mycar Tyre & Auto - Hornsby Avis 

I have been a loyal customer for a long time, but my recent experience at your Hornsby branch has left me deeply disappointed.

I took my 2008 Toyota Corolla in for a service and to address some engine issues. After a consultation, your team replaced several components, including spark plugs, the ignition coil pack, front and rear disc pads/rotors, and a new set of tyres, totaling $2,600. While I was informed of these replacements beforehand, I was led to believe that they would also resolve the engine issue.

However, after completing these costly repairs, I was informed that the engine problem remained unresolved and that the only solution was to replace the engine with a secondhand one—an additional cost of over $4,500. Had I been aware that an engine replacement was necessary, I would never have approved the other repairs.

To make matters worse, my car was at least drivable when I brought it in, but after paying $2,600, it wouldn’t move at all. I requested that my car be towed to my home (just 7.6 km away), but instead, I was only offered the option of having it moved outside the Westfield car park for me to arrange my own towing at my expense.

This entire experience has been unacceptable, and unless a reasonable explanation or some form of compensation is provided, I will no longer be using your services.

I look forward to your response.

Mycar Hornsby branch - Booked in for a 10am tyre change (2 tyres) and was told to come in earlier at 9:45am. Arrived at 9:45am and was told it would take 2-2.5 hours to do the job. Manager recommended doing a wheel alignment at the same time which I agreed to. Went back at roughly 11am to check on the car and it was not there - noone in the shop - assumed that they were doing a test drive after the alignment. Went back at 12pm to be told the tyres hadn't been fitted yet because they could not locate the lock nut( had to show them where it was). I was pissed off by this time. I told the apprentice that I no longer wanted the alignment as it was already late. He gave be a BS story that it had already been done. Who does an alignment when the tyres haven't yet been rotated?!! He said that the tyres were the same model so it was okay to do it this way. Manager said the same thing. I asked for a print out of the alignment and the apprentice said that the printer was broken (very convenient). Apprentice took a photo of the readings on his phone. I walked up the screen and it was showing a different car to mine (Hyundai instead of my Audi SUV). Left the shop at 1pm - 3 hours to get 2 new tyres put on. Bunch of crooks! Never again!

The car wasn’t ready at the pick up time, we didn’t receive a call to arrange a later time for collection. Advised on (second) pick up that tyres would need to be replaced to pass registration but this hadn’t been done as part of the service. Absolute waste of time - will be taking our car elsewhere
Edited to add: took our car for a second opinion, it passed the rego check without tyre replacements. Thanks for your reply, we will certainly be following up

So helpful and great service! The guys there explained everything so clearly and were super helpful and nice. Pricing was really good compared to past experience with other mechanics

Paul was very helpful, and patiently explained all the different elements of the service and additional parts required. Professional service.

Booked my car in for a pink slip inspection thinking this was what I needed to transfer from a South Aus plate to NSW. My vehicle was booked in on the morning of the 04/02 with 0 questions asked. I then get a phone call saying that I need a “blue slip” inspection and they do not perform this service.
I asked: “why was this not checked when I booked the car in?” The gentleman said “ the plate number did not stick out to him, and did not question it. He also said that my plate # looked very similar to NSW plates (not true at all). I also had logbook service done the previous week at the exact same place, and he mentioned my S.A plate # immediately stood out to him. He was clearly making up a story to disguise the oversight.
Booking the wrong service was my stuff up, I own that, however “Paul” could have discussed a partial refund seeing as I paid for nothing. He was also pretty rude when I collected my vehicle. Basically threw the keys back at me saying nothing. $50 down the drain!

The staff there are always very professional and helpful. I will keep bringing my car back because of the great service.

My husband and I just stopped in to get information & upon returning to our car the front tire was flat! Paul took care of us right away-in about 5 minutes & was soooo kind & professional!!! We will ALWAYS use MYCAR Hornsby for ALL of our tire and battery needs!
Check them out, you'll be happy you did!

It's great that mycar opens on a Saturday. It means I don't have to take a day off to get my car serviced. Awesome customer service and workmanship. Highly recommend 👌

Was a walk in and they fitted me in! Nothing was a hassle and great customer service.

Booking time was not honoured and took too long to get service

Danny was extremely helpful and very honest in giving me advice on a small job as a puncture repair.
Good friendly service.
Good job

Easy to access service centre, friendly and professional store crews. My Honda Odyssey has suffered a severe vibration during downhill breaking at speed over 50kmh and front wheel spinning when hill-start in wet weather for last two years. The tyre replacement and wheel alignment has fixed this , I cannot express how grateful I am as I took the car to several mechanics and couldn’t get this fixed!

The service was rendered as expected.

Pricematch on tyres was good, and installation seems ok.
However over 5 hours 30 minutes to do the job - when 1 to 1.5 hours was indicated - with no communication initiated by MyCar regarding the delay was very poor.

I had my headlight changed in no time. Great experience. I will go back there for other jobs and would warmly recommend them to others

A little late with pick up but otherwise great service