mycar Tyre & Auto - Hastings Avis 

Great Experience from Appearance of the MyCar Brand. Store Comfort, Workshop Cleanliness, modern hoists and Tyre Fitting, Wheel Alignment Technology. Customer service Five Stars highly appreciate the MyCar Team. As a Qualified Motor Mechanic myself, I thoroughly enjoyed the MyCar Team Ability to communicate with me. Keep me updated on the Process, wheel Alignment Knowledge and Adjustment of Suspension Point's. Seen me driving away with a Qualified Standard of Drivability Perfect Road Handling.

The prompt service i received was really refreshing saff were
very helpful and efficient good job would recommend macaroni to anyone

Prompt reasonable pricing.Good timely servicing time.Interested Staff
With good attention to detail

Very helpful, service orientated and quick

Professional staff
Vehicle service aligned with initial overview

Great customer service, accommodating and always provide a quote before work is done

The whole team is fantastic ! Thanking them very much!

Great job as always

great service recomended !

Very happy with the service and timeline of getting my car in. Happy I was able to drop it off the night before and the fact they do Saturday services

Aside from good work on car staff were bright and cheerful knew their stuff and fixed the little odds that were outside the service .
Thank you you are now my mechanics of choice

The boys were fantastic helping me with a flat battery the day before our service. We’d also had new tyres on our other car. Very happy 😃

The service was good take me home then pick me up when service was done. I was presented with a account for $438-12 which I paid later I checked the service charge for a GWM Haval 6 to find it was only $280-00
I approached the manger about the price he said they did a different service for the extra cost when they were only supposed to do a 2nd book service so there was no price matching. I think this was a rip-off.
I SHALL NEVER USE THAT SERVICE AGAIN.
Len Waith Hastings Victoria au

Ricardo is awesome, the tram is professional, great customer service and willing to go that extra mile ,
Highly recommend

Hi MyCar

I made a booking for 4 new tyres and a wheel alignment at MyCar Hastings. I made my booking online 3 days in advance and the tyres were confirmed as available. My booking was at 8am so I could get back to work in time and I paid for the tyres and wheel alignment in full online.

When I arrived at MyCar Hastings, I was told by the service manager that the system showed I had to pay for the tyres before the work could commence. It seemed strange the system would say it was unpaid when I had payment confirmation via email. I then had to show proof of payment before the service manager would believe me.

Then I was told the tyers I had ordered 3 days in advance for an 8am appointment would not arrive until 1pm. The service manager had all my details printed off on the job sheet on his desk, including the tyers I had ordered, the time of the appointment and my mobile number. I asked the service manager why he didn’t call me to tell me the tyers hadn’t arrived yet as he could clearly see all the details on the job sheet. The service manager said it wasn’t his responsibility to make sure the tyres arrived, and the delivery was out of his hands.

I said fine, but a curtesy call would have been a simple fix, the service manager said that's not his responsibility either. He then asked me why I was making this such an issue. I said the issue is I have made plans for an 8am job and have travelled 30 minutes to get the tyres changed and I need to get back to work. Its unfair to expect that I can change my work commitments with no notice.

The service manager said the only option was to come back after 1pm when the tyres should arrive. I told the services manager I had to be back at work and couldn’t do 1pm, so I asked for a refund. When I asked for a refund the service manager refused the refund and said he wouldn’t cancel the order. He said I had to come back and that was the only option.

I then had to waste more time calling the MyCar Care Team at head office to agree to the refund. I also had to drive to the Hasting store the next day to access my refund via the eftpos machine.

To say this was a very bad service experience is an understatement. What happened to polite, friendly and helpful customer service, especially when a customer has spent $500 at your store.

Terrible customer service at MyCar Hastings - don't be fooled by their cheap prices.

I made a booking for 4 new tyres and a wheel alignment 3 day in advance. My booking was at 8am so I could get back to work in time and I paid for the tyres and wheel alignment in full online.

When I arrived, I was told I had to pay for the tyres, and it was showing it as unpaid on their system. Stange the system would say it was unpaid when I had payment confirmation via email. I then had to show proof of payment before they would believe me.

Then I was told the tyers I had ordered 3 days in advance for an 8am appointment would not arrive until 1pm. The service manager had all my details printed off on the job sheet on his desk, including the tyers I had paid for, the time of the appointment and my mobile number. I asked the service manager why he didn’t call me to tell me the tyers hadn’t arrived yet as he could clearly see all the details of my order on the job sheet. The service manager said it wasn’t his responsibility to make sue the tyres arrived and the delivery was out of his hands.

I said fine, but a curtesy call would have been a simple fix, he said that's not his responsibility either. He also asked me why I was making this such an issue. I said the issue is I have made plans for an 8am job and have travelled 30 minutes to get the tyres changed and I can just change my work commitments without any notice. What happened to good customer services?

I was told the only option was to come back after 1pm when the Tyers should arrive. I told the services manager I had to be back at work and couldn’t do 1pm so I asked for a refund. When I asked for a refund the service manager refused the refund and said he wouldn’t cancel the order. He said I had to come back and that was the only option. Now I have to arrange a cancellation via head office. Don’t be fooled by the cheap price - avoid MyCar Hastings.

mycar have a business model that is all professional...from the booking service, to the open plan workshops so you can see how they work, to the polished follow up services and of course to their pricing. I've used other tyre fitting providers, but always come back to mycar for tyres because they do the best job at the best prices. Kind of simple really.

Riciardo and the Team provide accurate advice and great Service. Been coming since they opened!