Myfurnitureinsurance Avis 

On first phone call an appointment was made.
The appointment was with in the time slot. The person was very professional and courteous. The job didn't take long and rectified to an excellent standard.

The first guy came round and only ordered 1 part then kept calling me “my love” which was so condescending and inappropriate. When the rest of the covers arrived, I didn’t see much of a difference from the stained covers to the new ones. The whole claim took 7 months to sort out because of the incompetence from the tech guy and the constant diversions from one customer service agent to the next. I kept having to find out what was happening instead of the other way around. Awful service.

Very easy, helpful communiation from the start. The Assessor who attended was very polite, helpful and knowledgeable, and done an outstanding job very quickly and efficiently. Very, very good. I wondered what could be done about the issue, but he resolved it very quickly and professionally. 5* service.

First guy ended the appointment early as he was going on holiday that day. The settees have serious wear marks where you have tried to clean them and look bleached from your chemicals. Took me more than two weeks for you to attend a second time and after two attempts you have said now it is too risky. What is so annoying is that if you had attended sooner maybe you could have removed the stains as I managed to remove some on my own but you said leave it to the professionals.

Colin, great ambassador for your company.

Fast & efficient service.
From start to completion of claim the process was without fault. The technician that came was extremely pleasant and carried out the work to a high standard

Fantastic service and great customer support. Engineer arrived at the time. Message was sent hour before to confirm the visit. Engineer Was well prepared and efficient. Very good service and fantastic job. Thank you Jason!

Stephen was the man that came to look at our furniture, there was a few wee chips on 2 of our pieces, he was very good and the job was completed and fixed in no time at all, the service we received was first class. Our units are now looking like what they did when we bought them, one very happy lady. Thank you

Been waiting since 27th January and three visits later now 24th April and still not fixed

Great communication, arrived on time and provided a professional service.

Excellent service, workmanship, knowledgeable

Very easy to get an appointment date. The technician was extremely helpful, pleasant, and professional. Taking out this insurance was the best decision—I’m so glad I did!

Great experience from investigation to solution. Technician was friendly and helpful.

We were kept informed & updated with technicians eta which was very much appreciated.David was very conscientious- & spent time sorting out the problem we had with our wardrobe door when he could easily have given up & just ordered a new door. Most impressed with the service.

Our experience was excellent as a result of the employee who visited. He was polite (taking his shoes off each time he entered the house), hardworking and very friendly. He also did an excellent job of the repair on our stall. It looks as good as new. A fantastic experience! Please pass on our thanks.

The furniture guy did a great job resolving a long term problem arising from the original installation. The bed and particularly the headboard is now a more solid structure as a result.

Very efficient and patient knowledgeable

Great communication, lovely technician - polite and friendly, amazing repair, very impressed

Claim was dealt `with quickly and efficiently.
Technician was most helpful and knowledgeable.

Efficient and good quality repair work.