mycar Tyre & Auto - Berwick South Avis 

Awesome experiences every time here. With our cars, our kids cars. You never take advantage and up sell, which makes you our number one choice!

Great bonus buying tyres and then getting a puncture repaired free of charge 15 months later.

Great communication

Great customer service and honest people.

Great experience having all tyres replaced job done quickly and efficiently car drives like a dream

Major lack of communication from ordering the tyres. Had to call a week before the date to check and they knew nothing about the order. Eventually found the order and they said we’ll need to get the tyres in. Called again the day before to make sure they were there and they eventually found the tyres.
Originally told they need the car for 2 hours then 4 and ended up being 6 hours. Not great when you organise other things to be done during that day.
Tyre pressures were all over the place and had to correct all 4.

I recently had the pleasure of interacting with Rick, the best frontline customer service manager I've encountered. His professionalism and quick service were outstanding. Throughout my visit to get new tires for my car, I saw Rick handle numerous customers with ease, always providing top-notch service. The entire team worked tirelessly, even after 5:30 PM, to ensure customer satisfaction. I truly appreciate their dedication and hard work. I am extremely happy with the service and care I received. Kudos to Rick and the team!

Fabulous customer service at front desk and good workmanship.

Great service

I recently visited Mycar Auto for a car replacement, and I couldn’t be happier with the service. The staff were incredibly friendly and made the whole process smooth and stress-free. Their timely communication kept me informed at every stage, and they were always available to answer my questions. The team went above and beyond to ensure I had a great experience. I highly recommend Mycar Auto for their professionalism and outstanding customer service!

Got my car serviced there for the first time. Very knowledgeable and did a great job on the service.

Great experience. Friendly and helpful service. Would recommend them to anyone.

Experience staff, friendly store manager. Professional manner and all the hospitality provided. Many thanks

The online booking system was easy to use and offered me a convenient time. The staff were knowledgeable and efficient, and very personable. They knew my car and my requirements. The work was finished earlier than expected.

Awesome service, very professional and friendly staff, definitely recommended 👍

Dropped car off and was told I would be informed when ready
Got text later picked up car all ok was told what was done .could not have been earlier

quality care and customer service.

Booked in for a low pressure tire; although had an appointment and was on time. Had to wait about 10mins to be seen. The guys quickly proceeded to charge me for the repair. I pointed out; it shouldn’t be the case as i had bought the tyres from mycar.
It took half a day but the tire was fixed and I took the car home. Next day; had a completely flat. Could not move the car. What’s more could not remove the wheel as it was too tightly screwed in. Had to call roadside assistance. They had the same experience and complaint about how badly the wheels were screwed in. He also points out the leak was exactly the same spot aa the repairs puncture. Another day wasted.
Had take a day off on Monday to get the tyre fixed. The reception says the flat may have taken place while taking the car back home. It took them the whole day to fix my car. 3 days for a flat tyre.
Poor workmanship; poor attitude and bad customer service.

I was greeted and taken care of by Rick at the Berwick South store & he helped me understand exactly what I was paying for and what my service included

We needed new tyres for two cars and decided to try our local Mycar, where we met Rick. He was incredibly knowledgeable and provided excellent service. When we found a cheaper price for the same tyres, he happily honored the price beat guarantee. Rick was friendly, approachable, and patient, answering all of our questions without hesitation. We’ll definitely be returning for future tyre needs!