mycar Tyre & Auto - Charnwood Avis 

Disappointing Service Experience

I recently booked a MAJOR service for my Kia Sorento through mycar's online booking system and paid in advance . Unfortunately, I was disappointed with the overall experience.

During the collection of my vehicle, I received little to no feedback on the service that was completed. There was no clear explanation of what items had been inspected, nor was I provided with any information regarding the condition of important safety components such as the tyres and brakes. For a major service, I would expect a comprehensive report and a discussion of any issues identified or stuff to be mindful of etc.

In addition, the vehicle was not returned in the condition I left it. There was rubbish left inside the car, the driver's and passenger's seats had been adjusted and not returned to their original positions, and I noticed stains on the floor mats.

While the service may have been completed mechanically, the lack of communication, absence of a detailed inspection report, and poor attention to vehicle care significantly detracted from the customer experience. The invoice sent to me by email indicates that the regular engine Oil Change while the labour cost 65% of the total cost of this service. I hope mycar can improve its quality control and customer communication processes in the future. Cheers

I am extremely happy with the service I received from the guys at Charnwood mycar Tyre & Auto. The Manager was very helpful in describing what I needed to have done, there was no “you’ll need to spend thousands” attitude, he went through the service product and kept expectations at the right level. I would thoroughly recommend this centre to anyone seeking a great for value service on their car. With all of this the Manager was Great. The premises was also very clean, normally a sign of mechanics who take pride in their work and their environment.

My name is Paul McMahon, I recently took my 2012, Subaru Forster, for a service. I spoke to Hamish, to book my vehicle in as I have had my car serviced there before with excellent satisfaction. Once again I have been thoughly happy with the work carried out. They were professional and good on feedback on the work that they did with an itemised list of what they fixed on the vehicle. I would definitely recommend this particular company to my friends and colleagues. The car is definitely running alot better and is now a pleasure to drive. Hamish, was both pleasant and informative about the condition of the vehicle and clearly covered future work that will be necessary in the next service.
Thanks! Mycar Charnwood.

Rego check went smoothly.

100% satisfactory results in work done on my Mazda2 -very friendly and informative service !

they serviced my car on short notice and they were very friendly

I can't recommend these guys highly enough. They helped me out when I found myself in a really complicated situation with my car and needed to get everything sorted for registration and a roadworthy. What could have been a very stressful process was made so much easier thanks to their professionalism, knowledge and willingness to help.

The whole team was friendly, patient and genuinely cared about finding a solution. Nothing felt like too much trouble, and they went above and beyond to make sure everything was sorted quickly and smoothly.

It's so refreshing to deal with a local business that provides such great service. Thank you again for all your help! I'll definitely be back and would happily recommend you to anyone.

Very helpfull staff. Kept informed of what was happening with the car.

Awesome customer service, Explained what I needed to fix clearly. Would recommend 100%

Very communicative. Explained the quote and costs well and gave options for how to proceed.

Honest, reliable and friendly service. We just found our new garage! Thank you so much, team.

Great experience, friendly and knowledgeable staff.

Had my rego inspection done yesterday at mycar Tyre & Auto CE Charnwood and honestly couldn’t fault the service. Staff were professional, easy to deal with, and explained everything clearly without trying to upsell me into bankruptcy via “urgent” air filter replacements. A rare modern miracle.

They got the inspection done efficiently, communicated well throughout the process, and made the whole rego process far less painful than dealing with government paperwork usually is. Really appreciated how straightforward and respectful they were. Would definitely recommend to anyone needing an inspection or general mechanical work in Canberra.

Loved the service and friendly outlook. Great team

Great efficient work. Completed on time.

Very efficient and very professional service

Car back on time, no hidden costs, staff happy to discuss what was needed, what was done.

The boys at Charnwood are always helpful and polite. They always get the car completed in a timely manner

Hamish and the crew are awesome.
Friendly and knowledgable.
Recent transfer of rego was a pleasant experiance.
I'll will be glad to come back and have the crew service my new to me steed in the future