Myfurnitureinsurance Avis 

Very quick, knowledgeable and pleasant man who sorted a manufacturing fault out in short order.

I was very pleased that the 2nd technician Ben was able to correct the problem unlike the previous technician who implied there wasn’t a real problem with my sofa. The loss of density was ‘natural settlement’ apparently, when this had happened after 6 months of purchase. The 2nd technician Ben was extremely helpful and friendly and quickly rectified the issue without any issues.

The technican, Alex advised me his estimated arrival time a day before the appointment date and he arrived punctually. He is polite, professional and answered all our queries. He fixed the problem and inspected thoroughly if any other problem arising related to our reclining sofa.

Really good company to deal with regarding my dreams bed. They were very prompt in contacting me with an available appointment, giving me several options. When the technician turned up he was very respectful of our property (even putting plastic covers on his shoes) he listened carefully to what the problem was and then promptly sorted it!

Sean was very helpful and efficient and sorted the problem out immediately

Thorough removal of ink on sofa.
Clear instructions regarding letting furniture dry after cleaning.

Brilliant customer service and even better engineers.

Very friendly technician. Worked in a tidy manner and respected my home.

Surprisingly easy to make the initial claim via the website. The admin department responded to email correspondence in a timely manner and the appointment was made with ease. The technicians were professional and very pleasant. Happy with the service.

The engineer arrived when he said, completed task in a timely manner and was very approachable

The repairman was lovely - friendly and polite, got straight to work, repaired the problem and even did the other side for us so as to avoid the problem happening again in the future. Didn’t catch his name but top marks, thank you!

After what I thought was an irreparable disaster on my beautiful oak topped table I was relieved to recall that I had paid for 5 years insurance for accidental damage. The gentleman that came was evidently a skilled professional and within minutes the table , damaged by nail varnish remover, was restored. Arrived within the time frame, was respectful of our light coloured carpet by removing his shoes without my asking him to do so.

I bought a dining table from furniture village and it’s broken by accidentally but thay didn’t solve my problem.

man called on the 030125 to servvice bed
really great person did a great job and worked so hard
(king sized electric etc ) very satisfied with service
Derek is a credit to his company...

The technician was peraistant and very positive. Very little relevant infonation

Very good company to deal with

I took the insurance out on my bench dining table and the benches have been damaged by my pet. All I want is a replacement which they said is no longer available so I told them I would accept a different one which they declined instead offered me £100 what a joke that wouldn't even get it recovered so I refused, still waiting.

Immaculate service and extremely polite personnel.

Emmiera Group dealt very efficiently with my insurance claim relating to my damaged dining chair. I am very happy with how they resolved the issue.