mypure Avis 488

Réponse de mypure

Actualisé le 26 mai 2026

We think there may have been a mix up here. We’re MyPure.co.uk, a UK based natural beauty store, and the issues you describe sound like they relate to mypurecosmetica.com, which is a completely separate company. We can’t find any record of an order matching these details with us. If this review was meant for the other store, we’d really appreciate it if you could remove it and post it on the correct company’s profile. Thanks for your help.

MyPure HQ

Réponse de mypure

26 mai 2026

Thank you for getting in touch, and we’re sorry to hear about the health issues you have experienced.

Could you please let us know which deodorant brand and product you used? You mention using the mint version, but we sell a number of different natural deodorant brands and it would be helpful to know exactly which product was involved.

We would also be very surprised if the deodorant was responsible for causing abscesses. In more than 20 years of selling natural deodorants, we have never received a report of a customer developing an abscess from any of the deodorant products we stock. While some people can experience irritation or an allergic reaction to ingredients, abscesses and a high fever are not recognised or expected reactions to deodorant use and would typically suggest an underlying infection. If you have not already done so, we would strongly recommend seeking medical advice.

You also mention that the company has been “sold to the giants”. We are not aware of any of the deodorant brands we currently sell having been acquired by a major multinational company, so it would be helpful if you could clarify which brand you are referring to.

Natural products are suitable for the vast majority of people and are used safely by millions every day. However, natural does not mean allergy free. Just as some people are allergic to peanuts, pollen or other naturally occurring substances, it is possible for an individual to have a sensitivity or allergic reaction to a natural cosmetic ingredient. This is why we always recommend checking ingredient lists carefully and carrying out a patch test before using a new product.

MyPure HQ

Réponse de mypure

8 déc. 2025

I’m really sorry to hear about your experience. Please could you email us at enquiries@mypure.co.uk with your full name so we can look up the exact circumstances of your order.

Just to explain more generally: our Royal Mail 48 service is advertised on our website as taking 2–5 working days. During exceptionally busy periods like Black Friday, Royal Mail can experience delays that are unfortunately completely beyond our control — but we always want to help where we can.

If you ever need something urgently over peak times, we’d recommend choosing Royal Mail 24, as Royal Mail prioritises these parcels over their other services.

Thanks for giving us the chance to put this right — please drop us an email so we can look into your specific order.

Thanks
MyPure HQ

Réponse de mypure

7 mars 2025

Thank you for sharing your concerns—we completely understand that ingredient safety is important, and we appreciate you taking the time to research what’s in the products you use.

There are actually two types of titanium dioxide: nano and non-nano. The concerns around titanium dioxide relate to its nano form, which can be absorbed into the body at a much smaller particle size. However, we only stock products that contain non-nano titanium dioxide, which sits on the skin’s surface and is not absorbed, making it a safe and widely accepted ingredient in natural cosmetics.

Non-nano titanium dioxide is permitted by COSMOS, the EU organic cosmetic regulator, and is commonly used as a natural mineral pigment and UV filter in organic and natural beauty products. Many brands choose to include it because of its safety, stability, and ability to provide coverage without synthetic alternatives.

We really appreciate your commitment to researching ingredients, and we completely respect your choices. If you have any further questions or concerns, feel free to reach out—we’re always happy to help!

MyPure HQ

Réponse de mypure

Actualisé le 12 déc. 2024

Thanks for sharing your feedback. We’re really sorry you felt the need to leave this review, but we’d like to clear up a few things about your order.

According to Royal Mail tracking, your parcel was attempted for delivery twice, and on both occasions, you refused it. After that, we got in touch to let you know that your payment would be refunded once we received the returned parcel.

We actually communicated with you quite a bit—on the 19th, 26th, and 27th of November. We also know you received these messages because you replied on the 22nd and 26th of November.

We’re a bit disappointed that your review isn’t quite accurate since we’ve been in contact throughout and have been working to resolve this for you. Just to update you, the returned parcel has now been received, and your payment has been credited back to your card.

MyPure HQ


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Thanks for your clarification. We’d like to highlight that your order was dispatched using Royal Mail Tracked 48, a service that didn’t require a signature upon delivery. No safe space was nominated on your order. Here’s your parcel tracking number: OE445248969GB, and you can view the tracking details here: https://www.royalmail.com/track-your-item#/tracking-results/OE445248969GB

The Royal Mail tracking transcript for your order says:

Sorry, we were unable to deliver this item at 19-11-2024 as the recipient refused to accept it. It will now be returned to the sender.

15:50 Friday 15 November 2024
Sender has despatched item

11:54 Monday 18 November 2024
Refused

08:02 Tuesday 19 November 2024
Refused - Returned to Sender

While things didn’t go as planned, we always want you to have a great experience shopping with MyPure. As a gesture of goodwill, we’d like to offer you 20% off your next order. If you’d like to use this offer, just drop us an email at enquiries@mypure.co.uk.

Thanks for your understanding, and we hope to make things right!