mycar Tyre & Auto - Bankstown Avis 

Excellent and timely services as always.

I recently took my vehicle to mycar Tyre & Auto Bankstown for its 110,000 km logbook service, and I am extremely disappointed with the experience — especially considering the cost of nearly $500.

I booked the service appointment for 12:15 pm through their website, as this time suited my personal commitments in the morning. Upon arrival, the mechanic expressed frustration that I had booked the vehicle in after 12 pm, stating that this would require them to stay back late to complete the work. This comment was both unprofessional and inappropriate — customers should not be made to feel they are inconveniencing staff for using the business’s own advertised booking times.

When I returned to collect my vehicle, I found it still inside the workshop. More concerningly, my logbook had not been filled in or signed — a basic requirement of a logbook service. When I politely asked for this to be completed, I was met not with an apology or explanation, but with an eye roll and dismissive attitude. This left me questioning whether the full logbook service was actually carried out, or if only the bare minimum work was done as per what appeared on the tax invoice.

Additionally, when I inquired about the complimentary 12 months of roadside assistance — which is clearly promoted as part of their service offering — I was simply told to call a 1300 number, with no further guidance or assistance provided.

Overall, this experience was highly unsatisfactory. I expected a professional service for the price paid, and instead I received poor communication, unhelpful staff, and a lack of confidence that the service was completed to standard. I would not recommend this location, and I will be taking my business elsewhere in the future.

Great customer service

All guys are good.& experienced

Prompt, cost effective and efficient service

Credit where credit is due! Mycar Bankstown have looked after my car needs for a number of years now. They always do an excellent job and trust them with any work they do. The customer service and communication is always good, transparent and consistent.

most honest and trust worthy service!!!

Friendly staff, got the job I needed done quickly, with great work ethic and more than fair pricing.

I Would like to thank Dib and Nabil for their honesty and integrity whilst addressing my concerns regarding my vehicle.
They were very warm and very professional to deal with, the service they delivered was next to none.
I have found my future mechanics, they are worth their weight in Gold!!
Mycar mechanics Bankstown square

Rema Malouf

the team are friendly and they completed the service on time
highly recommend

Dip the owner of mycar service has not explained clearly which parts needed to be fixed. Even, more than that the costs of parts which he had tole me on the first date, which were different to prices of parts of car in tax invoice list. Furthermore, he said that he would discount for me $78, but he did not keep his saying. I am concern of mycar service is at Bankstown as he provides fraudulent service.

Have been bringing my vehicles here for service and pink slips once they are out of warranty for the last 20 plus years. Have never had a bad experience. They always give me a call if there are any extra parts required and explain what needs to be done. Sometimes I can delay fixing it or it's a cue to buy a new car. The staff have always been professional. I have never had to return my car for any work to be redone.

Your staffs are very helpful. Fast and reliable. Love with your company's services. Thank you very much.

I found the service excellent and the personnel friendly and very knowledgeable, trustworthy and recommended them highly for service and customer care

Great service by Dib. Always willing to help

Great job! The guys at Bankstown are so helpful, honest and kind. Definitely coming back in future