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MyHealthily helps small business owners to solve major pain points by providing them with streamlined enrollment, WOW customer service, and choice & value with affordable healthcare coverage.
Etats-Unis
Karen is always very friendly and helpful. She replies to my emails in a timely manner and does whatever is needed in order to solve my problem or find an answer to my question.
Réponse de MyHealthily
We agree, Karen is great! Thank you for recognizing that and letting us know!
Continuous training makes the experience with MyHealthily a great bonus to our business. They will listen to our thoughts and requests for additions and adjustments to the system and make them happen. Having a partner that is this committed and helpful is a huge step towards success.
Kelly Quinn and Shevie Conner are delightful, and always follow up. The platform itself does not really have the reporting we need to run our brokerage.
Very easy onboarding. It’s the service (lack of) afterwards that is terrible. You cannot get anyone on the phone- always directly to voicemail, and I never get a return call. If I do get an email response, it’s a 1 liner. It’s as if they are doing us a favor by carrying our policy, and they’d prefer not to be bothered once we signed up. Pretty frustrating.
While the app itself is easy to navigate, the purpose of the app is somewhat pointless because the enrollment information doesn't transfer over to the actual vendor that provides the coverage (dental, vision, health, etc.). Also, there were way too many snags with employees being able to access the information they needed to complete their enrollments. Plan information was missing, selections weren't available, and the census wasn't updated which caused a delay during the enrollment process.
The MyHealthily team is highly motivated to provide excellent customer service. We love working with them.
John David was so helpful, kind, and patient, I probably asked a million questions and he helped me through each one! So grateful to finally have the coverage we need.
I was truly wowed, great service, so on top of their game. Love the concept, really a game-changer in healthcare.
I had concerns that some of the doctors wouldn't accept the insurance, some never heard of it, but everyone easily and willingly accepted the insurance just like they said they would.
We love working with MyHealthily to provide health insurance and prosper benefits for our employees. They make it so easy to search for the right policies that fit us.
Réponse de MyHealthily
Thank you for the review! We are so glad to have been able to find and provide you the perfect coverage to meet the needs of you and your employees.
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