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Mypashmina has sold pashminas and cashmere scarves online since 2002. We're a small UK company, registered in England, shipping from near Cambridge. Our pashminas are hand-woven in Kathmandu, Nepal, in 70% cashmere / 30% silk and 100% cashmere, finished with hand-twisted tassels. We keep 50+ colours in stock across sizes from 30x150cm scarves to 90x200cm wraps, alongside silk stoles, wool blends, knitwear, snoods, hats, gloves and baby blankets. Need a colour or size we don't stock? Our bespoke service weaves any colour and any size, with tassels or an open end, at no extra charge. Bespoke orders take three to eight weeks, with updates along the way. UK delivery is free via Royal Mail Tracked 48, and orders placed before 1pm leave us the same day. Next-day and worldwide delivery are available at checkout. You have 30 days to change your mind. Questions about an order? Call 01223 622422, Monday to Friday, 9am to 5pm, or get in touch through mypashmina.co.uk. We read every review here and reply to them.
Heavenly Valley Farm, Twenty Pence Road, CB6 3PU, Wilburton, Royaume-Uni
3,9
13 avis
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Product is really good, had it before.
This time ordering was more complicated because of Brexit, but the information was very clear.
Réponse de mypashmina.co.uk
I am glad that you liked the pashmina. I am looking at ways to simplify the shipping to the EU, for example going via a logistics provider in Sweden or my home in Czechia. It would add time and shipping cost, but simplify for the customer. So I am weighing the trade offs. /Paul
Beautiful quality pashmina very quickly delivered. I’ve bought from My Pashmina for years and have always been delighted with the quality and the colours.
Réponse de mypashmina.co.uk
Thanks very much for taking the time to write this. It's great to wake up to! Much appreciated.
Wow what a huge difference to whatever changes have been made to the ordering and delivery process!! As always, quality is fantastic and now what makes all the difference is the service to back it all up. Confidence levels are there now when purchasing your beautiful products. Thank you!
Réponse de mypashmina.co.uk
This is great to hear. Thanks very much. Yes, I have been working hard for the last few months ! Glad it is working. /Paul
As always, the pahsminas I have ordered are wonderful pieces to be added to my mypashminatheque.
And I shall order again: this kind of quality being simply unequalled.
Réponse de mypashmina.co.uk
Thank you, Françoise. A 'mypashminatheque' is a great invention :)
The quality is excellent and the clours beautiful.
Réponse de mypashmina.co.uk
Thank you for taking the time to write this. Much appreciated. Paul
Not even one star .paid£100 for a shawl .Have ordered before some years ago with no problem.This time no shawl and phone call was blocked….Really disappointing that I did not have my shawl for my holiday …4months later no sign of it and no refund
Réponse de mypashmina.co.uk
Hi Janet,
I've now gone back through the history of this order and I'm sorry it was left unresolved.
You ordered the Wild Rose pashmina on 27 September. We sent the original parcel and then a replacement, but unfortunately both appear to have been lost in the post. We contacted you in October offering an alternative, a bespoke replacement or a full refund, but when we didn't hear back we failed to follow the matter up. That was our mistake.
I've recently contacted you again and have tried to issue the full £103.45 refund. Unfortunately, because so much time has passed, PayPal will no longer allow me to reverse the original transaction. I've therefore emailed you asking for the details needed to make the refund by bank transfer.
The full £103.45 is ready to be refunded as soon as I hear from you.
I'm sorry this was allowed to remain unresolved for so long.
Paul King
Owner, MyPashmina
Responded to an offer email from ‘Paul’ for upto 50% off. My wife loves her pashminas so I ordered 2. Then radio silence, no confirmation email no shipping confirmation. The Pashminas were posted quickly - would have saved a lot of worry if someone had done what is promised when you order and confirm.
Réponse de mypashmina.co.uk
Hi Desmond, thank you for the review. Your order was placed on the evening of 1 December and dispatched first thing the next morning. I'm sorry you didn't get a clear confirmation and dispatch email, as that would have saved you the worry. We've since upgraded our order emails so every customer gets both, with tracking. Paul, owner
Their pashminas are of poor quality - they are itchy and course. I'm not convinced they are pure cashmere. Also the customer support is woeful. They don't respond instantly to messages (you have to chase them). I returned my pashmina over 9 days ago and still have not received a refund, despite their claim that I'll be refunded within 3-4 days.
Réponse de mypashmina.co.uk
Hi Lande, your return reached us on 13 October and your refund of £102.10 went through on 22 October. That was longer than the 3–4 days we promise, because our warehouse was slow to log your parcel. I'm sorry you had to chase us. We've tightened up how returns are processed. Our pashminas are 70% cashmere/30% silk or 100% cashmere, as labelled, but I'm sorry this one wasn't right for you. Paul, owner
Ordered a pashmina from MyPashmina. Supposedly to have been shipped out on the 5th October ‘25. Tried numerous phone calls and left emails, no response! 8 days later, still no delivery! Had to involve PayPal to get my money back! As the saying goes, “If you pay peanuts, you get monkeys!”
Réponse de mypashmina.co.uk
Hi Gina, I'm sorry you couldn't reach us by phone or email. That shouldn't happen, and it's why you had to go through PayPal. When your case came in on 13 October we refunded you the same morning. We've since upgraded our customer service so calls and emails are answered promptly. Paul, owner
I ordered a pashmina scarf for a friend in Switzerland (o/no159993). It was easy to order and get the parcel sent direct with all of the appropriate customs documentation, and it arrived on time. I can't comment personally on the product itself as I have not seen it but my friend seems pleased with it.
2 small comments about the delivery process: although the parcel was tracked I had to ask twice for the tracking reference (it was not included in the order confirmation); there was no option as I recall to include a gift message in the parcel.
All in all a good experience.
Réponse de mypashmina.co.uk
Thank you, Karen. Glad it reached your friend in Switzerland on time. Tracking numbers are now included automatically in our dispatch email. Paul, owner
I used the 'Easy Returns' process to request a refund for an item. It was of no use to me since the event for which I had ordered it had passed by the time it arrived, despite paying for their '100% next day delivery' service.
It's now six weeks since I returned it in its perfect, unopened packaging. I have Royal Mail proof of delivery. The 'contact us' email address on the website doesn't work and no one answers the phone.
Réponse de mypashmina.co.uk
Hi Jo, your return was refunded in full on 30 January, but six weeks was far too long and you shouldn't have had to chase us. I'm sorry. Our contact email not working was also our fault, and it's now fixed. Paul, owner
I ordered a pashmina, money has been taken from my account, no confirmation email received and so far (12 days later) no delivery. I have left 2 messages but had no response. Very worrying that I am receiving emails saying the wrap I ordered is still in my basket and would I like to£5 off to encourage me to purchase it. Do not order from this website.
Réponse de mypashmina.co.uk
Hi Kathryn, I'm very sorry for the worry. Taking payment and then sending you basket reminders should never have happened. I can't find your order under this name. Could you contact me at hello@mypashmina.co.uk or on 01223 622422 with your order number? I'll check it personally. Paul, owner
I paid for special delivery. The website assures 100% that the order will be received next day. It didn’t.
It’s very difficult to contact anyone by phone or email. I finally managed to speak to a very unprofessional, disinterested person, who kept telling me there was no trace of my order. Eventually she found it and did agree to refund my delivery charge. Day 4 still waiting…
Réponse de mypashmina.co.uk
Hi Jo, your order came in on Saturday afternoon, and Special Delivery doesn't collect at weekends, so it went out on Monday 9 December. Our website didn't make that clear, which was our mistake, and we refunded your delivery charge the next day. I'm sorry it arrived too late for your event. Paul, owner
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