mycar Tyre & Auto - St Lucia Avis 

The service at the garage was fine.

However, the Melbourne call centre was unacceptably poor and I won't use it again - very inefficient and got my appointment wrong as well.

Quick quotes. Only need the car a day when booking in advanced. Polite staff.

Very good service.

Good work, friendly attentive staff who are good at explaining what is being done to the car.

No feeling of pressure to do something before it's necessary.
thank you!

$100off offer and fast service within 3-4 hours.

Service was great!

Fast efficient

Excellent communication about the service details in advance with the exact quote of the service. They do not charge anything more than quoted beforehand.

30-Jan-2026: Scott was able to sort this out for us. He ordered the parts very quickly and was able to get this job done within a couple of days. He communicated clearly throughout the process so well done Scott and team. Thank you.

22-Jan-2026: Took the Car to CE St Lucia yesterday to fix a broken handle plus an electronic issue that keeps auto-locking the car. I explained to the person on the phone and in person (Scott) that the car keeps auto-locking itself and that I had to get my roadside to unlock the car multiple times.

The handle is fixed but the issues with the door autolocking remains (to be examined by an electrician next Wednesday). Right now, I basically can't open the car door easily from both outside and inside.

The funny thing is they kept telling me 'oh yeah, the handle is fixed, you paid for fixing the handle' even when I alluded to them that I can't even open the door. I felt like I was speaking an Alien language to them. Eventually the guy who changed the handle come out and spoke to me. He said that they didn't know that the electronic problems existed in the first place.

There was no understanding or anything even remotely close to it. Unfortunately, I have to reduce the score from 5 to 1. It seems that the good folks who did a lot of work before have gone (including Ashley who was exceptional in dealing with customers at the St Lucia Branch).

Best,
Andy

It is very helpful that other services such as regassing the air con, can be done at mycar St Lucia.

Scott was really great in explaining all the details and giving me a quote for the things to be done. Very thorough.

Very Reliable and professional

The team at Mycar Tyre & Auto are very pleasant to deal with. They are an efficient, professional, no-nonsense organisation. Great workers!

Simple and easy online booking system

You did the service quickly and efficiently and gave me a quote for further work.

Very obliging when I had to change my appointment time.

Competent, honest, a customer for many years.

What sets mycar apart from other servicing providers is their communication. Should they discover anything unexpected during a service, they will promptly call to advise and offer options. They also call if they believe it is in the client's best interests to have additional work done to save money in the long term or to reduce the chance of a breakdown, though they never pressure you into doing anything beyond what was expected during a service.