mycar Tyre & Auto - Cairns City Avis 

Courteous service, responsive to customer needs and providing comprehensive information on the work being conducted on the vehicle and associated costs.

Great Service, communication and transparency.

Very strange billing experience.
Was sent online bill for $171
Turned up to pick up car and given original quote bill $650
Nobody could tell me who sent lower bill.
Have requested itemised receipt. No reply as yet.
Whole thing very strange.

Excellent service!

damage my car and lied and wouldn't fit it never going back

I recently chose Mycar Auto Shop for my car maintenance, and I couldn't be more impressed with the exceptional service they provided. From the moment I walked in, their team was welcoming, professional, and genuinely attentive to my car's needs. The staff took the time to thoroughly explain the issues with my vehicle and offered transparent, honest recommendations. The repairs were completed efficiently, and my car has been running smoothly ever since. I truly trust Mycar Auto Shop for all my car repairs and maintenance needs, and I wouldn’t go anywhere else. I’m giving them a well-deserved 5-star rating for their top-notch service. Kudos to the entire team for their outstanding work!

The team at MyCar Cairns city always does a top job. Always receive excellent customer service. Have recommended this service to family and friends.

I came for a basic servicing, telling them to take care not to lower down my passenger window, as an electrical issue was preventing me from raising it back up.

However, my warning was useless, as they still lowered it down anyway, without even telling me about it when I came back to pick up my car.

Did they think I would not notice my passenger window wide open while the rain was getting into my car?

They ended up making me waste one hour and a half, waiting for them while they were butchering the inside of my door, not knowing how to properly open it to raise the window back up again.

Poor customer service, communication and work, even though it was all about fixing their own mistakes.

Friendly, fast, affordable, and competent.

Excellent service and appreciation of the special needs families on school holidays with kids have - much appreciated!

Staff were very friendly and very helpful. Online booking system was super easy to navigate as well.

Friendly staff. On time. Helpful.

great service , and when i had to take it back because they didn't fix the problem 15 minutes later they got on it and it was fixed the next day

Booking was made on 29th Nov to change the tyres on 17th Dec. Full payment was made. Yesterday got a call around 4.45pm that they have only 3 tyres. So after being without car for full day of 17th, I have to go again when 4th tyre comes. This is in spite of receiving a call in between around 8th or 9th Dec that tyres have arrived & when I am bringing my car.

Booked in for a service and also to have a fault checked and fixed (car was jolting when at a standstill). When dropped the vehicle of I ensured they were aware of the fault, the guy even highlighted it on the work sheet and said they may need the car all day, no issues. Received a txt at lunch to stay it was ready, called them and asked if they identified and fixed the fault, was told yes it was the break pads and they fixed it along with standard servicing. Picked the car up at 4pm, driving home and the car starts jolting again. I called the office up and advised them of the issue, to be told they didn't have time to check the issue out and that they must of mixed up the information when i called at lunchtime as they are busy. Advised that I would need to book it back in and no space until the new year. Checked my invoice and all that was completed in the work was standard check-up (oil, filters). Will not to be returning. Would hate to think what other things they have mixed up and put others safety at risk.

Great service, professional and kind staff.

The recommended tires were better than I expected. The customer service was kind and friendly.

The product we purchased was an excellent price Black Friday sale
The Staff very respectful and service ran quite well.
Would definitely recommend this company. Only thing l would suggest is better amenities for waiting customers.

No space available for parking.
Car wasn't ready at pick up time and no call. Need to went to the shop after closing hour and found that they forgot to work on mycar.

Pick up car next day, a reception guy apologized about this but a bit disappointed about first time experience.