mycar Tyre & Auto - Deer Park Avis 

Hi I went to my car auto about 5:05 on 28 July. I walked in and asked at the desk if they could help me and check my bulb. My front light wasn’t working the gentleman at the desk. I don’t know his name he said I’ll just get someone to check it for you and ensure enough they got me someone to check it. His name was Simon. I told him I had gone to supercheap and I changed my bulbs and they charge me $40 and they were working but for some reason I got Simone to check it and the bulb that they supposed to change hadn’t been changed. It was black. Lucky for me. I had a spare bulb I came to my cars and they were extremely helpful. They went above and beyond they fix my light and I was happy with the service thank you Simone and the gentleman that was behind the desk. Good service.

I spent several hours yesterday 19th July trying to purchase tyres and a wheel alignment for my vehicle, I found tyres at a 30% discount at Mycar, I tried several times through the day to check out as I knew the sale was ending at midnight.
I took screenshots of my many attempts as well as calling the branch and advising them that I was unable to check out.
This morning I rang the branch and Steve wasn’t interested in the difficulties I had trying to check out and continue to say the sale had ended at midnight and then he stated the obvious that it’s now 8.26am.
It became obvious to me that during our conversation he wasn’t interested in my screenshots nor checking the voicemail message id left them, whilst they advertised this special to end at midnight it had in fact ended the day before as checkout wasn’t available and Steve says the sale price couldn’t be honoured despite this problem.
I told him I would refer this to fair trading and leave an appropriate review on Trust Pilot.

I ended up purchasing the tyres I wanted for $660 this morning slightly less than MyCar sale price.

Service was good, honest & reliable!!

Fast reliable understanding good price

Customer service was great. It would be nice if they cleaned the wheels and put some tyre black on the tyres so it’s looking good

Great customer service with clear explanation of the process and service. I would definitely return for my next service.

Excellent customer service!!
Who has a wealth of knowledge.
A company who cares about their clients!!

A serious brake problem was discovered during routine service
This has now been rectified but further issues were uncovered but without exceeding the original quote ha e successfully been resolved . I can't thank the manager and workshop staff enough and would recommend the Deer Park site to anyone.

Profession and courteous, kept me informed on progress. Went above and beyond to have the car ready for me to register with VIC Roads

No proper service

They tell me all the problems that my car has that need to be fixed and they give me genuine advices about my car

MYCAR were prompt and efficient. Kept to the time schedule as discussed.

Booked in car service and was completed

I appreciate the service and follow up when required.

I had a very disappointing experience with this MyCar branch. Not only are their services quite expensive, but the quality of the work and professionalism were far below expectations.

I brought my car in to have an issue fixed, but after the service I received the car back with additional problems that were not present before. I returned the vehicle again to have it corrected, but unfortunately the situation did not improve.

Having to bring the car back multiple times, only to receive it with more issues, is extremely frustrating and not what I would expect from a professional automotive service provider.

I hope management takes customer feedback seriously and improves both the quality of their repairs and their overall customer service.

Flexible booking arrangement and good service

Booked my car for a set of new tyres and wheel alignment. Dropped the car off a bit before 8am and the entire service was done before 10am. New tyres was great and the price was very reasonable for a set of branded comfort touring tyres.

Excellent Customer Service.
Communication
Timeframe
Understanding My Concerns and advisement.