I won £90 on Dead or Alive 2 late one night and requested it to Skrill before bed. Next morning the withdrawal wasn't in the history and the balance was back to what it'd been before the win, minus th... Voir plus
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Sent the same bank statement three times over the entire weekend for a £46 withdrawal. First it was 'too dark', then 'the address was cut off', then 'we need all four corners'. It was the same photo e... Voir plus
The app kept logging me out mid-spin on Book of Dead, twice in one session on an old iPhone SE. Each time I had to log back in, and once the round I'd been on wasn't there when I returned, though the... Voir plus
i've been playing online for years and this place is middle of the road. the live casino is good, dealers are friendly, but the withdrawal limits per week are way too low if you hit something big. als... Voir plus
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£175 has been held with no updates.
The whole KYC list kept moving
The whole KYC list kept moving. First they wanted ID and a bill. Sent it. Then a selfie holding the ID. Sent that. Then proof of income for a £110 withdrawal. Every time I cleared one hurdle another appeared, and none of it was listed upfront. a few hours of back-and-forth for a fairly ordinary cashout. Felt less like security and more like stalling for time.
I asked about a stalled £12 payout and…
I asked about a stalled £12 payout and got a link to the FAQ
I raised ticket #18427 on the 14th
I raised ticket #18427 on the 14th, still no update several hours on.
cashback was 'weekly
cashback was 'weekly, every Monday' with no amount or time given. Waited two Mondays, nothing arrived, and support could not tell me what I was even owed.
I raised ticket #4471 and it's been…
I raised ticket #4471 and it's been silence ever since.
I won £90 on Dead or Alive 2 late one…
I won £90 on Dead or Alive 2 late one night and requested it to Skrill before bed. Next morning the withdrawal wasn't in the history and the balance was back to what it'd been before the win, minus the win entirely. Panicked a bit, raised case #6033. Turned out a 'system reversal' had put it back and I had to request once again. It did pay the following day, but seeing the money just gone off the account first thing was not a nice way to start.
The app kept logging me out mid-spin on…
The app kept logging me out mid-spin on Book of Dead, twice in one session on an old iPhone SE. Each time I had to log back in, and once the round I'd been on wasn't there when I returned, though the stake was gone. Support blamed my connection, but every other app on the same wifi was okay. Stopped playing on mobile after that, which rather defeats the point of a mobile casino.
The withdrawal button was hidden behind…
The withdrawal button was hidden behind the keyboard on an ageing iPhone 8.
The app signed me out in the middle of…
The app signed me out in the middle of a spin on Wolf Gold twice.
verification email never arrived
verification email never arrived. That was disappointing.
I withdrew to Skrill and it silently…
I withdrew to Skrill and it silently switched to bank transfer.
I lost a £46 round and received no…
I lost a £46 round and received no refund.
I raised ticket #18427 on Monday…
I raised ticket #18427 on Monday morning, still no update all afternoon on.
They told me to wait another 24 hours.
I emailed them about case #3720 and got…
I emailed them about case #3720 and got sent to chat, which was closed.
Wolf Gold froze once again
I withdrew £70
I withdrew £70, and the status moved from pending to review before stalling.
Money Train froze after work
Money Train froze after work, costing me the round while the balance lagged behind.
Support Ignores Screenshots
I sent clear screenshots of a bug and they kept asking me to describe it instead of looking. Felt like they don't actually open attachments.
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