mycar Tyre & Auto - East Perth Avis 

I had my first service done here for my BYD,I have asked to fix my front left tyre it has puncture ,but they told me no puncture when I picked up, they pump it up ，after one day the pressure in the same tyre are significantly lower than the other tyres,I am very disappointed with this type of service.

The staff at the East Perth branch were so kind and helpful. I called in without an appointment due to a popped tyre and they went out of their way to help. Very impressed with the service, thanks so much!

Pretty annoyed tbh. Took my car for a logbook service and need a DPF service too, was told couldn’t do the DPF service or remove the warning light only for me to call another mechanic who questioned why it couldn’t be done and if I want it done will have to have engine oil removed which was just changed and pay $700+ after just spending $500 on the service at mycar. Never again honestly, complete waste of my time and money going there.

Excellent service & knowledge. I always take my car there for servicing & any problems or repairs. A great team

Easy to deal with.
Worked on time

I must say l am really disappointed with the service l received from my car East Perth. The level of disrespect dishonesty that they rendered to me is soo unacceptable and shocking especially from a company like yours. I brought my car to be diagnosed what problems it had on the 4th of October 2024 at 8.30am. I was told they will call me after they have diagnosed it. I signed a form which l was suppose to pay $89 for it. They never called and around 2pm I called just to follow up and was told they were going to ring me. Saturday l rang them around 11am and was told they were going to call me. Monday l called them at 2pm and was told the same thing they were going to call me. I waited patiently and mind you my life was at pose because l was not mobile. On Tuesday l called them twice and the second time around the 3pm someone said my car had so many issues and they were going to call me. Wednesday l called again and was told there were issues with my car and was asked if l wanted a quote and l said yes. I told them I was coming to collect my car and l went. When l got there l was not given any quote and even the diagnosis statement to show me what issues were identified. I want to make it clear that l did not take this car for service but for diagnosis. So I should have received the service l asked for. I had to ask exactly what was wrong with the car and the guy said maybe suspension and other minor things which for someone who has come to get a service for something that you are not sure of, I did not see the need to add more confusion to a client and leaving me clueless. It’s like going to the doctor and they tell you, you are very sick and about to die but they don’t tell you what’s wrong. I took my car and one of the Tyers was flat and l asked the guy he said because your car needs new Tyers that’s why it’s flat. Interesting and concerning aswell. The shock came when l opened my bonnet and discovered that my coolant cover was my missing and the other cover aswell. My battery was flat and now l don’t even know if the battery was really mine or not because l have never had any battery issues. I panicked and looked for a mechanic who advised me not to even drive the car. He said it was hazardous not just to me but the community and wondered how mycar even let me drive the car without the caps because it was not safe. This really calls for concern. Why were my caps removed? Was this car even diagnosed? What happened to my battery? Why was l not notified about the missing staff? I wonder if such services were rendered just for diagnosis what more for people who bring their cars for servicing. Are they really serviced or it’s just said done and not done. I called them and they said they will call me again as usual. Someone later called and said all the things l had mentioned we’re never there. That’s not true, I might not know much about cars but one thing l am certain is l know my staff. i know how i took my car there. we had a back and forth until the manager said you never brought your car here. thats a very big insult considering all these events and the calls? I thought all calls are recorded for monitoring and training purposes, are they not? What happened to customer loyalty and honesty especially if calls are recorded also there caremas at the shop. I can’t just randomly wake up and make such an accusation when l fully understand and know the reason for cameras and recording of client and service provider relationship. if l never brought my car there so how did he know those things were already missing? he said it was also part the things that was wrong with the car. who did they tell? were is the report, why was l never told? he said come again to get the report, so l have to inconvience myself again to get the report. l told them l am not coming there, how should l come when my car is not safe to drive. I should get into another expense to get a report for something that should have done before. It was not my fault that they did not deliver. he asked for my email address l send it and up until now l have not received anything yet. please if this not your standard of work ethics and customer care values kindly rectify this. I went through your code of conduct and what it states does in no way align the the customer service and treatment l received.

MyCar, booking system was easy to use and they contacted me to advise me if any other extra maintenance was to be considered.

John

I have always found the team at My Car East Perth fabulous. Their willingness to go above and beyond, their patience while dealing with a line of customers that runs out the door and their overall customer service can’t be faulted. I have turned up without a booking (and a nail in my tyre) on two occasions over the past 5 years and despite being fully booked, the team has generously agreed to fix my tyre. This has meant I don’t have to cancel my patients who are booked for home visits that day. Thanks My Car East Perth!

Friendly customer service
Thanks

Excellent service thanks

Garrett was so obliging when I needed a puncture repaired urgently. He squeezed me into what was obviously a very busy day for them. Thanks so much Garrett.

Always a pleasure to go to Mycar friendly and efficient.

Service was good, but it took to much time to get my tyre replaced, I had to wait for 3 weeks for 1 tyre to arrive.

Quick response, good service and reliable.

Huge thanks to Garret and mechanics at My Car East Perth!
They went “above and beyond” to fix the power steering on my car - arranging a refurb of parts rather than ordering new from Korea which would have been at big expense, and would have taken weeks to arrive.
A five star experience!

I called roadside assist and spoke with Owen, who was super helpful, arranged a tow for my car and stayed on line with me until the tow truck arrived, as I was in an unsafe area and it was night time. Owen also emailed mycar with details of how my car broke down. My car was delivered to mycar the following morning and I did not hear from them all day. I rang at 4pm and was advised they had been waiting for me to call and tell them what was wrong. I advised they had an email from roadside assist, reply, Oh I haven't seen that. However, they replaced the radiator and coolant and I had my car back at 5.15pm, 48 hours later.

Excellent customer service and completion of work. I also need some extra work on my car which was communicated effectively yo me.

Punctual and respectful

Front desk lady was not very coherent and was unable to answer my questions properly.
The end result of my service was that my car developed an uncanny noise, which the mechanic would “go away in 2days!)
They were unable to replace 2 bulbs, because those bulbs were unavailable