mycar Tyre & Auto - Northcote Avis 

I have had my vehicle looked after by mycar at Northcote for over 10 years and have never has any issues with their service before; however, I used mycar at Richmond last year, and after a horrific experience there, I decided to call Northcote again on 14/7/26 and asked to have a leaking radiator checked and was asked to bring the car to them the next Morning, after they inspected the problem I was informed that the heater valve needed replacing, I asked if this would fix the leaking radiator and was told that it would so I agreed to have it done. They called me again later that day and said that they would have to keep the car overnight as the incorrect part was sent to them. After collecting my vehicle the next afternoon, I once again asked if the leaking radiator was fixed, as I had to drive to Bendigo for the weekend. I was told again that it was fixed and drove the vehicle to Bendigo that evening. The next morning I checked the radiator, and it was leaking again already, and I had to keep topping it up with water all weekend! I rang mycar Northcote on Monday, and they said to bring it in to have a look at it again, and to my dismay, I was told on the phone that it was not leaking and that there was another more serious issue that was causing the problem! I then had to make a special trip back to their premises to find that it was, in fact, leaking just as I said it was! They then kept the car for a few more hours, and I had to ring them as it was getting close to the end of the day and was told that I now needed a new radiator, which I feel I should have been told in the first place! I was extremely annoyed that my time and money had been wasted and the problem not fixed, and when I told the manager how I felt, he threw a tantrum in the office. This is now the second time I have been on the receiving end of extremely poor service and inappropriate and unprofessional behaviour from mycar staff, and I am feeling very distressed as a result and believe that it is unacceptable that, after being a loyal customer for many years, I should have to feel this way.

Nice staff. Good explanation of work required and the car is now running as it should. 😀

Excellent service. I would rate this service for other women who are looking for an honest provider. Thank you Mark.

Great service, friendly and helped us enormously. Top rated!!!!!

Had an emergency flat & their response was outstanding.

Ismail, Mark, and Team did professionally work out and find the part that needed for fixing my old model car issue.Great team diagnosis, reliable, trustworthy, friendly, Super prompt services.Definitely 5Stars recommended.TY again&very much.

Friendly quick service and advice

I always feel taken care of and the staff go out of their way to help

Awesome, timely service by the guys

The Friendliness, clarity and openness was very much appreciated.

Ismail was so knowledgeable and helpful. The car is driving so much better and will be back for our next service

Great mechanics, very happy with the car service and care taken by MyCar Northcote. They are honest and reliable, and love the free roadside assist that a logbook service comes with.

fast fitting and alignment
will return.

Customer service was great! Staff were polite and were fast and efficient.

Amazing and fast service, outstanding customer service, prompt phone calls despite being a very busy day at the workshop

They were good with regards to dealing with my emergency issue where I needed them to drain the oil from my car. Where they went down in my experience was quoting $800+ for a 6 month service thinking I was stupid. I then took my car to an independent mechanic who did a great job servicing what was necessary & charging me $304.

Efficient service, genuine and helpful staff

Excellent service, they sought a none stocked tyre within the day.