We used My House Online to rent out our property in the Dereham area. We met Inna beforehand to discuss the type of tenants we hoped to get and within a few days we had a list of prospective tenants a... Voir plus
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I initially met with Inna, she came to view my house , which I wanted to sell. Once on the market I was put in touch with Louise. We got on well together, she was very professional but also human! We... Voir plus
I have found that Inna and her team are very competent and businesslike in their dealings with me. However, they are also very friendly and helpful at the same time. Although I have had problems, the... Voir plus
L'entreprise a répondu
From a renters point of view I would never be involved with this company again. We rented a property for 3 years for which they were the agents. We were sent emails containing details that were not... Voir plus
L'entreprise a répondu
3,7
Moyen
36 avis
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N'a pas répondu aux avis négatifs
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From a renters point of view
From a renters point of view I would never be involved with this company again. We rented a property for 3 years for which they were the agents. We were sent emails containing details that were not correct and the agents reply to this is that she was only passing on information from the Landlord. She is an agent that supports the interests of the Landlord more than those of the tennent which she claims is normal. We feel that, as we rented the property from this company and paid our rent to her, we were her clients as well.
At no time did we breach our contract and we only left the property because the owners wanted to turn the house into a ‘House of Multiple Occupancy’!
2 mars 2020
Avis spontané
Réponse de myhouseonline.co.uk
Dear Mr and Mrs Friend,
It is really sad to read that after 3 years you had to leave the house and had to write such review. We are a property management agency and always have to act in the best interest of the landlord. Please see TPO note below. When the breach of tenancy occurs and tenant is asked to vacate it could be a difficult experience, but we have to do what we are contracted to do.
https://www.tpos.co.uk/consumers/advice-for-consumers/lettings/lettings-faq
Duty of Care
An agent must always work in the best interests of the client, that is to say the person who is paying for the letting agency services (usually the landlord). The agent must also treat all those involved in the proposed renting or letting fairly, and with courtesy.
Very easy to work with
I have found that Inna and her team are very competent and businesslike in their dealings with me. However, they are also very friendly and helpful at the same time. Although I have had problems, they have never been caused by My House Online. In fact Inna always goes the extra mile to try and help. I have no reservation in recommending them to anyone who is wanting to either sell their property, or who is wanting them to manage a rented property.
17 décembre 2019
Avis spontané
Réponse de myhouseonline.co.uk
Dear Brian, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff in Wisbech will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I honestly don't know how to describe…
I honestly don't know how to describe how easy and kind Inna and the bunch are. In a world where you feel like you're constantly talking to robots they make the process feel comfortable.
Kind, caring and reliable 👍
14 décembre 2019
Avis spontané
Réponse de myhouseonline.co.uk
Dear Adam, Thank you for so kind words. We were very happy to help you settle in Kings Lynn and feel comfortable. We pride ourselves with attention to detail and were glad that hard word paid off. Thank you.
Quick response happy clients.
27 juillet 2019
Avis spontané
Réponse de myhouseonline.co.uk
Thank you for your review. We are glad you have enjoyed working with us in Kings Lynn and hoping to see you again soon.
Great service provided for our BTL…
Great service provided for our BTL properties.Very pleased that we chose myhouseonline to look after our investment.Quick reply to my queries and when any issues raised they would go a few steps further to sort it quick.10 out of 10 for service. Thanks for your hard work .
21 juillet 2019
Avis spontané
This is a totally genuine review
This is a totally genuine review. Inna from my house online is a true professional with lots of knowledge. She is very trustworthy and alwaysmake sure my properties are rented out too good quality tenants and she regularly inspect the properties and sort out any problems. I can highly recommend this company and I will continue to use her services and handover more of my properties to her when they become available.
20 juillet 2019
Avis spontané
Good service
Inna has been helping me for a few months now. The service has been smooth, fast and reliable. :)
30 août 2018
Avis spontané
We've been using My House Online to…
We've been using My House Online to rent out a property in Kings Lynn for several years now. The service and advice has been fantastic.
7 août 2018
Avis spontané
Rented property in the Dereham area.
We used My House Online to rent out our property in the Dereham area. We met Inna beforehand to discuss the type of tenants we hoped to get and within a few days we had a list of prospective tenants and viewings to match. The process was simple and easy and Inna was always on the other end of the phone to answer and questions. Very efficient and having used several agencies over the years we would definitely use My House again. Highly recommended.
29 juillet 2018
Avis spontané
My house online-simply the best
My house online is the best company you can choose. Price is reasonable, estate agent Inna is brilliant person, working very hard, very very helpful and trustable. My house was sold that quick I could not believe it. I would recommend my house online to everyone! Thank you
Martina
4 mars 2018
Avis spontané
Fantastic service
Fantastic service. Always easily contactable and such a refreshing change! Would definitely recommend and use again.
17 octobre 2017
Avis spontané
Excellent service
Excellent service. Sold my house within 2 weeks. Kept up to date with progress at all times with a very quick response time to any queries I had. Inna Melynk was a pleasure to deal with and would recommend her to anyone wanting to sell their house. All at a very reasonable fee too.
22 septembre 2017
Avis spontané
Excellent service at a good price
Thank you for a excellent job , great service and communication . Marketed the property superbly , highly recommend every time .
30 août 2017
Avis spontané
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