Lachlan and the team did a great job today. Replaced my brake pads. Asked for it to be completed in a set time frame and they were spot on. Clear & straight forward communication.
Établissement
Changer d'établissementSummerhill Shopping Centre, 850 Plenty Road, 3073 Reservoir, VIC, AU
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Lisez les avis des autres
Overall happy with the service experience. I wish there had been a way to communicate the amount of time the service would take before I dropped the car off. If I had known it would take all day I wou... Voir plus
ALL the staff are friendly, courteous and knowledgeable. There were no hidden surprises, everything was carefully explained, costed and options were offered. Taking our second "problematic car...Volvo... Voir plus
I'm happy with one of mechanics- his name Fhu. He did puncture repair, eventhough close to business hours. Unfortunately, a Chinese man (another mechanic), he was rude and impolite. He threw his t... Voir plus
À propos de l'entreprise
- Magasin de pneus
- Électricien automobile
- Magasin de batteries pour voitures
- Garage automobile
- Mécanicien
- Service de vidange d'huile
À propos de mycar Tyre & Auto - Reservoir
Écrit par l'entreprise
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Coordonnées de contact
Summerhill Shopping Centre, 850 Plenty Road, 3073, Reservoir, VIC, Australie
- (03) 8585 7138
4,8
Excellent
423 avis
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Everything
Everything - booking in, clockwork, efficiency and ready early for pickup. Also able to answer my further questions
4 février 2025
Great Service
Everything went very smoothly and prompt, purchased my tires on the black Friday sale at half price, installed in Feb, it was very easy.
4 février 2025
The store manager Serge was very efficient
The store manager Serge was very efficient and
the vehicle was ready at the time we agreed on.
Excellent Service.
28 janvier 2025
Great Car Service
I have been getting my cars serviced at Mycar Summerhill for the past three years. Always happy with the pricing, works and quality I get. They actually check anything I have noted and are very thorough. Highly recommend them to anyone.
16 janvier 2025
Excellent service.
31 décembre 2024
Serg and the team at Reservoir are…
Serg and the team at Reservoir are extremely accommodating and helpful.
They’re prompt and true to their word on having the right tyres and service.
11 décembre 2024
Staff at Summerhill branch are also…
Staff at Summerhill branch are also helpful and pleasant. Car was ready on time.
28 décembre 2024
Great service during Christmas period.
The service I receive at Mycar Reservoir has always been very good. This time I would commend them on organise my car service in so short notice, especially during the festive season.
27 décembre 2024
Great service
I was blown away with the level of customer service provided by Serg the store manager, he made changes to bookings to fit me in in an emergency before Christmas
He was very professional and the staff showed a lot of respect
24 décembre 2024
Staff were accomodating and very…
Staff were accomodating and very flexible with my issue. Helped sort it very quickly and efficiently will
Definitely be choosing this store and suggest to anyone needing this service.
17 décembre 2024
Communication was very good both in…
Communication was very good both in making the booking and then when the car was ready to be picked up.
The report was comprehensive and general discussion about the car very helpful.
Serg and staff very friendly and helpful.
6 décembre 2024
Very helpful
7 décembre 2024
Had to wait much longer for car to be…
Had to wait much longer for car to be serviced but they put 2 new tyres on so that’s great!
6 décembre 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Sold me a used tyre
It was quick but it appears my tyre was possibly used before it got to me. It was manufactured in 2024 (confirmed with the date on the rim 3624) but it was definitely not new. There were no rubber hairs, the tread was dirty and had clearly been used before. I queried this with the store and they assured me that it was new. I’ve bought many tyres for cars before and have never received new tyres that looked so old. Unfortunately there was nothing I could do because the store told me it was new.
I would not recommend this store.
6 décembre 2024
Réponse de mycar Tyre & Auto - Reservoir
Hi Jess,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
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