a telephone number to call!
17 février 2024
Réponse de Mybathstore
Sincere apologies for the delay in delivery of your order.
Please review the details of your order; you have bought just the wall hung WC without the seat. The V&B code provided with the product is 5684R001 and it is just the wall hung WC. The title of the item also suggested 'suspended toilet' with no mention of the seat. The deal we offered for the V&B Rimless WC was £174.57 which is a super-low price and seat could not be included within this price.
Kind regards
Item still not received
Item still not received - have emailed DHL who never received the item. Emailed Bathstore 3 days ago but no response yet.
Very poor.
14 mars 2024
Where is my order?
Still waiting for my order.Tried to email you but it would not go through. Ordered a bottle waste trap KLUDI 320mm chrome finish order no 3969/190224/52.
I have heard nothing.
19 février 2024
Réponse de Mybathstore
Thank you for your comment, please accept our sincere apologies for the inconvenience and disappointment.
We are constantly working to eliminate any shortcomings.
fast delivery
12 février 2024
Disappointed
Prior to placing an order I have got in touch with the store to check if item required was actually in stock and how long will it take to dispatch it. I have been reassured that required item is available and will be arriving within 10 days after purchasing. After being reassured I have placed an order only to receive an email a week later to inform that due to unforeseen circumstances item will be arriving a week later then initially agreed. Fast forward another week and I am still waiting on the item to arrive. Very disappointed and have a feeling that I have been sold an item that was not in stock.
17 février 2024
Excellent service
14 février 2024
Grohe basin tap was not available in uk
Grohe basin tap was not available in uk
My bath store got me this tap in 10 days Thanks Klaudia excellent turnaround
26 janvier 2024
Réponse de Mybathstore
Arun,
thank you for your kind words your custom; always happy to assist.
Hope to see you again on mybathstore
Klaudia
Réponse de Mybathstore
Thank you and hope to see you again at mybathstore
I haven’t received purchase yet!!
31 janvier 2024
Réponse de Mybathstore
Hi Rory, did you see my email? I wrote to you on the 12th of February with an apology, delivery update and offered a free postage. Below is my email that was sent to you on Monday. Please reply. KInd regards. Klaudia
Hi Rory
apologies for the late reply.
As you have noticed there is a delay with your order for which I'm sorry. Your product is on '10 days delivery mode' as it needs to be brought for you from our European warehouse.
There was a mistake in packing due to a similar product code; as a result a different item arrived. I notified the warehouse and they are correcting the error, the new delivery arrives at the end of this week. We will dispatch on Friday or Monday morning, subject to what time on Friday delivery arrives.
If that helps I will refund you postage fee
Again, my apologies for the inconvenience
Réponse de Mybathstore
Thank you for your custom and hope to deal with you again :)
Réponse de Mybathstore
Thank you and hope to see you again at mybathstore!
Non appearance of order
I ordered parts for my toilet on 11th December, through PayPal, as I hadn't received them, I sent an email for clarification but received no response from them! I raised an issue with PayPal & received a full refund today!!
Cowboys I'm guessing!!!
Beware????
11 décembre 2023
Avis spontané
Réponse de Mybathstore
Thank you for reaching out to us. We apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to not receive a response and have to go through the process of raising an issue with PayPal.
We take customer satisfaction very seriously and we are disappointed to hear that your experience with us was not up to our usual standards. We will definitely look into this matter and address any issues with our response time.
We are glad to hear that you have received a full refund from PayPal. We assure you that we are not "cowboys" and we strive to provide our customers with the best service possible. We hope you will give us another chance in the future.
Thank you for bringing this to our attention. We appreciate your feedback and will use it to improve our services.
Very good price for a very good product…
Very good price for a very good product and very speedy delivery.
19 décembre 2023
Réponse de Mybathstore
Thank you for your custom and hope to see you again at mybathstore :)
late order and no communication
Order made on 13 Dec, still not arrived or had any dispatch notice by the 31st despite enquiring by email.
13 décembre 2023
Réponse de Mybathstore
Apologies for this, we are constantly working towards delivering a better customer experience. Thank you for sharing.
Order didn’t arrive.
Unfortunately I can’t give any higher as product never arrived and communication was none existent.
7 décembre 2023
Réponse de Mybathstore
I apologize for the inconvenience and frustration, that is certainly not the experience we strive to provide for our customers. I understand your disappointment with lack of communication and order arriving late.
Thank you for bringing this to our attention, we are constantly working on improving our service.
Please let me know if you need any assistance with the product.
I was very pleased with the service I…
I was very pleased with the service I received which was prompt and with the customer's needs
15 novembre 2023
Réponse de Mybathstore
Thank you very much!
Good customer service
Had an issue with delivery which the company sorted for me immediately - good customer service
9 novembre 2023
Réponse de Mybathstore
Thank you and hope to deal with you again!
Réponse de Mybathstore
Thank you very much for your kind custom
Réponse de Mybathstore
Thank you for your custom and your kind review, it was a pleasure!
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